Top 19 Call center manager Jobs in West Palm Beach Fl

Call Center Manager
NATIONAL FLOORS DIRECT INC —Boca Raton, FL
- $58,000 - $68,500 a year
- Weekends as needed
- 3 years
- Senior level
- Leadership
- Paid training
- Health insurance
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Call Center Manager
MV Transportation —West Palm Beach, FL
- Full-time
- Background check
- Pass drug screening
- Mid-level
Call Center Operations Manager
MV Transportation —West Palm Beach, FL
- Full-time
- Background check
- Pass drug screening
- Mid-level
Call Center General Manager
MV Transportation —West Palm Beach, FL
- Full-time
- Background check
- 5 years
- Pass drug screening
Director of BPO & Contact Center Sales
NexGen Technologies, LLC —Boynton Beach, FL
- $80,000 - $100,000 a year
- Full-time
- Remote
- Contracts
- Senior level
- Leadership
Quick Apply
Customer Service Team Supervisor - Boynton Beach, Florida
NYU Langone Health —Boynton Beach, FL
- Online Application
- Mid-level
- High school diploma or GED
- Mentoring
- Wellness program

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Medicare Agents – Unlimited Inbound Leads!
National Insurance Group —Fort Lauderdale, FL
Looking for motivated, experienced licensed agents ready to CLOSE deals and earn serious weekly income. Handle inbound calls and convert at a high level.
From $2,000 a week
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Telecommunications Sales Consultant (Inbound)
ISG —Boca Raton, FL
Handle *inbound and transferred customer calls*. No cold calling — inbound leads only. No cap on earnings - your performance drives your income.
$17 an hour
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Leader, Knowledge, Training and Communications - Sr Mgr, Contact Center
KnitWell Group —Pataskala, OH
This role will oversee the design, planning, implementation, and review of training, knowledge, and communication programs, ensuring alignment with the strategy…
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Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year

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Call Center Manager

NATIONAL FLOORS DIRECT INC -
Boca Raton, FL

Quick Apply

Job Details

Full-time
$58,000 - $68,500 a year

Benefits

Paid training
Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Flexible schedule

Qualifications

Customer communication
Managing teams in a customer support role
Team leadership
Leading team collaboration initiatives
Customer information system software
Technical Proficiency

Full Job Description

Overview:

National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to the customer experience.

We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives.

In this role, you will be a leader, a crucial customer touch point, and a representative of the National Floors Direct brand. You will be responsible for receiving inbound calls and making outbound calls from customers regarding their needs and purchase of new floor-coverings.

Responsibilities:

Managing, leading, and engaging a mid-sized team.
Handling inbound calls and making outbound calls.
Engaging with prospective customers regarding their floor covering needs.
Passionate about delivering a great customer experience.
Providing a positive and informative customer experience.
Use internal tools to document all customer touch points and communications.
Availability to weekends.
Ability to build rapport with customers.
Contribute to the achievement of team goals and outcomes.
Participate in regular training and development meetings as required.
Represent the brand in line with our mission of delivering an amazing customer experience.

Qualifications:

5+ years of Call Center, Customer Service, or other customer facing experience.
3+ year of leadership experience.
Familiarity with Customer Relationship Management (CRM) software and best practices.
Technologically proficient,
Excellent listening and communication skills.
Must possess a positive, can-do attitude.

Benefits and Compensation:

Performance Bonuses
100% Paid Training
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Schedules
Employee Discounts
Paid Time Off (PTO)
401k

What Our Employees Say About Us?

Indeed Employee Reviews: 88%
Glassdoor Employee Reviews: 96%

What Our Customers Say About Us?

Consumer Affairs Customer Reviews: 90%
Trustpilot Customer Reviews: 90%
Houzz Customer Reviews: 94%
Google Customer Reviews: 94%

How Our Call Center Managers Are Set Up For Success?

Ongoing Training
Learning and Development
Career Pathing
Opportunities for Growth

This a fantastic opportunity for all, focused, driven, and motivated professionals looking for an opportunity to develop with a growing organization. We take pride in investing in, training and developing our people. There are opportunities for career development within the Call Center function, as well as the organization as a whole. If you are committed to achieving your personal and professional goals – all while having the flexibility to design your own schedule, this could be the best next career step for you.

National Floors Direct is committed to equal opportunity in all conditions of employment, for all employees and all job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. National Floors Direct also complies with all applicable national, state and local laws governing nondiscrimination in employment.

Quick Apply

Refine Your Search

call center manager jobs in west palm beach fl

Call Center Manager

Call Center Manager

Call Center Operations Manager

Call Center General Manager

Director of BPO & Contact Center Sales

Customer Service Team Supervisor - Boynton Beach, Florida

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