Top 267 Quality assurance managers Jobs in West Springfield, Ma

Practice Manager, Central Intake Call Center
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $97,500 a year
- Hybrid work
- Word processing
- Mid-level
- Master's degree
Senior Director | SUD
Gandara Mental Health Center, Inc. —Springfield, MA
- $85,000 - $90,000 a year
- Bilingual
- Master of Social Work
- 5 years
- Mileage reimbursement
- Paid holidays
Quick Apply
Unit Manager RN
Complete Care at Kimberly Hall South —Windsor, CT
- Full-time
- Background check
- Nursing
- Skilled nursing facility
- Health insurance
- Dental insurance
Quick Apply
Quality Assurance Inspector II, MRO
VSE AVIATION INC (US) —Bloomfield, CT
- Full-time
- Background check
- English
- Mid-level
Clinical Supervisor | Hairston House
Gandara Mental Health Center, Inc. —Northampton, MA
- $80,000 - $85,000 a year
- LMFT
- Spanish
- English
- Mileage reimbursement
- Paid holidays
Quick Apply
Machinist IV- 1st & 2nd Shift (CNC Campbell Grind or CNC Turn)
VSE AVIATION INC (US) —Bloomfield, CT
- Full-time
- Background check
- English
- 3 years
Physical Therapist (PT)
Healthpro Heritage, LLC —East Longmeadow, MA
- $45 - $50 an hour
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- 3 years
13d
Care Manager, RN (Hartford, CT / Field-based)
FreedomCare —Hartford, CT
- $90,000 - $100,000 a year
- Nursing
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Radiologic Technologist Sign On Bonus
Hartford Health | GoHealth Urgent Care —Windsor, CT
- Full-time
- Anatomy knowledge
- BLS Certification
- Urgent Care
- Health insurance
- Dental insurance
Quick Apply
Radiologic Technologist Sign On Bonus $7500
Hartford Health | GoHealth Urgent Care —Enfield, CT
- Full-time
- Anatomy knowledge
- BLS Certification
- Urgent Care
- Health insurance
- Dental insurance
Quick Apply
Radiologic Technologist Sign on Bonus
Hartford Health | GoHealth Urgent Care —Windsor, CT
- Full-time
- Anatomy knowledge
- BLS Certification
- Urgent Care
- Health insurance
- Dental insurance
Quick Apply
Quality Engineer - Metal Stamping (JC910)
ilocatum —South Windsor, CT
- $90,000 - $110,000 a year
- Full-time
- Word processing
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Casualty Claims Manager
Bellwether Staffing Solutions —West Hartford, CT
- $175,000 - $200,000 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
Radiologic Technologist
Hartford Health | GoHealth Urgent Care —Avon, CT
- Part-time
- Anatomy knowledge
- BLS Certification
- Urgent Care
- Referral program
Quick Apply
Quality Engineer
Top Prospect Group LLC —Manchester, CT
- $85,000 - $115,000 a year
- Microsoft Outlook
- Computer literacy
- Engineering
Quick Apply
UNIT MANAGER (RN/LPN)
Day Brook Village —Holyoke, MA
- $38 - $51 an hour
- Nursing
- Skilled nursing facility
- RN License
- Paid time off
- 403(b)
Quick Apply
14d
Radiologic Technologist - $7,500 Sign On Bonus
Hartford Healthcare - GoHealth Urgent Care, LLC —South Windsor, CT
- Full-time
- Anatomy knowledge
- BLS Certification
- Urgent Care
- Health insurance
- Dental insurance
Quick Apply
Quality Assurance Engineer
Sterling St James LLC —South Windsor, CT
- Mid-level
- Associate's degree
Quick Apply
Radiologic Technologist - $7,500 Sign On Bonus
Hartford Healthcare - GoHealth Urgent Care, LLC —Manchester, CT
- Full-time
- Anatomy knowledge
- BLS Certification
- Urgent Care
- Health insurance
- Dental insurance
Quick Apply
Billing Manager
Root Center For Advanced Recovery —Manchester, CT
- $55,000 - $80,000 a year
- Microsoft Excel
- Management
- Research
- Paid holidays
- Loan repayment program
Quick Apply

I want to receive the latest job alert for quality assurance managers in west springfield, ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

quality assurance managers jobs near west springfield, ma

Nurse Manager jobs in West Hartford, CT

Radiologic Technologist jobs in Windsor, CT

Radiologic Technologist jobs in Manchester, CT

Physical Therapist jobs in East Longmeadow, MA

CNC Machinist jobs in Bloomfield, CT

Call Center Representative jobs in Springfield, MA

Clinical Supervisor jobs in Northampton, MA

Quality Engineer jobs in Manchester, CT

School Facility Manager jobs in Massachusetts

Dermatology Nurse jobs in Philadelphia, PA

Clinical Research Nurse jobs in Texas

Laboratory Manager jobs in Birmingham, AL

Nurse Manager jobs in Florida

Nurse Manager jobs in New Haven, CT

Nurse Manager jobs in Southport, NC

Nurse Manager jobs in Davie, FL

Radiologic Technologist jobs in Charleston, WV

Mri Technologist jobs in Wisconsin

Radiologic Technologist jobs in Alabama

Radiologic Technologist jobs in Staten Island, NY

Practice Manager, Central Intake Call Center

BEHAVIORAL HEALTH NETWORK INC -
Springfield, MA

Apply Now

Job Details

$97,500 a year

Qualifications

Word processing
Master's degree
Supervising experience
Cultural competency
Working with individuals from diverse cultural backgrounds
Working with individuals with mental health conditions
Data collection
Experience working with individuals with substance use disorders

