Top 135 Caller Jobs in West Virginia

Member Service Representative
S3 Shared Services —West Virginia
- $39,998 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Communication skills
- Wellness program
- AD&D insurance
Helpline Specialist
FIRST CHOICE SERVICES INC —Charleston, WV
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
988 Crisis Counselor
FIRST CHOICE SERVICES INC —Charleston, WV
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Beneficiary Care Representative
UMWA Health & Retirement Funds —Beckley, WV
- $42,816 - $66,600 a year
- Full-time
- Hybrid work
- Bilingual
- Background check
- Customer service
- Wellness program
- Health insurance
Quick Apply
13d
Receptionist
Martinsburg Healthcare Center —Martinsburg, WV
- Full-time
- Administrative experience
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
14d
PBX Operator
THOM Thomas Hospitals —Charleston, WV
- Full-time
- Hospital
- Office
- High school diploma or GED
11d
Receptionist PRN
Glenwood Healthcare Center —Princeton, WV
- Part-time
- Administrative experience
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Receptionist, Part Time
Summersville Healthcare Center —Summersville, WV
- Part-time
- Administrative experience
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Receptionist PRN
Summersville Healthcare Center —Summersville, WV
- Part-time
- Administrative experience
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative, Shepherdstown WV (VE260323903WV)
The Bowen Group - VEOCC —Shepherdstown, WV
- From $17.75 an hour
- Full-time
- Hybrid work
- Residential
- US work authorization
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply
Crisis Counselor
FIRST CHOICE SERVICES INC —Fairmont, WV
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Substitute Secretary P27-001-48
West Virginia Department of Education —Hampshire County, WV
- School experience
- Mid-level
- Office
PRN Switchboard Operator
WH Wheeling Hospital Inc. —Wheeling, WV
- Part-time
- Hospital
- Office
- High school diploma or GED
Receptionist - Part-Time Evenings
Highland Hospital —Charleston, WV
- Part-time
- Hospital
- High school diploma or GED
- Military encouraged
Quick Apply
4d
Medical Receptionist (Slatyfork)
COMMUNITY CARE OF WEST VIRGINIA INC —Slatyfork, WV
- Extended hours
- Office
- High school diploma or GED
- Travel
- Paid holidays
- Disability insurance
12d
Receptionist
SALVATION ARMY —Charleston, WV
- $12 an hour
- Part-time
- Basic math
- English
- High school diploma or GED
- Paid holidays
- Health insurance
Medical Receptionist (Bridgeport)
COMMUNITY CARE OF WEST VIRGINIA INC —Bridgeport, WV
- Extended hours
- Office
- High school diploma or GED
- Travel
- Paid holidays
- Disability insurance
Front Desk Registration - Marshall Surgery ENT
Marshall Health —Huntington, WV
- Full-time
- Surgery
- Word processing
- High school diploma or GED
Administrative Assistant - Marshall Health Provider Enrollment
Marshall Health —Huntington, WV
- Full-time
- Mid-level
- Office
- Administrative experience
Guest Service Agent
Tru by Hilton —Martinsburg, WV
- Part-time
- English
- Hotel
- Ability to lift 50 pounds
Quick Apply

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Member Service Representative

S3 Shared Services -
West Virginia

Apply Now

Job Details

Full-time
$39,998 a year

Benefits

Wellness program
AD&D insurance
Paid holidays
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Referral program

Qualifications

5 years
Mid-level
Communication skills
Time management

Full Job Description

Member Service Representative

The Member Service Representative (MSR) will be part of our talented fully remote Contact Center team. MSRs will answer high-volume inbound calls to assist with questions and requests regarding membership, banking products, services, and rates while consistently meeting efficiency and quality expectations in a fast-paced workflow. This role requires strong technical proficiency and the ability to navigate multiple platforms simultaneously (phone system, account servicing tools, and web-based applications) while accurately documenting interactions.

We pride ourselves on delivering world class service in a collaborative and supportive team environment. Our success is dependent upon employees who are self-motivated, dependable, adaptable, team oriented, and member focused, with the ability to work independently, manage competing priorities, and professionally handle escalations.

