Top 505 Guest experience leader Jobs in West Virginia

Shift Leader
Dunkin —Ranson, WV
- Part-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
Shift Leader
Dunkin —Ranson, WV
- Part-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
Assistant Manager
Dunkin —Ranson, WV
- Part-time
- 18 years or older
- Computer literacy
- Writing skills
Quick Apply
Assistant General Manager
SECRET SANDWICH SOCIETY —Fayetteville, WV
- $46,939.59 - $56,529.40 a year
- Full-time
- Sales
- ServSafe
- Ability to walk for extended periods
- Paid time off
- Employee discount
Quick Apply
Shift Leader
Dunkin —Ranson, WV
- Part-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
Assistant Manager
Dunkin —Martinsburg, WV
- Full-time
- 18 years or older
- Computer literacy
- Writing skills
Quick Apply
Restaurant Manager
Everyday Coffee Co —Fayetteville, WV
- $45,000 - $58,000 a year
- Full-time
- Sales
- Mid-level
- Fair chance
- Paid training
- Health insurance
Quick Apply
Assistant Manager
Dunkin —Martinsburg, WV
- Part-time
- 18 years or older
- Computer literacy
- Writing skills
Quick Apply
Assistant Manager
Dunkin —Martinsburg, WV
- Part-time
- 18 years or older
- Computer literacy
- Writing skills
Quick Apply
Shift Leader
Dunkin —Martinsburg, WV
- Part-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
Shift Leader
Burger King —Clarksburg, WV
- Weekends as needed
- 18 years or older
- Sales
- High school diploma or GED
Quick Apply
11d
Shift Leader
BWW GO —Charles Town, WV
- Full-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
Shift Leader
Burger King —Fairmont, WV
- Weekends as needed
- 18 years or older
- Sales
- High school diploma or GED
Quick Apply
11d
Shift Leader
Burger King —Fairmont, WV
- Weekends as needed
- 18 years or older
- Sales
- High school diploma or GED
Quick Apply
11d
Aerial Course Crew Leader
Oglebay —Wheeling, WV
- $12 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Outdoor work
Quick Apply
Restaurant Assistant General Manager
Fazoli's —Huntington, WV
- 18 years or older
- Sales
- Mid-level
Quick Apply
Restaurant Assistant General Manager
Fazoli's —Huntington, WV
- 18 years or older
- Sales
- Mid-level
Quick Apply
Manager
Southern X-Posure —Mount Hope, WV
- $16 - $19 an hour
- Full-time
- Background check
- Bar
- Customer service
- Paid training
- Opportunities for advancement
Quick Apply
Restaurant General Manager
Fazoli's —Huntington, WV
- 18 years or older
- Sales
- Restaurant management
Quick Apply
Schenk Lake Crew Leader
Oglebay —Wheeling, WV
- $11 - $13 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Outdoor work
Quick Apply
9d

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Shift Leader

Dunkin -
Ranson, WV

Quick Apply

Job Details

Part-time

Qualifications

Employee relationship building
Stakeholder relationship building

Full Job Description

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Summary:

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include

1. Work in a Team Environment

a. Support a respectful team environment

b. Communicate shift priorities, goals and results with team members

c. Support the training of crew members as requested

d. Provide coaching and feedback to crew members

2. Maintain Operational Excellence

a. Create and maintain a guest first culture in the restaurant

b. Resolve guest issues

c. Ensure Brand standards, recipes, and systems are executed

d. Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

3. Drive Profitability

a. Drive sales goals and results

b. Execute restaurant standards and marketing initiatives

c. Manage cash over/short during shift

d. Ensure all products are prepared according to Brand standards

Skills/Qualifications

Fluent in English
Restaurant, retail, or supervisory experience
Math and writing skills
Basic computer skills
High School diploma or equivalent, preferred

Competencies

1. Guest Focus

a. Understands and exceeds guest expectations, needs and requirements

b. Develops and maintains guest relationships

c. Displays a sense of urgency with guests

d. Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

e. Resolves guest concerns by following Brand recommended guest recovery process

2. Passion for Results

a. Sets and maintains high standards for self and others, acts as a role model

b. Consistently meets or exceeds goals

c. Contributes to the overall team performance; understands how his/her role relates to others

3. Problem Solving and Decision Making

a. Identifies and resolves issues and problems

b. Uses information at hand to make decisions and solve problems; includes others when necessary

4. Interpersonal Relationships & Influence

a. Develops and maintains relationships with team

b. Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Brand: Dunkin
Address: 1 Oak Lee Drive Ranson, WV - 25438
Property Description: Dunkin' 342994
Property Number: 342994

Quick Apply

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guest experience leader jobs in west virginia

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