Top 19 Software support Jobs in West Tx

Software Support Specialist
AxisCare —Waco, TX
- Full-time
- Office
- Windows
- Bachelor's degree
- Dental insurance
- Vision insurance
Quick Apply
EVV Claims Support Specialist
AxisCare —Waco, TX
- Full-time
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
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10d
IT Support Specialist
Legal Monkeys —Waco, TX
- $24 - $32 an hour
- Full-time
- Computer science
- Computer Science
- HIPAA
- Paid holidays
- Health insurance
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Desktop Support Engineer
Modigent —Waco, TX
- $65,000 - $70,000 a year
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
9d
IT Support Engineer I, OTS
Amazon.com Services LLC —Waco, TX
- $25.48 - $41.68 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Information Technology Support Specialist
Green Echo —Waco, TX
- $17 - $20 an hour
- Full-time
- Associate's degree
- Communication skills
- Entry level
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Support Engineer
AxisCare —Waco, TX
- Full-time
- Remote
- HIPAA
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
7d
IT SUPPORT SPECIALIST
Wells —Hillsboro, TX
- $50,000 - $65,000 a year
- Full-time
- Mid-level
- Travel
- US work authorization
- Profit sharing
- Wellness program
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IT Manager
STURDISTEEL COMPANY —Hewitt, TX
- $20 - $30 an hour
- Pass drug screening
- Mid-level
- Windows
Quick Apply
Field Support Tech
Texas State Technical College —Waco, TX
- $40,000 - $42,000 a year
- Full-time
- Background check
- Mid-level
- Ability to lift 50 pounds
Data Center Operations Team Lead (4 Openings)
Milestone Technologies, Inc. —Hubbard, TX
- On call
- Ability to walk for extended periods
- High school diploma or GED
- Ability to lift 50 pounds
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
Autodesk Fusion Expert - AI Trainer
micro1 —United States
- $50 - $120 an hour
- Contract
- Remote
- No experience needed
- Manufacturing
- Communication skills
- Flexible schedule
14d

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EVV Claims Support Specialist
AxisCare —Waco, TX
In addition to client-facing support via phone, video calls and email, the role includes drafting and managing Engineering Support Desk (ESD) tickets, creating…
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10d

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Desktop Support Specialist
Proteam Solutions —Columbus, OH
We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
$24 - $28 an hour
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IT Support Specialist - FTE/Direct hire - Columbus, OH - Onsite (local candidates only) - W2 only
Stafford Technology —Columbus, OH
Previous *helpdesk, desktop support, field support, or IT support experience*. Construction, trades, or field-service industry experience.
$55,000 - $60,000 a year
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9d

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software support jobs near west tx

Software Support Specialist

AxisCare -
Waco, TX

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Job Details

Full-time

Benefits

Dental insurance
Vision insurance
401(k) matching

Qualifications

Phone communication
Desktop applications
Typing

Full Job Description

Job Description - Software Support Specialist

Reports To: Director of Customer Support
Location: On-Site (Waco, TX)

Position Type: Full-Time

We are seeking individuals that are a good fit for our company values. In addition, we are hiring candidates that are:

Positive and encouraging - believing the best in themselves and others
Desiring to learn and grow - curious and seeking to "get a little better every day"
Responsible to show up to work consistently
Persistent/steady in the way they approach their work
Persistent in fulfilling company/manager expectations
Able to work collaboratively and independently
Possessing the intellectual ability and soft skills required to guide clients in the features of the AxisCare software.

Position Summary
The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations. Becoming a subject matter expert of the user interface side of the AxisCare software is paramount as this position requires prompt, professional, and accurate software support. This position is not a development position (writing code), traditional IT support (maintenance/repair), or a remote call center where agents have a very scripted troubleshooting process. This position requires our agents to have a high level of cognitive, learning, troubleshooting, and social skills. The Software Support Specialist is responsible for handling client inquiries via phone and occasional video calls, emails, and chats while striving to deepen their understanding of the issues at hand while helping our clients grow in their understanding of the software.

Software Support Specialist Job Duties

Answer the next call or email - Receive and analyze client requests and provide a thorough explanation and/or solution to the request via troubleshooting.
Manage your work - Follow up with clients and keep notes through ZenDesk
Report problems - Communicate user issues, program bugs and feature requests with appropriate managers
Seek out opportunities to learn and grow - View and utilize the multiple internal learning resources
Help others learn and grow - Create help articles and possibly training videos when assigned for new features and updates
Do what you say you will do - Arrive to work early/on time to work, follow through on promised call-backs and client meetings.

Minimum Qualifications (Knowledge, Skills and Abilities)

Professional demeanor and excellent phone etiquette
Strong problem identification and resolution skills
Excellent listening skills
Ability to work individually and as part of a team
High level of integrity and work ethic
Proficient navigating computer software programs
Proficient in written and verbal communication, with ability to type quickly (40+ WPM preferred)
Ability to receive honest and candid feedback about work performance

Preferred Qualifications (Knowledge, Skills and Abilities)

Bachelor's or equivalent experience (Preferred)
Help desk experience: (1 year)
Windows OS experience (1 year)

Candidates will be asked to complete a brief behavioral and cognitive assessment to help determine job and team fit.

Software Support Specialist Working Conditions

Schedule: Monday – Friday, 8am-5pm
On-call as necessary - work that exceeds 40 hours per week is time and a half
Manual dexterity required to use desktop computer and peripherals

Compensation and Benefits:

Competitive salary and comprehensive benefits package.
Monthly performance incentives based on percentage of individual work completed.
Annual performance incentives determined by contribution to reaching team goals.
Opportunities for professional growth and career development.
Health, dental, and vision insurance.
401(k) plan with company matching.
Company will provide laptop and other needed computer equipment.

About AxisCare
According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.

AxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.

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Refine Your Search

software support jobs in west tx

Software Support Specialist

EVV Claims Support Specialist

IT Support Specialist

Desktop Support Engineer

IT Support Engineer I, OTS

Information Technology Support Specialist

Support Engineer

IT SUPPORT SPECIALIST

IT Manager

Field Support Tech

Data Center Operations Team Lead (4 Openings)

Construction Technical Specialist - Autodesk FORMA ( ACC )

Autodesk Fusion Expert - AI Trainer

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