Full Job Description

Practice Manager, Central Intake Call Center

The Practice Manager is responsible for the day-to-day operational effectiveness, administrative oversight, and client experience across BHN’s CBHC and Behavioral Health Urgent Care: BHUC outpatient services. Working collaboratively with CBHC and BHUC leadership, the Practice Manager oversees operational performance, access, efficiency, and compliance with regulatory and contractual requirements across multiple sites. The Central Intake Practice Manager collaborates effectively with outpatient CBHC and BHUC clients while working closely with Access Intake, scheduling, administrative support, and crisis teams.

The Practice Manager ensures organizational initiatives are implemented with fidelity, identifies operational gaps, and leads workflow redesign, training, and change initiatives as needed. This position provides strength-based, systems-focused leadership that promotes consistency, accountability, and alignment with organizational goals and best practices.

What you will do:

Ensures customer service excellence in individuals served scheduling, Crisis, SUD, and Mental health call handling, and facilitates effective connections to care.
Collaborates with program management and intake supervisors to support efficient, timely, and high-quality BHN service delivery.
Improves access to care by efficiently routing individuals to available clinicians and reducing wait times.
Manages telephone and voicemail systems in a timely, professional, and welcoming manner.
Maintains knowledge of insurance carriers and oversees collection of copayments and self-pay processes.
Manages and maintains telephone and voicemail systems, in a timely and welcoming manner, addressing individual served concerns/complaints timely.
Reassigns and addresses phone tree needs during emergent situations, inclement weather, and site closures.
Assists with scheduling, reassigning clinicians, and addressing scheduling needs in collaboration with CBHC & BHUC staff.
Demonstrates knowledge and understanding of all workflows and processes of the division. Implements change when needed.
Monitors and evaluates key operational metrics to ensure alignment with organizational and divisional expectations, including access scheduling, call standards, KPI’s, and contractual requirements of CBHC & BHUC programs.
Monitors, audits and reviews incoming calls and monthly reports on a regular (weekly -monthly) basis to ensure quality screenings, appropriate call destination and customer service excellence from all staff.
Leverages performance data and KPIs to enhance access to care and enable staff to adjust practices based on client needs
Manages remote hybrid staff efficiently, ensuring productivity, accountability, and compliance with organizational standards.
Provides quality assurance oversight, ensures timely correction of staff errors, and addresses complaints efficiently, develops performance improvement plans when standards are not met.
Trains, coaches, and mentors staff on workflows, policies, corrective action plans (CAPs), performance improvement plans (PIPs), and documentation standards per BHN guidelines.
Works to improve individuals served satisfaction and experience.

What you will bring:

Master’s Degree in Human Services, Public Health, Business Administration, Organizational Psychology, or related field required.
Minimum 3 years’ call center or intake experience.
Minimum 2 years’ previous supervisory experience required.
Minimum 3 years’ experience in the mental health/substance use field.
Excellent verbal and written communication skills.
Experience and/or training (or willingness to learn) working with individuals with co-occurring mental health and Substance Use Disorders (SUD).
Must have broad knowledge of mental illness.
Must have familiarity with collecting and organizing data from various sources, internet, word processing and email systems.
Demonstrates willingness and ability to treat challenging and diverse populations.
Demonstrates cultural competence in dealing with individuals with a variety of different cultural backgrounds.

PAY RANGE: $75,000 - $97,500 per year

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values — Humanity, Empowerment, Accountability, Respect, and Teamwork — guide how we serve, how we collaborate, and how we support one another. If you’re ready to use your organizational and communication skills to support clinicians and help individuals access timely behavioral health services, we’d love to hear from you.

How do I apply?

If you are interested in this opportunity, please click “Apply for Job” below or visit our website at www.bhnworks.org and click on “Browse All Jobs” to apply!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

quality assurance managers jobs in west springfield, ma

Practice Manager, Central Intake Call Center

Senior Director | SUD

Unit Manager RN

Quality Assurance Inspector II, MRO

Clinical Supervisor | Hairston House

Machinist IV- 1st & 2nd Shift (CNC Campbell Grind or CNC Turn)

Physical Therapist (PT)

Care Manager, RN (Hartford, CT / Field-based)

Radiologic Technologist Sign On Bonus

Radiologic Technologist Sign On Bonus $7500

Radiologic Technologist Sign on Bonus

Quality Engineer - Metal Stamping (JC910)

Casualty Claims Manager

Radiologic Technologist

Quality Engineer

UNIT MANAGER (RN/LPN)

Radiologic Technologist - $7,500 Sign On Bonus

Quality Assurance Engineer

Radiologic Technologist - $7,500 Sign On Bonus

Billing Manager

I want to receive the latest job alert for quality assurance managers in west springfield, ma

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected