Top 225 Quality assurance managers Jobs in West Palm Beach, Fl

Senior Client Experience Manager
Access Medical Laboratories —North Palm Beach, FL
- $120,000 - $145,000 a year
- Full-time
- Management
- Laboratory experience
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Quality Assurance Specialist
Access Medical Laboratories —Jupiter, FL
- $56,000 - $83,000 a year
- Full-time
- Background check
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Patient Access Coordinator
Advanced Management USA LLC —West Palm Beach, FL
- $21 an hour
- Overtime
- Background check
- Computer literacy
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Plant Quality Technician
Niagara Bottling —Jupiter, FL
- 12 hour shift
- High school diploma or GED
- Ability to lift 50 pounds
- Continuous improvement
- Health savings account
- AD&D insurance
Quick Apply
13d
Assistant Manager of Quality
CSL Plasma —Greenacres, FL
- Full-time
- 5 years
- Mid-level
- Clinic
Sr. Manager, Quality Assurance
Sage Dental —Boca Raton, FL
- Full-time
- Dental office
- 5 years
- Master's degree
6h
Director of Operations Services
TooJay's Deli • Bakery • Restaurant —West Palm Beach, FL
- Full-time
- Ability to walk for extended periods
- 5 years
- Analysis skills
Quick Apply
Quality Assurance Specialist
Cosmetic Solutions —Boca Raton, FL
- Full-time
- English
- Mid-level
- Bachelor's degree
Quick Apply
Care Coordinator
Neuro Behavioral Hospital —West Palm Beach, FL
- Full-time
- Psychiatry
- Addiction Medicine
- Mid-level
Quick Apply
14d
Receiving Attendant
Marriott International, Inc —Riviera Beach, FL
- $22.75 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
4d
Quality Manager
Meyer Tool —Lake Park, FL
- Day shift
- Management
- 5 years
- Engineering
Inventory Control Manager - USBL - US
Sysco —Riviera Beach, FL
- Word processing
- English
- Research
Director of Quality
Reading Truck —West Palm Beach, FL
- Full-time
- Microsoft Excel
- 5 years
- ERP systems
Quick Apply
7d
Loss Prevention Officer
Marriott International, Inc —Riviera Beach, FL
- $20.50 an hour
- Full-time
- High school diploma or GED
- Entry level
- Resort
Corporate Quality Manager - Laboratories
ASR Group —Boca Raton, FL
- Microsoft Excel
- Microsoft Outlook
- Writing skills
CLIENT CARE COORDINATOR
Alternatives in Treatment LLC —West Palm Beach, FL
- Weekends as needed
- Microsoft Outlook
- Addiction Medicine
- Writing skills
Quick Apply
Regional Manager - Central/South Florida
HES Facilities —West Palm Beach, FL
- $90,000 - $105,000 a year
- Full-time
- Business development
- Contracts
- Senior level
Quick Apply
8d
Manager, Training & Development BioCenters
ADMA Biologics —Boca Raton, FL
- Full-time
- Microsoft Excel
- OSHA
- 5 years
- Paid holidays
- Disability insurance
Quality Systems Coordinator
Next X Labs —Jupiter, FL
- $90,000 - $110,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- In-person
- Health insurance
- 401(k)
Quick Apply
Senior Manager, Regulatory Affairs
ADMA Biologics —Boca Raton, FL
- Full-time
- Office
- Bachelor's degree
- Team management
- Paid holidays
- Disability insurance

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Senior Client Experience Manager

Access Medical Laboratories -
North Palm Beach, FL

Quick Apply

Job Details

Full-time
$120,000 - $145,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Teamwork
Management
Managing teams in a customer support role
Team leadership
Healthcare Administration
Frontline customer support management
Team development
Bachelor's degree
Data-driven problem-solving
Communications
Business Administration
Team building

Full Job Description

Access Medical Labs is one of the largest specialty diagnostic labs in the country, using 50% less blood and delivering next-day results. We offer a comprehensive test menu—from routine panels to advanced biomarkers—across blood, saliva, and urine, performing over 1,000 tests under one roof. Our ultra-automated facilities, spanning over 55,000 sq. ft., are powered by the most cutting-edge diagnostic technology and innovative lab logistics available.

