Department: Operations
Job Title: Team Member
Reporting to: Restaurant General Manager or Manager on Duty
FLSA Status: Non-Exempt
Date Prepared: April 28, 2025
Job Summary:
As a Team Member at Tasty Chick’n, you are the heart of our restaurant! You’ll embody our core values while preparing delicious food in a clean, safe, and efficient environment. Your goal is to ensure that every guest has a delightful experience that keeps them coming back for more.
Essential Duties and Responsibilities:
Deliver Top-Notch Food Quality:
Prepare menu items according to Tasty Chick’n’s standards and procedures
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Follow specific recipes and portion sizes to maintain consistency in flavor and presentation.
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Utilize appropriate cooking techniques and equipment to achieve the best results for each menu item.
Adhere to proper holding times and temperatures to guarantee freshness
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Regularly monitor food items to ensure they remain within safe temperature ranges, using thermometers as necessary.
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Rotate stock efficiently to minimize waste and ensure that older items are used before newer deliveries.
Package food products in Tasty Chick’n-approved containers and bags
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Ensure that all food items are packaged securely to prevent spillage and maintain quality during transport.
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Label food items when necessary, especially for takeout orders, to help customers identify their meals.
Conduct quality checks on finished products
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Visually inspect prepared items for appearance and freshness before serving or packaging.
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Taste-test select items to ensure flavor profiles are consistent with Tasty Chick’n’s standards.
Provide Exceptional Hospitality:
Always wear the complete and proper uniform.
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Ensure that uniforms are clean, neat, and represent the brand positively at all times.
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Adhere to grooming standards to maintain a professional appearance.
Maintain eye contact and engage warmly with customers—your smile makes all the difference!
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Use friendly and welcoming body language to create a pleasant atmosphere for customers.
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Personalize interactions by addressing customers by name when possible and remembering repeat guests.
Follow Tasty Chick’n’s cash handling and security protocols.
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Process transactions accurately and efficiently, providing customers with their correct change and receipts.
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Safeguard cash and sensitive information, reporting any discrepancies or issues to management immediately.
Collaborate effectively with your teammates and welcome coaching from the management team.
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Participate in team meetings and training sessions, actively engaging and sharing ideas for improvement.
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Be open to constructive feedback from supervisors and peers to enhance personal performance.
Communicate positively with customers, colleagues, and managers.
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Use clear and respectful language in all interactions, ensuring customer inquiries and concerns are addressed promptly.
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Foster an environment of teamwork by encouraging open communication among team members.
Ensure Cleanliness and Sanitation:
Keep food preparation areas, equipment, and utensils clean and sanitary.
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Regularly sanitize surfaces and equipment according to Tasty Chick’n’s cleaning schedules and health regulations.
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Ensure that all tools and utensils are stored properly after use to prevent contamination.
Follow Tasty Chick’n’s guidelines for safe food handling.
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Adhere to all health and safety regulations, including wearing gloves when handling food and washing hands frequently.
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Understand and implement cross-contamination prevention measures in food preparation.
Maintain cleanliness in the lobby, front counter, drive-thru, kitchen, storage areas, and restrooms throughout your shift.
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Conduct frequent checks of all areas to ensure they remain tidy and welcoming for customers and staff.
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Promptly address any spills or messes to prevent accidents and maintain a safe environment.
Ensure the parking lot and exterior are litter-free and inviting.
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Regularly walk the restaurant's exterior to pick up litter and maintain the overall appearance of the location.
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Ensure that outdoor seating areas are clean and well arranged for customer comfort.
Participate in routine deep cleaning tasks.
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Assist in scheduled deep cleaning efforts, which may include thorough cleaning of equipment, storage areas, and dining spaces.
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Help maintain an organized inventory to ensure that all supplies are stored properly and accessible.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Education/ Experience/Job Requirements:
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Must be at least 16 years of age.
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Must be able to perform the essential functions of the position listed above
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Customer Service Skills
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Team Collaboration
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Willingness to Learn
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Must be willing to obtain food handler’s license
Knowledge/Skills/Abilities:
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Team Player: Work well with others to achieve common goals.
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Customer-Focused: Prioritize customer satisfaction and strive to exceed their expectations.
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Accountability: Take responsibility for your work quality and timeliness.
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Effective Communication: Interact positively and appropriately with others.
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Recognition: Acknowledge and celebrate the contributions of fellow team members.
Growth Opportunities:
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Career Advancement: Starting as a Team Member can lead to various opportunities within the organization, such as becoming Shift Leader, Assistant Manager, or even a Restaurant General Manager.
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Training and Development: Tasty Chick’n is likely to provide training programs to help you develop your skills and advance in your career. This may include customer service training, food safety courses, and leadership development.
Skill Requirements:
- Typing/computer keyboard skills
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Verbal communication
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Proficiency with specified computer software
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Organizational and prioritization skills
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Basic mathematics (addition, subtraction, etc.)
Physical Requirements:
- Ability to lift/carry up to 20 pounds
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Standing for extended periods
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Repetitive motions and walking
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Visual and auditory engagement
Hazards:
- Normal office and restaurant environment
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Possible exposure to electrical current
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Possible exposure to cleaning agents
