Top 13 Booking agent Jobs in West Virginia

Call Center Supervisor
Oglebay —Wheeling, WV
- $15.50 - $17.50 an hour
- Weekends as needed
- Sanitation
- Mid-level
- 1 year
Quick Apply
Front Desk Clerk
Fairfield Inn & Suites - Princeton, WV —Princeton, WV
- Full-time
- Hotel
- Organizational skills
- Communication skills
- Paid training
- Paid jury duty
Quick Apply
Front Desk Agent
America's Best Value Inn - Martinsburg —Martinsburg, WV
- From $14 an hour
- Part-time
- Hotel
- High school diploma or GED
- US work authorization
- Employee discount
- Flexible schedule
Quick Apply
13d
Reservations Agent
Stonewall Resort —Roanoke, WV
- Part-time
- High school diploma or GED
- Typing
- Communication skills
Quick Apply
10d
Part time Front Desk Agent
Hampton Inn —Martinsburg, WV
- From $14 an hour
- Part-time
- Computer literacy
- Basic math
- Hotel
- Employee discount
- Flexible schedule
Quick Apply
5d
Front Desk Agent Holiday Inn Southridge
VP Management —Charleston, WV
- $12 - $15 an hour
- 8 hour shift
- Hotel
- Organizational skills
- Communication skills
Quick Apply
Front Desk Agent
Suburban Studios Triadelphia - Wheeling at The Highlands —Triadelphia, WV
- $12 - $15 an hour
- Microsoft Outlook
- Hotel
- Ability to lift 25 pounds
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7d
Front Desk Agent
BRIDGEPORT HOTEL ENTERPRISES LLC —Bridgeport, WV
- $12 an hour
- Weekends as needed
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Associate
VP Management —Cross Lanes, WV
- $10 - $14 an hour
- Full-time
- Hotel
- Organizational skills
- Communication skills
Quick Apply
Front Desk Agent
VP Management —Kanawha City, WV
- $10 - $13 an hour
- Full-time
- Hotel
- Organizational skills
- Communication skills
Quick Apply
Sales and Customer Service Associate
Massage Envy —Morgantown, WV
- $14 - $18 an hour
- Part-time
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply

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Part-Time to Full-Time Executive Assistant
Check Off Your List —Columbus, OH
Liaison Communication: Act as the primary contact between agents, clients, lender, title officer, and inspectors to ensure a smooth, timely closing process.
$22 an hour
Group Air Agent - Dedicated
ADTRAV Travel Management —Columbus, OH
Utilize various applications, including GDS, online booking tools, and various internal applications. Document all information in the CRM and other tools as…
$25 - $26 an hour
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Call Center Supervisor

Oglebay -
Wheeling, WV

Quick Apply

Job Details

Full-time
$15.50 - $17.50 an hour

Qualifications

Hospitality reservation systems
Staff supervision
Hotel policy compliance
Maintaining an organized workspace
Managing teams in a customer support role
Customer order taking
Staff scheduling
Sanitation
Mid-level
Refund processing
Phone call screening
Staff training
Managing sales commissions
Deposits
1 year
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Business operations
Task assignment
Leadership
Bachelor of Arts
Call center management

Full Job Description

Primary Responsibility

Provide prompt, courteous and efficient handling of all requests for guest reservations, changes and cancellations. Will also ensure staff’s performance and knowledge of offerings at Oglebay Resort.

Essential Job Functions

Oversee the daily operations of the Call Center department and serves as a management presence in the absence of Reservations Director.
Monitor and make sure that people are in “ready” status and answering guest calls as a first priority.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain positive guest relations at all times. Resolve guest complaints ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of all resort facilities/services, room and cottage amenities, hours of operation, room rates, packages, promotions, special events, etc.
Ensure that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.
Update information board each day with status of monthly reservation revenue and compliance.
Ensure staff's knowledge of hotel services, features and amenities.
Prepare and communicate assignments to the staff. Assign additional tasks as they arise.
Respond to incoming calls.
Ensure that Reservation Agents properly access all functions of Reservations system and provide high level of guest satisfaction.
Monitor and ensure that all Reservations staff performs their job functions to Oglebay’s standards.
Exerts a positive influence on all resort personnel through leadership skills, an upbeat personality and by always attempting to enhance a guest’s visit.
Monitor and ensure that all reservations (including email and extranets) are input into the system within a timely manner.
Process travel agency commissions each month.
Ensure advance deposits, refunds of such and confirmations of both are processed.
Ensure that each reservation has a rate and deposit.
Take care of booking golf groups less than 10 people and forward bigger groups to Sales. This includes making tee times and workings with golf personnel to ensure proper guidelines are followed.
Make spa and dining reservations when necessary.
Continuously monitor and propose additional training of Reservations staff.
Set the example for other agents by handling difficult customers with empathy and professionalism.
Work closely with other departments to effectively accommodate guests' special requests and amenities.
Works flexible schedule including weekends, evenings and holidays.
All other duties as assigned

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Quick Apply

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