Since 2003, we’ve been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible.

Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally.

Job Summary:

The Senior Client Experience Manager is responsible for leading and elevating the end-to-end client experience across Access Medical Labs. This strategic leadership role will champion service excellence, drive customer satisfaction initiatives, and develop programs that strengthen client loyalty, retention, and engagement.

The ideal candidate is a customer-centric leader with a proven track record of improving service operations, enhancing customer experience metrics, and building high-performing teams. This individual will serve as the voice of the customer within the organization, partnering cross-functionally to identify opportunities, implement improvements, and ensure every client interaction reflects Access Medical Labs’ commitment to exceptional service.

Job Responsibilities:

· Develop and execute a comprehensive client experience strategy aligned with company goals and growth objectives.

· Establish, monitor, and continuously improve key customer experience metrics, including CSAT, NPS, client retention, and service quality indicators.

· Lead the development and implementation of service standards, quality assurance programs, and customer interaction best practices.

· Analyze customer feedback, complaints, survey data, and service trends to identify opportunities for improvement and implement corrective actions.

· Partner with leadership teams across Operations, Sales, Laboratory Services, Billing, and Client Services to enhance the customer journey and resolve service challenges.

· Serve as the voice of the customer by creating feedback mechanisms and translating insights into actionable business improvements.

· Design and oversee coaching, training, and development programs that strengthen customer service skills and promote service excellence.

· Manage and mentor team members while fostering a culture of accountability, continuous improvement, and customer advocacy.

· Develop recognition and reward programs that reinforce exceptional client service behaviors and outcomes.

· Lead the investigation and resolution of escalated client concerns, ensuring timely and satisfactory outcomes.

· Prepare and present executive-level reports and recommendations related to customer satisfaction, service performance, and improvement initiatives.

· Identify process inefficiencies and implement scalable solutions that improve both client and employee experiences.

· Collaborate with senior leadership to drive organizational initiatives focused on client retention, loyalty, and long-term growth.

· Stay informed on industry trends, customer experience best practices, and emerging technologies to maintain a best-in-class service organization.

· Perform other duties and special projects as assigned.

Qualifications & Skills:

· Bachelor’s degree in Business Administration, Communications, Healthcare Administration, or a related field required; Master’s degree preferred.

· 10+ years of progressive experience in customer experience, client success, customer service leadership, or service operations.

· Minimum of 5 years managing and developing high-performing teams.

· Proven success improving customer satisfaction, client retention, Net Promoter Score (NPS), and overall service performance.

· Experience developing customer experience strategies and implementing cross-functional improvement initiatives.

· Strong analytical skills with the ability to interpret data, identify trends, and develop actionable recommendations.

· Demonstrated ability to influence stakeholders and drive change across multiple departments.

· Exceptional communication, presentation, and interpersonal skills.

· Strong executive presence with experience presenting findings and recommendations to senior leadership.

· Ability to manage multiple priorities and thrive in a fast-paced, growth-oriented environment.

· Advanced proficiency with Microsoft Office Suite and customer service reporting platforms.

· Experience within healthcare, laboratory services, diagnostics, or other highly regulated service environments preferred.

· Passion for delivering exceptional customer experiences and building customer-centric cultures.

Pay: $120,000.00 - $145,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Access Labs does not and will not provide any kind of sponsorship for this role. Do you now, or will you in the future, require any kind of sponsorship?
Do you have at least 10+ years of progressive experience in customer experience, client success, customer service leadership, or service operations?

Experience:

Management: 5 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

quality assurance managers jobs in west palm beach, fl

Senior Client Experience Manager

Quality Assurance Specialist

Patient Access Coordinator

Plant Quality Technician

Assistant Manager of Quality

Sr. Manager, Quality Assurance

Director of Operations Services

Quality Assurance Specialist

Care Coordinator

Receiving Attendant

Quality Manager

Inventory Control Manager - USBL - US

Director of Quality

Loss Prevention Officer

Corporate Quality Manager - Laboratories

CLIENT CARE COORDINATOR

Regional Manager - Central/South Florida

Manager, Training & Development BioCenters

Quality Systems Coordinator

Senior Manager, Regulatory Affairs

I want to receive the latest job alert for quality assurance managers in west palm beach, fl

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