POSITION SUMMARY
To best serve our members, HCU begins with an exceptional team that embodies values of integrity, excellence, and collaboration. As HCU’s Executive Administrative Assistant, you will act as a vital, proactive partner to leadership, often requiring strong organizational, communication, and technical skills.
This position will provide direct administrative support for the CEO and Board of Directors. The work performed will be varied and complex and involve highly confidential administrative duties and communications support.
This is a fast-paced, high-visibility role where you will improve efficiency by handling day-to-day tasks and freeing executive leadership up for strategic decision-making. You’ll also have the opportunity to contribute across departments, manage events, and support core business functions. If you’re someone who thrives on variety, builds strong relationships, and takes pride in staying one step ahead—this role is for you.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Provides a variety of administrative activities necessary to assist the CEO including research, report preparation, informational request, and clerical support.
- Maintains credit union organization charts and employee directory.
- Assists the CEO with board material preparation, record and distribute board attendance and minutes.
- Assists in scheduling and/or arranging appointments, meetings, business trips, etc., for the CEO and board members. Maintain the calendar of events and schedules for the CEO and Board.
- Maintains and updates administrative records, policies, procedures, and reports.
- Coordinates and assists with preparation for all meeting involving the CEO.
- Maintains Board Portal to disseminate materials for board meetings, including agendas, minutes, supporting documention and committee reports.
- Maintains the confidentiality of sensitive organizational, employee, Board, and member information whil exercising sound judgement and discretion in all communications.
- Composes and processes letters for officers of the credit union. Ensure accuracy of work.
- Provides flexible administrative support to other departments as needed.
- Performs other duties as requested and assigned by the CEO.
CORE COMPETENCIES
- Proactive: Anticipating the CEO's needs, such as managing, scheduling, and preparing for future, unstated needs.
- Technical Proficiency: Advanced computer skills, including Microsoft Office Suite.
- Communication: Clear, professional, and effective verbal and written communication.
- Discretion: Handling sensitive, confidential credit union information securely.
- Flexibility & Adaptability: Ability to manage shifting priorities and high-pressure situations.
- Relationship Manaagement: Builds productive working relationships across departments, with executive leadership, the Board of Directors, and external partners.
QUALIFICATIONS
- Associate’s degree in Business Administration, Communications, or related field preferred. Equivalent combinations of education and experience will be considered.
- 3+ years related experience in an executive administrative support position required
- Skilled in typing, effective composition skills in developing written communication, strong proofreading skills, and the ability to work independently and prioritize is required
- Exceptional organizational skills with a keen eye for detail and the ability to manage multiple priorities in a dynamic environment.
- Demonstrated ability to exercise sound judgement and maintain the highest level of confidentiality and professionalism.
- Comfortable interacting with all levels of staff, including executive leadership and Board of Directors.
- Demonstrated proficiency with Microsoft Office, Excel, PowerPoint, SharePoint, Outlook Calendar management and Teams.
PHYSICAL REQUIREMENTS
- Ability to stand and/or remain stationary for extended periods while performing administrative and computer-based tasks.
- Ability to communicate effectively in person, by phone, video conference and in writing.
- Ability to operate standard office equipment, including computers, printers, copiers, scanners, and other office technology.
- Ability to occasionally lift, carry, or move office materials and supplies weighing up to 25 pounds.
- Ability to maintain visual acuity for extended periods while reviewing documents, spreadsheets, and electronic communications.
DISCLAIMER
This job description is intended to describe the general nature ane level of work performed by individuals in this position. It is not intended to be an exhaustive list of all duties, repsonsibilities, or qualifications. Holyoke Credit Union reserves the right to modify job duties and responsibilities as business needs require.
AMERICANS WITH DISABILITIES ACT (ADA)
Holyoke Credit Union is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of this position.
EQUAL EMPLOYMENT OPPORTUNITY (EEO)
Holyoke Credit Union is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Job Type: Full-time
Pay: From $29.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person
