Top 162 Customer advocate Jobs in West Palm Beach, Fl

Employee Relations Manager
CSL —Boca Raton, FL
- Full-time
- Spanish
- English
- Research
2d
Staff Visual and Brand Designer
Motion Recruitment —Boca Raton, FL
- $175,000 - $200,000 a year
- 7 years
- Fingerprint clearance
- Senior level
- Paid parental leave
- Disability insurance
8d
Produce Associate
Sam's Club —West Palm Beach, FL
- $18 - $26 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Enrollment Specialist (FL)
GT Independence —West Palm Beach, FL
- Marketing
- HIPAA
- Travel
- Paid time off
Quick Apply
Cafe Associate
Sam's Club —West Palm Beach, FL
- $18 - $26 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Nursing Assistant
US Veterans Health Administration —West Palm Beach, FL
- $37,148 - $60,652 a year
- Online Application
- Background check
- Psychiatry
- Customer service
Boutique Facilitator, Palm Beach
Chanel —Palm Beach Gardens, FL
- $26 - $29 an hour
- Weekends as needed
- 1 year
- Leadership
- Communication skills
- Health savings account
- AD&D insurance
Baker and Packager Associate
Sam's Club —West Palm Beach, FL
- $18 - $26 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Behavioral Health Technician
Gulfstream Goodwill Industries —Lake Worth, FL
- Weekends as needed
- Computer literacy
- HIPAA
- Mid-level
Quick Apply
Patient Advocate Part-Time
Ayr Wellness —Lake Worth, FL
- Part-time
- High school diploma or GED
- Entry level
Quick Apply
Client Services Trip Support Specialist
Alerion Aviation —West Palm Beach, FL
- Weekends as needed
- Hybrid work
- Research
- Mid-level
- Office
- Health savings account
- AD&D insurance
Victim Advocate - Domestic Violence Shelter - Residential Services
AVDA —Delray Beach, FL
- $20 - $21 an hour
- Multiple hires
- Clean driving record
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Director of Safety and Security
Marriott International, Inc —West Palm Beach, FL
- $68,000 - $91,000 a year
- Full-time
- CPR Certification
- Mid-level
- Hotel
8d
Veterinary Receptionist
Shores Animal Clinic —West Palm Beach, FL
- $15 - $20 an hour
- Weekends as needed
- Organizational skills
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Victim Advocate - Domestic Violence Outreach - Housing Advocate
AVDA —Delray Beach, FL
- $20 - $21 an hour
- Full-time
- Clean driving record
- Microsoft Outlook
- Writing skills
- Mileage reimbursement
- Health insurance
Quick Apply
Patient Care Concierge I (Front Desk)
CLAREMEDICA HEALTH PARTNERS LLC —Palm Beach Gardens, FL
- Microsoft Outlook
- Computer literacy
- BLS Certification
Quick Apply
Prepared Meals and Rotisserie Chicken Associate
Sam's Club —West Palm Beach, FL
- $18 - $26 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Fashion Advisor, Palm Beach Worth Ave
Chanel —Palm Beach, FL
- $28 - $33 an hour
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
- Health savings account
- AD&D insurance
4d
Biomedical Equipment Support Specialist
US Veterans Health Administration —West Palm Beach, FL
- $43,384 - $103,399 a year
- Online Application
- Background check
- Anatomy knowledge
- Pass drug screening
8d
Transportation Tech - Per Diem
Jupiter Medical Center —Jupiter, FL
- Part-time
- Hospital
- Customer service
- Writing skills
3d

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Employee Relations Manager

CSL -
Boca Raton, FL

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Bachelor's degree

Full Job Description

The Employee Relations Manager for the Global Employee Relations group is responsible for managing employee relations issues for their region. This includes ownership and management of each ER case from intake to remediation and follow-up as necessary. ER cases include investigating and resolving cases that are difficult, moderately complex complaints and conflicts in the workplace that require analysis of issues and consideration of other areas while balancing a broad set of issues, procedures and policies. This role serves as an advisor to CSL managers and senior management regarding policies and procedures related to the management of their team. ER Manager will work with HR Business Partners, Managers, Employees, Legal (internally & externally) and other departments to administer and manage ER services. The ER Manager seeks to improve the employee experience while assessing, advising and decreasing the risk to the company.

