Top 19 Call center manager Jobs in West Palm Beach Fl

Call Center Manager
MV Transportation —West Palm Beach, FL
- Full-time
- Background check
- Pass drug screening
- Mid-level
Call Center Operations Manager
MV Transportation —West Palm Beach, FL
- Full-time
- Background check
- Pass drug screening
- Mid-level
Call Center Manager
NATIONAL FLOORS DIRECT INC —Boca Raton, FL
- $58,000 - $68,500 a year
- Weekends as needed
- 3 years
- Senior level
- Leadership
- Paid training
- Health insurance
Quick Apply
Call Center General Manager
MV Transportation —West Palm Beach, FL
- Full-time
- Background check
- 5 years
- Pass drug screening
Customer Service Team Supervisor - Boynton Beach, Florida
NYU Langone Health —Boynton Beach, FL
- Online Application
- Mid-level
- High school diploma or GED
- Mentoring
- Wellness program
Director of BPO & Contact Center Sales
NexGen Technologies, LLC —Boynton Beach, FL
- $80,000 - $100,000 a year
- Full-time
- Remote
- Contracts
- Senior level
- Leadership
Quick Apply

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Consumer Collection EXPERT
ARI - Accounts Receivables Inc —West Palm Beach, FL
Receive Inbound and outbound calls in an attempt to obtain payment on delinquent accounts. Utilizing a variety of skip trace tools when necessary.
$65,000 - $80,000 a year
Quick Apply
P&C Insurance Sales Agent
Allstate Insurance - Gilbert Suarez —West Palm Beach, FL
Handle inbound/outbound calls professionally and promptly, with a focus on first-call resolution and minimal wait times. 440, 220 or 2044 license.
$38 - $45 an hour
Quick Apply

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Assistant Manager-Call Center
Kenneth's Hair Salons & Day Spas, Inc. —Columbus, OH
In this role, the Assistant Manager will serve as a primary point of contact for guests, assisting with appointment scheduling, answering inquiries, resolving…
$18.83 - $20.67 an hour
Contact Center Operations and Transformation Functional Manager
Deloitte —Columbus, OH
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management,…
$144,000 - $241,000 a year

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Call Center Manager

MV Transportation -
West Palm Beach, FL

Apply Now

Job Details

Full-time

Qualifications

Customer communication
Staff supervision
Team supervision
Windows
High school diploma or GED
Multi-line phone systems
Productivity software
Quality data entry

Full Job Description

Overview:

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Responsibilities:

MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV’s management and supervisor teams to confirm service is high quality. They oversee all customer service activities, monitor call hold times, perform quality assurance reviews of all recordings, and work with reservations, dispatch and scheduling staff to confirm that all call center operations appropriately represent and consistently meet company standards as directed by company’s operating contract.

Job Responsibilities:

Appropriately staff the call center.
Manage and oversee training, scheduling of staff and re-training in any deficient areas the call center staff.
Monitor and oversee all quality assurance/customer service of all call center staff.
Oversee and monitor ticket store staff.
Oversee passenger trip requests manually or through use of automated system to achieve system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.) and considering operator and vehicle availability and vehicle capacity types.
Oversee when necessary rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies.
Be the direct liaison for the call center staff union.
Act as the direct liaison with the client for the call center and its employees.
Be “on call” during all hours of the call center operations for issues/concerns.
Daily/hourly monitor all system efficiencies and make adjustments when needed.
Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees.
Work with Payroll Support Manager on daily and bi-weekly imputing and paying out of Call Center employees pay.
Maintain professional demeanor and appearance.
Maintain attendance within policy.
Handle multiple tasks accurately and effectively.
Additional responsibilities, as assigned.

Qualifications:

Talent Requirements:

High School diploma or equivalent.
Must have Trapeze experience.
Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required.
Strong customer service skills.
Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package.
Knowledge of service area.
Ability to read, write and speak clearly the English language – basic knowledge of Spanish may be required depending on contract location and requirements.
Able to use multi-line phone system and handle multiple tasks concurrently.
Ability to supervise.
Ability to work independently and follow directions.
Ability to adapt and remain flexible in a dynamic environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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Refine Your Search

call center manager jobs in west palm beach fl

Call Center Manager

Call Center Operations Manager

Call Center Manager

Call Center General Manager

Customer Service Team Supervisor - Boynton Beach, Florida

Director of BPO & Contact Center Sales

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