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Clinical Liaison

Valley Center -
South Charleston, WV

Apply Now

Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Disability insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Opportunities for advancement
Life insurance
Pet insurance

Qualifications

Customer relationship building
Client relationship development
Lead Conversion
Sales data analysis
Sales presentations
Sales conversion rate (success metric)
Sales management systems proficiency
Data-driven problem-solving
Activity sales targets
CRM system proficiency
Stakeholder relationship building

Full Job Description

Overview:

At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.

Responsibilities:

Post-Acute Services Director – Skilled Nursing (Healthcare Sales)

Job Summary

The Post-Acute Services Director drives census growth, referral development, and market expansion for assigned skilled nursing centers. This role builds strong hospital and community relationships, manages complex patient transitions, and executes strategic healthcare sales initiatives. The Director promotes the center’s clinical programs, analyzes referral data, and ensures smooth admissions to position the facility as a preferred post-acute partner.

About the Role

We are seeking a results-driven Post-Acute Services Director with experience in skilled nursing, healthcare sales, and hospital-based referral development. This position is responsible for generating high-quality referrals, improving conversion rates, and strengthening relationships with hospitals, physicians, payers, and community providers. The Director plays a key role in supporting patient outcomes and advancing the facility’s growth strategy.

Key Responsibilities

Referral & Transition Management

Lead the referral, clinical review, and admission process to ensure seamless patient transitions into the skilled nursing setting.
Navigate managed care authorization processes and hospital discharge workflows.
Use CRM tools for timely follow-up, accurate documentation, and effective clinical handoffs.

Relationship Development & Market Growth

Build strong relationships with hospital case managers, physicians, and discharge planners to drive consistent referrals.
Develop 5–10 new referral contacts per month across hospital departments and other downstream opportunities.
Promote the center’s clinical capabilities—short-term rehab, complex medical care, respiratory services, wound care, memory care, and more.

Healthcare Sales & Business Development

Execute targeted sales strategies that highlight clinical strengths and differentiate the center in the marketplace.
Achieve a 60%+ conversion rate for clinically and financially appropriate referrals and show upward trends within 90–120 days.
Conduct regular hospital outreach, presentations, and follow-ups to increase brand visibility and referral volume.
Use market analytics, referral trends, and competitive insights to guide growth initiatives.
Conducat, at minimum, 3-4 sales calls a week.

Strategic Planning & Performance Management

Develop a comprehensive market strategy for each assigned center using data and performance metrics.
Meet or exceed sales and admission goals, including 5% admissions growth per reporting period.
Partner with clinical and operational leaders to ensure alignment between sales efforts and clinical programming.

Preferred Experience

Prior experience as a Clinical Liaison, Admissions Director, Hospital Liaison, Case Manager, or similar role.
Experience marketing specialized programs: cardiac rehab, orthopedic rehab, wound care, respiratory care, dialysis coordination, etc.
Knowledge of territory management, market analysis, and competitive positioning.
Bachelor’s degree in Healthcare Administration, Nursing, Business, Marketing, or related field.

Qualifications:

Required Qualifications

2–5 years of experience in skilled nursing, post-acute care, hospital discharge planning, or healthcare admissions/marketing.
Registered Nurse (RN) Highly Preferred
Bachelor’s degree in Healthcare Administration, Nursing, Business, Marketing, or related field preferred but not required
Proven success in healthcare sales, business development, or referral relationship management.
Track record of meeting measurable sales outcomes (conversion rates, census growth, admission targets).
Strong communication, relationship-building, and presentation skills.
Proficiency in CRM systems and data-driven decision-making.
Ability to travel locally for hospital visits, meetings, and community outreach.Ability to travel statewide for company meetings and education.

Benefits:

Variable compensation plans
Tuition, Travel, and Wireless Service Discounts
Employee Assistance Program to support mental health
Employee Foundation to financially assist through unforeseen hardships
Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members
On-Demand Pay Program that allows for instant access to a portion of the money you’ve already earned

We also offer several voluntary insurances such as:

Pet Insurance
Term and Whole Life Insurance
Short-term Disability
Hospital Indemnity
Personal Accident
Critical Illness
Cancer Coverage

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

Posted Salary Range: USD $80,000.00 - USD $90,000.00 /Yr.

Apply Now

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