Top 7 Call center supervisor Jobs in West Virginia

Call Center Supervisor (4763)
Three Saints Bay, LLC —Martinsburg, WV
- Full-time
- Background check
- HIPAA
- Mid-level
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Call Center Quality Manager (4764)
Three Saints Bay, LLC —Martinsburg, WV
- Full-time
- Background check
- HIPAA
- Team management
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Call Center Supervisor
Oglebay —Wheeling, WV
- $15.50 - $17.50 an hour
- Weekends as needed
- Sanitation
- Mid-level
- 1 year
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Manager Customer Experience Operations
Alorica —Bluefield, WV
- Full-time
- Marketing
- Research
- Mid-level
- Health insurance
- Dental insurance
9d
Medicare Sales Supervisor
HEALTHPLANONE, LLC —Secondcreek, WV
- Weekends as needed
- Remote
- Writing skills
- Mid-level
- High school diploma or GED
- Health insurance
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SUD Peer Crisis Case Manager
FIRST CHOICE SERVICES INC —Charleston, WV
- Weekends as needed
- Computer literacy
- HIPAA
- English
Distribution Center Outbound Operations Supervisor
NAPA —Nitro, WV
- Overtime
- Ability to walk for extended periods
- Computer literacy
- Mid-level
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6d

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Call Center Quality Manager (4764)
Three Saints Bay, LLC —Martinsburg, WV
Monitor an average of 1,550 daily contacts (e.g., 825 calls, 400 emails, 250 chats) to maintain an Abandoned Call Rate of no more than 5% and ensure 90% of…
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Internal Operations Supervisor
Symphony Diagnostic Services No1, LLC —Columbus, OH
When necessary you will handle incoming phone calls. Check inbound fax for inbound orders i.e. jails, ultrasounds and facility fax orders and distribute to the…
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2d
Distribution Center Outbound Operations Supervisor
NAPA —Columbus, OH
Depending on the job role, employees must pass certification or training programs to operate certain equipment safely.
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Call Center Supervisor (4763)

Three Saints Bay, LLC -
Martinsburg, WV

Quick Apply

Job Details

Full-time

Qualifications

Managing teams in a customer support role
ISO standards
Frontline customer support management
Team management
Quality standards in production

Full Job Description

Eagle Harbor, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Call Center Supervisor.

POSITION RESPONSIBILITIES:

Serve as the primary point of contact for managing all contractor personnel assigned to the contact center support services, ensuring seamless execution of customer service operations in accordance with the contract’s Performance Work Statement (PWS).
Responsible for overseeing a team of customer service representatives, ensuring they meet performance standards such as responding to an average of 1,550 daily contacts (e.g., calls, emails, chats) with a 90% service level within 60 seconds and a 5% or lower abandoned call rate, while maintaining professionalism and accuracy standards.
Coordinates daily workflows, assigns tasks based on skill levels (e.g., Level 1, 2, or 3 personnel), and monitors team performance using tools like the Avaya Aura Contact Center and MMLD databases, providing weekly and monthly progress reports to the Contracting Officer and Contracting Officer Representative.
Ensure personnel are trained and certified, including HIPAA compliance for medical-related queries and Section 508 accessibility standards, scheduling at least one hour of weekly training and coordinating with government-provided training resources to maintain proficiency.
Facilitate communication between the contractor team and government stakeholders, conducting regular status meetings with the COR (at least monthly, or as requested) to discuss progress, resolve technical issues, and present deliverables.
Maintain a Quality Control Plan (QCP), detailing inspection schedules, corrective actions, and the qualifications of quality control personnel, ensuring compliance with ISO 9001:2000 standards.
Manage personnel security requirements, ensuring all employees complete SF-85P forms, eQIP submissions, and CAC applications through the DoD Contractor Verification System, returning CACs and government property on the same day an employee departs.

POSITION REQUIREMENTS:
2 years of supervisory experience working with ISO 9001:2000 quality standards systems (QSS)
2 years of contact center management experience; or 5 years of experience working within a contact center environment.

VEVRAA Federal Contractor

Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.

We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Job Type: Full-time

Work Location: In person

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Refine Your Search

call center supervisor jobs in west virginia

Call Center Supervisor (4763)

Call Center Quality Manager (4764)

Call Center Supervisor

Manager Customer Experience Operations

Medicare Sales Supervisor

SUD Peer Crisis Case Manager

Distribution Center Outbound Operations Supervisor

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