Top 18 Service desk analyst Jobs in West Virginia

Client Support Desk Analyst
defi AUTO LLC —Charleston, WV
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
Associate Help Desk Tech
SYSTEM West Virginia University Health System —Morgantown, WV
- Weekends as needed
- Computer Science
- Office
- High school diploma or GED
- Opportunities for advancement
3d
Service Desk Agent (Tier I)
Strategic Operational Solutions —Morgantown, WV
- $39,000 - $42,000 a year
- Extended hours
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
1d
Associate Service Desk Analyst -- VH IT Customer Support Center -- Northgate-400 Association Dr.
CAMC Health System —Charleston, WV
- Overtime
- Research
- Windows
- Organizational skills
Associate Service Desk Analyst -- VH IT Customer Support Center -- Northgate-400 Association Dr.
Mon Health —Charleston, WV
- Overtime
- Research
- Windows
- Organizational skills
Associate Business Applications Analyst -- VH IT Revenue Cycle -- Northgate-400 Association Dr.
Mon Health —Charleston, WV
- Overtime
- Computer Science
- Hospital
- Mid-level
Associate Business Applications Analyst -- VH IT Revenue Cycle -- Northgate-400 Association Dr.
CAMC Health System —Charleston, WV
- Overtime
- Computer Science
- Hospital
- Mid-level
Clinical Applications Analyst -- VH IT Ancillary and Integration -- Northgate-400 Association Dr.
CAMC Health System —Charleston, WV
- Overtime
- Computer Science
- System design
- Mid-level
- Flexible schedule
Clinical Applications Analyst -- VH IT Core -- Northgate-400 Association Dr.
CAMC Health System —Charleston, WV
- Overtime
- Computer Science
- System design
- Mid-level
- Flexible schedule
Service Desktop Support Analyst
Coforge Ltd. —Charleston, WV
- $16 - $17 an hour
- Full-time
- Background check
- Mid-level
- Windows
- Health insurance
- 401(k)
Quick Apply
5d
Delivery Manager
Enlogica Solutions, LLC —Kearneysville, WV
- Oracle
- 5 years
- English
- Opportunities for advancement
Production Implementation Analyst
PakEnergy, LLC —United States
- Full-time
- Remote
- Computer Science
- Customer service
- Engineering
- Health savings account
- Paid holidays
Quick Apply

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Technical Support Specialist
Synthesis Health —Huntington, WV
You will own outcomes for issues where the correct resolution depends on backend or technical diagnosis, across Core, Vision, reporting, observability/Grafana,…
$25 - $35 an hour
Quick Apply
11d
Managed Services Help Desk Technician
Hub Orion —West Virginia
Support various clients by following the documented protocol for processing tickets, including answering calls, limiting time spent on tickets, and routing…
$60,000 - $65,000 a year
Quick Apply
9d

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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
This role is responsible for providing exceptional customer service, resolving common technical issues, documenting work accurately, and escalating issues…
$45,000 - $55,000 a year
Quick Apply
Client Support Desk Analyst
defi AUTO LLC —Columbus, OH
In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues,…
$60,000 - $75,000 a year
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service desk analyst jobs near west virginia

Client Support Desk Analyst

defi AUTO LLC -
Charleston, WV

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Qualifications

SQL
Customer support ticket management
Query management

Full Job Description

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.

About the Role:

In this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software products. This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support.

By working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization. The Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.

Essential Job Responsibilities:

Review client configurations and business processes to address challenges and satisfy business needs
Analyze, troubleshoot, and resolve complex application issues
Triage cases to isolate issues and determine priority and resolution path
Identify opportunities to enhance client product experiences
Effectively interact and communicate with internal stakeholders to deliver on client expectations
Advocate for clients by escalating urgent requests and efficiently prioritizing cases
Determine resolution or alternatives, develop and implement solutions, or engage appropriate resources
Identify roadblocks and drive progress to resolution
Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs
Support software QA testing and validation
Perform other duties as required

Required Qualifications:

Minimum of three to five (3-5) years' experience in lending, financial services, technology, and/or SaaS companies
Experience working in high volume case or ticketing queues
Basic SQL query abilities/experience
Excellent critical thinker; demonstrating strong problem-solving skills
Analytical and process oriented
Detailed and thorough
Excellent oral and written communication skills
Demonstrates accountability and personal ownership
Self-starter with a passion for client satisfaction

Preferred Qualifications:

ServiceNow experience preferred
Loan Servicing experience preferred
Accounting experience preferred

Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Quick Apply

Refine Your Search

service desk analyst jobs in west virginia

Client Support Desk Analyst

Associate Help Desk Tech

Service Desk Agent (Tier I)

Associate Service Desk Analyst -- VH IT Customer Support Center -- Northgate-400 Association Dr.

Associate Service Desk Analyst -- VH IT Customer Support Center -- Northgate-400 Association Dr.

Associate Business Applications Analyst -- VH IT Revenue Cycle -- Northgate-400 Association Dr.

Associate Business Applications Analyst -- VH IT Revenue Cycle -- Northgate-400 Association Dr.

Clinical Applications Analyst -- VH IT Ancillary and Integration -- Northgate-400 Association Dr.

Clinical Applications Analyst -- VH IT Core -- Northgate-400 Association Dr.

Service Desktop Support Analyst

Delivery Manager

Production Implementation Analyst

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