Top 264 Patient services representative Jobs in West Virginia

Customer Service Advocate II (Remote)
CareFirst BlueCross BlueShield —Charleston, WV
- $39,240 - $71,940 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
16h
Care Management Associate, Engagement Hub
CVS Health —West Virginia
- $18.50 - $38.82 an hour
- Weekends as needed
- Remote
- Microsoft Word
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
18h
Customer Service Rep – Healthcare (UMA Grads, Remote)
Concentrix —West Virginia
- $15 - $17 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Patient Access Liaison - TEPEZZA - Roanoke, VA
Amgen —Charleston, WV
- $158,394 - $222,256 a year
- Weekends as needed
- Nursing
- Doctoral degree
- Up to 50% travel
- Disability insurance
- Health insurance
Admitting Clerk -- Registration -- Memorial Hospital
CAMC Health System —Charleston, WV
- Overtime
- Hospital
- No experience needed
- High school diploma or GED
Centralized Scheduler - Access Center
BMC Berkeley Medical Center —Martinsburg, WV
- Full-time
- Hospital
- Office
- High school diploma or GED
7d
Patient Scheduler
Option Care Enterprises, Inc. —Charleston, WV
- $16.50 - $25.53 an hour
- Full-time
- Microsoft Word
- Writing skills
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
12d
Patient Service Representative, Ranson Internal Medicine
Valley Health —Ranson, WV
- $18.22 - $22.78 an hour
- Full-time
- Internal Medicine
- High school diploma or GED
- Clinic
- Wellness program
- Health savings account
Patient Scheduler
Option Care Health —Charleston, WV
- $16.50 - $25.53 an hour
- Full-time
- Microsoft Word
- Writing skills
- Administrative experience
- Health savings account
- Health insurance
12d
Registration Specialist-Patient Access
THOM Thomas Hospitals —South Charleston, WV
- Full-time
- Hospital
- High school diploma or GED
- Criminal background check
7d
Admitting Clerk -- Registration -- Memorial Hospital
Mon Health —Charleston, WV
- Overtime
- Hospital
- No experience needed
- High school diploma or GED
Unit Clerk - Tele 1 (Part Time) - 6162
St. Mary's Medical Center Inc —Huntington, WV
- Part-time
- Hospital
- High school diploma or GED
- Telemetry
Registration Specialist-Primary Care Chestnut Street
THOM Thomas Hospitals —South Charleston, WV
- Full-time
- Primary Care
- High school diploma or GED
- Criminal background check
Registration Representative
Mon Health —South Charleston, WV
- Overtime
- Inventory management
- High school diploma or GED
- Data entry
5d
Patient Service Representative - HIMG Women's Health (Full Time) - 7329
St. Mary's Medical Center Inc —Huntington, WV
- Full-time
- Computer literacy
- Clinic
- Typing
Office Assistant/Switchboard Operator (Temporary)
West Virginia Department Health Facilities —Weston, WV
- $28,800 - $48,000 a year
- Temporary
- Background check
- Hospital
- No experience needed
- Health savings account
- Health insurance
Quick Apply
7d
Medical Office Receptionist
Westbrook Health Services, Inc. —Parkersburg, WV
- From $15 an hour
- Full-time
- Computer literacy
- Pass drug screening
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
14d
Front Office Assistant
Drs. Monday & Graziani PLLC - Hurricane —Hurricane, WV
- $18 - $20 an hour
- Full-time
- Dental office
- Mid-level
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Office Assistant
Country Roads Physical Therapy —Fairmont, WV
- $12 - $14 an hour
- Full-time
- Word processing
- Administrative experience
- Clinic
Quick Apply
Registration Specialist - Surgical Clinic (full-time)
GMH Grant Memorial Hospital —Petersburg, WV
- Full-time
- Surgery
- High school diploma or GED
- Clinic
5d

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Customer Service Advocate II (Remote)

CareFirst BlueCross BlueShield -
Charleston, WV

Quick Apply

Job Details

Full-time
$39,240 - $71,940 a year
16 hours ago

Benefits

401(k)

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Resp & Qualifications

PURPOSE:
Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

ESSENTIAL FUNCTIONS:

Provides first- level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Uses knowledge of products or services by collecting and the contractual provisions that govern administration to provide customer information service and analyzing education, to interpret contractual language to the customer needs for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
Prioritize workflow & multitask efficiently in a fast-paced environment while using multiple skill sets with demonstrated proficiency.
Delivers accurate information to customers in accordance with performance goals and objectives.
Maintains customer advocate records by identifying underlying customer needs and guiding them to appropriate resources or programs updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
Participates in system testing as needed and ongoing education related to new services, industry topics, and skills.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: 3 years customer service experience.

Preferred Qualifications:

3 years experience in a call center customer service role or experience with medical or insurance terminology.

Knowledge, Skills and Abilities (KSAs)

Demonstrated skills as an empathetic and compassionate communicator.
Ability to quickly gain customer trust and confidence.
Demonstrated PC navigation and data entry skills.
Strong interpersonal communication skills.
Good oral and written communication skills.

Salary Range: $39,240 - $71,940

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

#LI-LY1

Quick Apply

Refine Your Search

patient services representative jobs in west virginia

Customer Service Advocate II (Remote)

Care Management Associate, Engagement Hub

Customer Service Rep – Healthcare (UMA Grads, Remote)

Patient Access Liaison - TEPEZZA - Roanoke, VA

Admitting Clerk -- Registration -- Memorial Hospital

Centralized Scheduler - Access Center

Patient Scheduler

Patient Service Representative, Ranson Internal Medicine

Patient Scheduler

Registration Specialist-Patient Access

Admitting Clerk -- Registration -- Memorial Hospital

Unit Clerk - Tele 1 (Part Time) - 6162

Registration Specialist-Primary Care Chestnut Street

Registration Representative

Patient Service Representative - HIMG Women's Health (Full Time) - 7329

Office Assistant/Switchboard Operator (Temporary)

Medical Office Receptionist

Front Office Assistant

Office Assistant

Registration Specialist - Surgical Clinic (full-time)

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