RESPONSIBILITIES

1.EMPLOYEE/INDUSTRIAL RELATIONS

Manage moderately complex ER cases to resolution independently and in collaboration with peers, ER management, respective HR Business partners, legal counsel, and other stakeholders. Moderately complex ER cases may include factors such as a high number of staff involved, higher risk to the organization, staff involved that are high in the hierarchy, inclusion of external investigative agencies or regulators. ER Managers are able to identify the risk factors in ER cases and follow the direction of their manager or more experienced associated staff for the strategy and resolution of the case.
Conducts confidential investigations into serious misconduct, such as harassment, discrimination, or other breeches of company policy. Gathers information, interviews relevant individuals, analyzes data, and prepares legally sound documentation to support all disciplinary and/or termination actions. Recommends a course of action based on the facts, CSL Values and then coach management through the implementation of each action. Minimizes risk and exposure for CSL by maintaining fair, legally sound, fully documented, and unbiased approach when conducting investigations and implementing actions
Receive and investigate Compliance Hotline/Speak Up cases through resolution and complete all process documentation in the appropriate system
Facilitate terminations including termination letters, termination meetings, and related documentation
Evaluate and analyze situations or data that requires knowledge of company process and policies
Provide feedback and guidance to business management regarding employee relations best practices and ensure fair treatment of employees while mitigating risk
Influence and gain buy-in from managers in sensitive situations, while building the relationship
Participate in program development and facilitate training on ER services with the Learning department, i.e., accommodations, policy violations
Partner with internal and external employment law counsel as appropriate, including appropriately identify and coordinate cases as necessary, modifying case responses and/or ensuring stakeholders are advised of recommendations to achieve business objectives while minimizing risk
Works collaboratively to ensure consistent application and interpretation of company policies and contracts
In Unionized / Works Council environments, facilitates resolution of labor grievances, disputes, employee issues and concerns. Conducts investigations and coordinates arbitrations as appropriate. Interprets union-management collective bargaining agreements and represents management in the settlement of grievances under established grievance procedures. Work may be directed by an Industrial Relations or Works Council Manager at certain locations
Interacts with employees, the designated union representatives and/or Works Council to build positive rapport and foster a collegial and collaborative working environment

2. MEDICAL ACCOMMODATIONS

Manage medical accommodation process in conjunction with other CSL and external stakeholders
Facilitate interactive discussions with relevant HR Business Partners and medical experts
Advocate for the employee and work toward balancing our CSL Values to find solutions
Document and record determination of approved or denied medical accommodation in appropriate system

3. CORRECTIVE ACTION

Educate business leaders on corrective action and potentially annual review processes including SMART objectives. Emphasize to leaders the importance of early intervention and provide coaching and feedback
Advise management on appropriate resolution of employee behavior and performance issues. Supports managers in the development and review of corrective action, including performance improvement plans

Consults with managers on driving a culture of high performance and engagement at CSL
Document and record employee actions in appropriate system

4. SPECIAL PROJECTS/ADMINISTRATION

Completes special HR/ER related projects by clarifying project objective, setting timetables and schedules, conducting research, developing and organizing information and delivering on time against project objectives
Performs other duties as assigned or as may be necessary
Record and correctly maintain all case management requirements in systems for reporting and compliance

Education

Bachelor’s Degree in Human Resource management, organizational psychology, business or closely related field required
Professional HR certification preferred

Experience

Minimum 3- 5 years’ experience as a HR Generalist, HRBP, Employee Relations Manager (or equivalent relevant experience working in a dynamic global organization)
Demonstrated experience managing investigations and employee relations
Good knowledge of HR processes gained in a dynamic organization
Experience in a global company in a matrixed reporting environment is preferred
Experience supporting multiple locations remotely preferred
Labor Union or works council experience preferred

Additional Competencies

Strong knowledge of employment related laws at the county/regional level. Maintains knowledge of legal requirements and government reporting regulations impacting HR functions and ensure compliant, consistent application of policies and procedures
Strong communication skills, written, verbal and presentation
Bilingual: English/Spanish. Portuguese preferred
Ability to manage and balance complex employee relations cases and investigations
High employee, customer and colleague focus
Organizational skills, ability to set priorities for self, and meet deadlines
Results-oriented and sense of urgency
Diplomacy and ability to handle confidential information with discretion
Ability to build strong relationships and positively influence others
Ability to work and manage virtual interactions
Labor experience strongly preferred
Strong conflict facilitation and resolution skills

Working Conditions

Ability to make decisions which have moderate impact on the department’s credibility, operations and services
Ability to compose materials such as detailed reports, management summaries, publications to limited scope or impact, etc. and/or to make presentations outside the immediate work area
Fast paced environment with frequent interruptions

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Apply Now

Refine Your Search

customer advocate jobs in west palm beach, fl

Employee Relations Manager

Staff Visual and Brand Designer

Produce Associate

Enrollment Specialist (FL)

Cafe Associate

Nursing Assistant

Boutique Facilitator, Palm Beach

Baker and Packager Associate

Behavioral Health Technician

Patient Advocate Part-Time

Client Services Trip Support Specialist

Victim Advocate - Domestic Violence Shelter - Residential Services

Director of Safety and Security

Veterinary Receptionist

Victim Advocate - Domestic Violence Outreach - Housing Advocate

Patient Care Concierge I (Front Desk)

Prepared Meals and Rotisserie Chicken Associate

Fashion Advisor, Palm Beach Worth Ave

Biomedical Equipment Support Specialist

Transportation Tech - Per Diem

I want to receive the latest job alert for customer advocate in west palm beach, fl

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