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JOB DESCRIPTIONS
JOB TITLE: PROMOTIONS & EVENTS COORDINATOR
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DEPARTMENT: Marketing SHIFT: Days, Evenings, Weekends,
REPORTS TO: Marketing Manager Holidays as needed
FLSA DESIGNATION: Non-exempt WAGE STATUS: Hourly
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SUMMARY:
The Events & Promotions Coordinator is responsible for coordinating and being the focal point for special and
promotional events at Sugar Creek Casino. Position will be characterized as the be all, do all for all onsite
events. Performs special projects at the direction of the Marketing Manager for Events & Promotions.
To enhance guest interaction and support the Sugar Creek Casino events, Sugar Creek Event Center Events
and other special event and promotional programs as needed. Duties and number of Event Staff positions will
be determined for each event and a signup sheet distributed. Uniform requirements will vary and will be defined
and communicated for each event depending on location (outdoor, indoor), position, duties and season.
Acknowledge, greet and converse in English with guests. Dress in appropriate uniform as defined for each
event/venue, occasionally, a costume may be used and will be communicated with the event sign up
information. Answer guest questions and direct their requests to the appropriate individuals. Must be able to
meet the attendance guidelines of the job and adhere to departmental and company policies. Hosts receptions,
events and other promotional activities as needed.
ESSENTIAL DUTIES include the following:
The following is a list of the main duties/responsibilities. However, other duties may be assigned as
deemed necessary by reporting senior.
1. Develops and directs Event and Promotions operations in accordance with established
company policies, budgets, procedures and specifications.
2. Responsible for developing, implementing and monitoring all onsite promotions to ensure
consistent and effective implementation and positive response.
3. Coordinates with all departments on all tournaments, promotions, parties, special events to
produce coupons, posters, signage, and invitations.
4. Communicating details of promotions and promotional events to all departments, corporate,
and partner companies. Assists with holiday events, and community development functions.
5. Ensures a maximum level of customer service and satisfaction is achieved.
6. Attends Marketing meetings as a source of knowledge concerning the participation of Player’s
Club Employees in upcoming promotions.
7. Maintains an adequate stock of supplies for use of Promotions and Events, as well as Player’s
Club –related printed material, such as brochures, for the casino.
8. Develops and maintains a customer database for premium players.
9. Coordinates programs, activities, special events and databases with general marketing
programs and systems with the Marketing Department.
10. Meets the attendance guidelines of the job and adheres to regulatory, departmental, and
casino policies.
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11. Maintains excellent working relationships with all Federal and Tribal Regulatory Commissions
and other agencies as may be applicable to ensure the casino operations are in compliance
with regulations.
12. Assists in developing and implementing special property events for player development
purposes.
13. Identify and develop business relationships.
14. Assist Marketing Manager in regards to special events, promotions and entertainment.
15. Be a liaison with the department heads of companies on all group needs and activities.
16. Assist with the preparation of the marketing budget with particular reference to group sales
projections, primary expense, and other related expenditure.
17. Monitor and attend all relevant trade shows and other similar events with respect to group
business.
18. Assist Food and Beverage Manager in catering events, promotions and functions.
19. Assist in planning and coordination of profitable special events designed to stimulate frequent
return of high quality guests. Set and exceed daily “tracking goals”.
20. Assist in planning, booking and coordination of entertainment and catering in casinos event
center and bars.
21. Prepare proforma of before and after each event to track profitability.
22. Continually seek unique and innovative methods to expand and attract new catering, special
events and entertainment.
23. Work with Food and Beverage Manager to refine, improve events/catering and reduce
departments operating costs. Critique events and budgets, etc. to improve the next event and
budget, etc.
24. Ensure compliance with all regulations and safety procedures.
25. Ensure all functions within the department are handled efficiently, effectively and smoothly.
26. Use sound, mature judgment in the execution of all responsibilities to maximize productivity
and reduce liability.
27. Ensure event/entertainment records are kept current.
28. Keep abreast of competitor’s events, promotions, entertainment and their effectiveness.
29. Prepares correspondence, memos, forms, reports, and other miscellaneous paperwork, as
needed.
30. Perform all other related duties as assigned.
WORKS WITH MARKETING DEPARTMENT STAFF TO INCLUDE:
1. Making announcements for all promotions and insures announcements are made through out
all premium shifts.
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2. Conducts drawings and promotions including announcements and filling out the 1099
information and winners documents.
3. Assist with special events to include working with celebrities as needed.
4. Assists Slots Department with Jackpots, by providing photographic services and issuing
complimentary amenities to customers as Jackpots are awarded.
SUPERVISORY RESPONSIBILITIES:
1. Provides support and leadership direction to individuals directly reporting to this position in
accordance with the organizational structure.
2. Held accountable, to a high degree, for maintaining accurate and thorough departmental
records and reports.
3. Develops personal relationships and manage staff to also develop personal relationships
with premium players.
4. Provides the direction to insure effective tactical and strategic plans are implemented and
designed to maximize both the short and long-term operating profitability.
5. Resolves miscellaneous guest complaints, referring to the appropriate Department Manager
when necessary.
6. Develops and implements staff development plans for those employees who display the
necessary skills, motivation and attitude to grow within the organization.
7. Ensures all employees within areas of responsibility receive fair and equitable treatment with
regard to their respective terms and conditions of employment.
8. Maintains appropriate staffing levels with Events and Promotions, by interviewing, selecting,
training, scheduling, evaluating, promoting, disciplining and terminating employees, as
needed.
QUALIFICATIONS:
1. Must have strong verbal and written communication, organizational, administrative, and
interviewing and recruitment skills.
2. Knowledge of Microsoft Office suite applications.
3. Must be able to obtain a gaming license.
EDUCATION and EXPERIENCE:
1. High school diploma or GED equivalent required. Preferred 4-year degree in a related field or
equivalent work experience.
2. One (1) to three (3) years experience in special events and promotions in a high volume
hospitality business
3. Must be outgoing person with exceptional people skills and experience in conducting events
and public speaking.
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LANGUAGE SKILLS:
Ability to read, analyzes, and interprets general business periodicals, professional journals, technical
procedures, or government laws and regulations. Ability to write reports, business correspondence,
and procedure manuals. Ability to effectively present information and respond to questions from
group of managers, clients, customers, media, and the general public.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistics. Ability to apply concepts
such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY:
Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret
an extensive variety of technical instructions in mathematical or diagram from and deal with several
abstract and concrete variables.
OTHER SKILLS AND ABILITIES:
Basic analytical and deductive reasoning ability. Must be competent in computer skills. Must have
superior interpersonal relations skills. Must have superior planning and organizational skills, ability to
manage complex projects and investigations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls;
reach with hands and arms; and taste or smell. The employee must occasionally lift and/or move up
to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to cigarette fumes. The
noise level in the work environment is usually moderate.
This establishment promotes a drug-free work environment.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed
by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities,
duties and skills required of personnel so classified.
PUBLIC RELATIONS:
Important attributes of any employee of the Sugar Creek Casino and the Wichita and Affiliated Tribes,
along with the official performance of duties, are personal appearance and public relations. Each
employee is expected to make every effort to be well-informed about the institution, pleasant,
courteous and cooperative, and to act in a manner to command respect of co-workers and all other
personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the institution.
