Top 94 Guest service agent Jobs in West Point, Pa

Guest Services Agent
Courtyard Montgomeryville —North Wales, PA
- Computer literacy
- Hotel
- High school diploma or GED
Front Desk Agent
Homewood Suites Lansdale —Lansdale, PA
- $16 an hour
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Guest Service Agent
Hyatt House King of Prussia —King of Prussia, PA
- Up to $17.25 an hour
- Part-time
- Hotel
- Accounting
- US work authorization
- Free parking
- Paid holidays
Quick Apply
Hotel Front Desk Agent
Normandy Farm Hotel/Blue Bell County Club —Blue Bell, PA
- $18 an hour
- Part-time
- 18 years or older
- Pass drug screening
- Hotel
Quick Apply
Front Desk Agent
Wurzak Hotel Group @ Element Valley Forge —King of Prussia, PA
- Full-time
- Mid-level
- Hotel
- US work authorization
- AD&D insurance
- Health insurance
Quick Apply
Front Desk Agent
Marriott International, Inc —Horsham, PA
- Full-time
- Hotel
- Front desk
- Entry level
Front Desk Agent
Gulph Creek Hotels —King of Prussia, PA
- $17 an hour
- Basic math
- English
- Hotel
Quick Apply
Guest Services Agent
Sheraton Valley Forge —King of Prussia, PA
- Full-time
- Hotel
- Ability to lift 50 pounds
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
GUEST SERVICE AGENT
Kimpton Hotels & Restaurants —Philadelphia, PA
- $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
12d
Front Desk Agent
MCR Hotels —King of Prussia, PA
- $15 - $16 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Hilton Garden Inn, Ft. Washington, PA —Fort Washington, PA
- Part-time
- Hotel
- Accounting
- Entry level
Quick Apply
Guest Services Supervisor
Sheraton Valley Forge —King of Prussia, PA
- Weekends as needed
- Inventory management
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Forge Hospitality LLC —Audubon, PA
- From $16 an hour
- Weekends as needed
- Hotel
- Computer skills
- Communication skills
- Health insurance
- Employee discount
Front Desk Sales Associate
PCRK Group —North Wales, PA
- $15 - $16 an hour
- Part-time
- Ability to stand for extended periods
- Communication skills
- Entry level
Quick Apply
Overnight Guest Service Agent
AKA University City —Philadelphia, PA
- Weekends as needed
- Residential
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Agent
Courtyard Philadelphia Downtown —Philadelphia, PA
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
10d
Front Office Agent
Loews Philadelphia Hotel —Philadelphia, PA
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- Military encouraged
- Paid holidays
- Health insurance
Quick Apply
Hotel Front Desk Agent
Embassy Suites by Hilton Valley Forge —Wayne, PA
- From $17 an hour
- Weekends as needed
- Customer service
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Hampton Inn Philadelphia Center City - Convention Center —Philadelphia, PA
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
At Your Service Agent
Marriott International, Inc —Philadelphia, PA
- Full-time
- Hotel
- High school diploma or GED
- Entry level

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guest service agent jobs near west point, pa

Guest Services Agent

Courtyard Montgomeryville -
North Wales, PA

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Job Details

Qualifications

Computer operation
Confidential information handling
Computer literacy
Client rapport building
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Courtyard Montgomeryville

544 Dekalb Pike

North Wales, PA 19454

Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

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guest service agent jobs in west point, pa

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At Your Service Agent

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