Top 450 Phone representative Jobs in West Virginia

Customer Service Representative - Behavioral Health
CVS Health —West Virginia
- $17.00 - $31.30 an hour
- Full-time
- Remote
- Bilingual
- Word processing
- Computer literacy
- Health insurance
- Dental insurance
9h
Non-Acute Pharmaceutical Sales Representative
Cardinal Health —West Virginia
- $57,000 - $81,600 a year
- Remote
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Paid parental leave
- Health savings account
8d
Account Manager, Pharmacy Partnerships - WV, SWVA, Eastern KY, and Greater Raleigh, NC
Optum —Huntington, WV
- $29 - $52 an hour
- Full-time
- Remote
- Pass drug screening
- Mid-level
- Business development
9d
Analyst, Inside Sales - Inside Sales Representative, Animal Health
Cardinal Health —West Virginia
- $17.50 an hour
- Monday to Friday
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid parental leave
- Health savings account
4d
Member Service Representative
S3 Shared Services —West Virginia
- $39,998 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Communication skills
- Wellness program
- AD&D insurance
Customer Service Representative
Contact Government Services, LLC —Charleston, WV
- $15 - $16 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Conduent State & Local Solutions, Inc —West Virginia
- $17.50 an hour
- Email
- Background check
- High school diploma or GED
- Ability to sit for extended periods
- Paid training
- Paid holidays
3d
Customer Service Representative
Advance Sourcing Concepts LLC —Parkersburg, WV
- $18.25 an hour
- Contract
- Hybrid work
- Spanish
- High school diploma or GED
- Computer skills
- Work from home
Quick Apply
Full-Time Merchandise Coordinator
TJ Maxx —Morgantown, WV
- $13.00 - $13.50 an hour
- Weekends as needed
- Merchandising
- Mid-level
- Mentoring
- Paid parental leave
- Health savings account
Full-Time Customer Experience Coordinator
TJ Maxx —Morgantown, WV
- $13.00 - $13.50 an hour
- Weekends as needed
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
Inside Sales Representative
Steelcon —Beckley, WV
- $15 - $18 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Continuous improvement
- Paid training
- Health insurance
Quick Apply
14d
T-Mobile Retail Sales Representative
Exclusive Wireless T- Mobile —Danville, WV
- $12 - $14 an hour
- Part-time
- Word processing
- Computer literacy
- High school diploma or GED
Financial Services Professional - Hybrid Remote (WV)
Bankers Life —Bridgeport, WV
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- Office
- Communication skills
- Entry level
Quick Apply
Sr. Executive Assistant - SMG
SMG System Medical Group —Morgantown, WV
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
Wireless Sales Representative
Wireless Zone —Triadelphia, WV
- $30,000 - $60,000 a year
- Full-time
- Mid-level
- POS
- In-person
- Health insurance
- Dental insurance
Quick Apply
7d
Wealth Management Trainee (WV)
Bankers Life —Parkersburg, WV
- $50,000 - $80,000 a year
- Full-time
- Entry level
Quick Apply
Wireless Sales Representative
JAS Technology Inc DBA Wireless Zone —Morgantown, WV
- $30,000 - $60,000 a year
- Full-time
- Mid-level
- POS
- In-person
- Health insurance
- Dental insurance
Quick Apply
1d
Wireless Sales Representative
Wireless Zone —Summersville, WV
- $40,000 - $65,000 a year
- Full-time
- Sales
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Wealth Management Trainee (WV)
Bankers Life —Bridgeport, WV
- $50,000 - $80,000 a year
- Full-time
- Entry level
Quick Apply
Wealth Management Trainee (WV)
Bankers Life —Charleston, WV
- $50,000 - $80,000 a year
- Full-time
- Entry level
Quick Apply

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Customer Service Representative - Behavioral Health

CVS Health -
West Virginia

Apply Now

Job Details

Full-time
$17.00 - $31.30 an hour
9 hours ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Live chat
Customer records maintenance
Computer operation
Word processing
Computer literacy
De-escalation techniques
Conflict de-escalation
Communication platforms
High school diploma or GED
Client database systems
Emotional safety support
Productivity software
Customer information system software

Full Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Summary:

CVS Aetna has an opportunity available for a full-time Customer Service Representative aligned with the Behavioral Health team. This role provides advocate care to assist the member with a clear path to care, claims understanding/resolution, and member education around online resources. The Customer Service Representative guides the members through their members’ benefit plans and Aetna policy/procedures. They will also be expected to have knowledge of regulatory guidelines governing these resources.

The Customer Service Representative position is ideal for someone with strong interpersonal skills, a passion for mental wellness advocacy, and is comfortable working with digital platforms in a fast-paced and emotionally sensitive setting.

Training Schedule:

Monday–Friday, 10:00 AM–6:30 PM EST
Duration: 8 weeks

Available Work Schedules (Post‑Training):

Must be able to work between the hours of 8am-8pm EST
Shift will be assigned after offer and subject to change at least once a year.

Key Responsibilities:

The Customer Service Representative's responsibilities include (but are not limited to) the following:

Takes inbound calls from members and determines the quickest, most effective ways to answer member questions.
Creates an emotional connection with members by understanding and engaging them to champion their best health.
er records within the overall member management system
Provides introductory information and connects members with additional and appropriate benefits/external resources.
Performs a review of members’ claim history to ensure accurate tracking of benefit maximums, including deductible and coinsurance levels.
Explains members’ rights and responsibilities in accordance with our plan sponsors’ contracts.
Sends outbound e-mails to members where and as needed.
Supports members with troubleshooting and deescalating where needed.
Escalates queries and concerns when it is deemed necessary.
Ensures that members are satisfied with products/services by handling complaints and inquiries.
Works with the customer service team to share solutions and processes.
Embodies the CVS Core values in each interaction.

Required Qualifications:

1-3 years of call center and/or customer service experience.
1-3 years of healthcare and/ or medical insurance experience.
Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs.
A private and confidential workspace free from distractions.
A hardwired connection is required (i.e., an Ethernet connection).
Time management skills to promptly respond to e-mails, call, and chat messages.
Active listening skills to effectively handle members who may be upset.

Preferred Qualifications:

Background in mental health or human services.
Bilingual or multilingual skills.
Experience working from home in a remote role.

Educational Requirements:

A high school diploma or equivalent is required.
Associates degree preferred.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 08/01/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Apply Now

Refine Your Search

phone representative jobs in west virginia

Customer Service Representative - Behavioral Health

Non-Acute Pharmaceutical Sales Representative

Account Manager, Pharmacy Partnerships - WV, SWVA, Eastern KY, and Greater Raleigh, NC

Analyst, Inside Sales - Inside Sales Representative, Animal Health

Member Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Full-Time Merchandise Coordinator

Full-Time Customer Experience Coordinator

Inside Sales Representative

T-Mobile Retail Sales Representative

Financial Services Professional - Hybrid Remote (WV)

Sr. Executive Assistant - SMG

Wireless Sales Representative

Wealth Management Trainee (WV)

Wireless Sales Representative

Wireless Sales Representative

Wealth Management Trainee (WV)

Wealth Management Trainee (WV)

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Available Work Schedules (Post‑Training):

Must be able to work between the hours of 8am-8pm EST

Shift will be assigned after offer and subject to change at least once a year.

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