Position: Operations Analyst (F/T)
Shifts Available: To Be Negotiated
Expected Hours Per Week: Full-Time (40) / Five 8hr shifts
Days: To Be Negotiated
Full-Time Pay: $52,000 - $65,000, depending on experience
About RMS International
RMS International, a premier global firm providing investigations, intelligence and security risk management services. Our Risk Operations Center (ROC) manages hundreds of global projects annually across all 50 states and 80 countries to date. From our multi-million dollar Risk Operations Center - what we call the "ROC" - located in West Palm Beach, Florida, we deliver proactive solutions and logistical support that help our clients navigate today's complex threat landscape. The operations team is focused on delivering unparalleled service and results, enabling our clients and their customers to operate safely and confidently. We lead the market in creating innovative solutions and have unmatched time-to-action.
Operations Analyst Job Summary
Our Operations team works out of our West Palm Beach-based Operations Center. The Operations Analysts manage ongoing daily operations, contractor management and compliance, scheduling & staffing, outbound vendor relations and execution of internal strategic planning. This is an operations team setting, not a cybersecurity SOC setting.
Key Responsibilities and Duties
- Learn and follow standard operating procedures, guides and workflow checklists (provided) and follow through utilizing the provided templates
- Able to work with minimal supervision when required, and is independently able to anticipate the needs of the organization and act on those needs
- Understands (after training) our specific intake needs, and obtains all required and important information upfront during the intake process
- Adhere to an “Ahead-of-Schedule” project delivery mindset
- Conduct as-needed supply chain analysis and new procurement
- Conduct as-needed compliance reviews of contractors, vendors, and suppliers
- Have experience in and be comfortable with inbound and outbound communications (phone calls, email, text)
- Have experience in and be comfortable with negotiation and haggling for best pricing
- Maintain excellent standards of professional care: warm intake, proactive support, and seamless follow-through.
- As needed, be prepared to work on special assignments or other assigned post adjustments for the Operations Center and/or the company's success
- Perform any other assignments, duties, or tasks as assigned
Ideal Qualifications and Skills of Applicants
- 2–4 years of experience in military operations, corporate front office, logistics, or administrative support. (Equivalent military operational experience strongly valued).
- Strong personal organizational abilities, great interpersonal communication skills, excellent verbal and written communication skills
- Strong computer and mobile device literacy, familiarity with Windows computers and digital computer applications such as Google Workspace applications and more
- 40+ WPM typing speed (testing required)
- Able to do basic algebraic mathematical calculations and use calculators
- Be detail-oriented and proactive, anticipating the needs of the company, our clients, contractors and vendors
- Good judgement to identify the best course of action when faced with high-liability situations, using the company's established decision-making framework
- Proactive capability to follow complex instructions
- Experience or knowledge of GIS systems and mapping platforms, utilizing different information systems (preferred, not required)
Application Question(s):
- Can you type at least 40 words per minute? This will be verified for all applicants via an online typing test.
Experience:
- Operations management: 4 years (Preferred)
- Project management: 4 years (Preferred)
Language:
Location:
- West Palm Beach, FL 33401 (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Pay: $52,000.00 - $65,000.00 per year
Benefits:
Work Location: In person