S3 STAR Values:

Service
Teamwork
Attitude
Results

Department: Contact Center

Reports to: Manager, Contact Center

Location: Remote

TOP JOB RESPONSIBILITIES:

Answer high-volume inbound calls and use strong technical proficiency to navigate multiple systems (telephony platform, account servicing tools, CRM, knowledge base, and web-based applications) to provide accurate information, resolve inquiries, and fulfill requests for member and non-member callers.
Perform required member verification, review accounts, communicate company and credit union policies/procedures, and document interactions and outcomes in the appropriate systems. Meet quality, schedule adherence, and productivity expectations, queue-based contact center
Partner with management, vendors, and credit union partners to resolve complex issues and escalations via email and internal messaging tools to support service requests, technical research, and issue resolution.
Support specialized digital, card, or loan queues and process related transactions with speed and accuracy.

Other responsibilities and opportunities:

Complete additional job-related projects and perform other duties as assigned by management.
Maintain high responsiveness by answering emails in a timely manner and completing all required annual training by their respective deadlines.
Maintains knowledge of current department policies and procedures by monitoring updates and communications.

QUALIFICATIONS & SKILLS:

5 years of work experience or a combination of relevant professional experience and education (Associate's Degree or higher) or applicable certifications may be considered.
Experience involving direct customer engagement or relationship management is required.
Banking and/or Fraud experience preferred.
Previous experience as a team leader/mentor/coach/trainer/supervisor is a plus.
Experience using Microsoft Teams, Outlook, CRM platforms and the ability to navigate multiple systems and applications simultaneously preferred, dual monitors are a plus
Proven ability to meet performance goals.
Strong de-escalation skills, including clear documentation and appropriate handoffs.
Ability to work independently, prioritize tasks, and maintain productivity.
Excellent verbal and written communication skills.
Comfortable in a fast-paced, high-volume environment while maintaining accuracy, professionalism, and compliance.
Highly organized and detail oriented.
Strong time-management skills.
Works well in a structured, procedure-driven environment.

FLSA: Nonexempt

PERKS AND BENEFITS:

Medical, dental, and vision insurance
Paid time off (PTO) starting at 20 days in your first year
Up to 11 paid holidays per year
401(k) with employer match and discretionary contribution
Employee referral program
Employee assistance program (EAP)
Health & wellness program
Life and AD&D Insurance
Accidental Injury, Critical Illness and Hospital Care Insurance
Peer-to-peer recognition program
Employee Discount Program
Fully remote (work from home)

About S3:

As a credit union service organization (CUSO), S3 collaborates with our partner credit unions (SECU of Maryland, Fourleaf Federal Credit Union, & Bellco Credit Union) to offer high quality operational solutions and support. We provide exceptional member service through our dedicated contact center, ensuring every interaction is handled with care, professionalism, and efficiency. We’re committed to equipping our partners to focus on what matters most— securing the futures of their members.

S3 has been recognized as a Top Workplace for the past five years, earning honors through USA TODAY, Newsweek, and The Baltimore Sun. This recognition reflects our commitment to our STAR values -service, teamwork, a positive attitude, and results- with Leadership that helps us deliver world-class support for our credit union partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.

Salary Range

Grade 14: Min $39,998

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”

ADA Statement & Requirements

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.

Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.

Cognitive Requirements-

Constantly: Compile, copy and compare information; Analyze and compute information. Problem solving and critical thinking; Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential/sensitive information; Exhibit excellent customer service skills

Occasionally: Perform basic mathematical computations

Physical Requirements-

Constantly: Sit- Remaining in a seated position for long periods of time; Use hands/fingers for repetitive keyboard & hand motion; Speak coherently

Emotional Effort- Frequent short deadlines. Work environment hectic with continual periods of high stress.

Internal/External Interaction- Steady and ongoing with occasional periods of low volume.

Apply Now

Refine Your Search

caller jobs in west virginia

Member Service Representative

Helpline Specialist

988 Crisis Counselor

Beneficiary Care Representative

Receptionist

PBX Operator

Receptionist PRN

Receptionist, Part Time

Receptionist PRN

Call Center Representative, Shepherdstown WV (VE260323903WV)

Crisis Counselor

Substitute Secretary P27-001-48

PRN Switchboard Operator

Receptionist - Part-Time Evenings

Medical Receptionist (Slatyfork)

Receptionist

Medical Receptionist (Bridgeport)

Front Desk Registration - Marshall Surgery ENT

Administrative Assistant - Marshall Health Provider Enrollment

Guest Service Agent

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