Top 329 Service manager Jobs in West Virginia

Customer Service Manager
Swanson Industries —Morgantown, WV
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Certified Dietary Manager
Healthcare Services Group, Inc. —Parkersburg, WV
- Full-time
- Customer service
- Computer literacy
- Cooking
- Employee stock purchase plan
- Paid holidays
Certified Dietary Manager
Healthcare Services Group, Inc. —Hinton, WV
- Full-time
- Customer service
- Computer literacy
- Cooking
- Employee stock purchase plan
- Paid holidays
8d
Service Manager
Grant Gardens - 63466257 —Ona, WV
- From $45,000 a year
- Full-time
- Carpentry
- Background check
- Clean driving record
- Health savings account
- Health insurance
Quick Apply
2d
Case Manager- IDD Services
Linx Community Services —Fort Ashby, WV
- $19 an hour
- Full-time
- Experience working with individuals with developmental disabilities
- Experience working with individuals with disabilities
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
MANAGER IN TRAINING
AutoZone —Morgantown, WV
- Overtime
- Spanish
- Inventory management
- Merchandising
- Store discount
- Employee stock purchase plan
3d
Lead Customer Service Associate
Par Mar Stores —Franklin, WV
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Lead Customer Service Associate
Par Mar Stores —Green Bank, WV
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Manager, Service Center - TForce Freight
TForce Freight —Charleston, WV
- Full-time
- Mid-level
- Bachelor's degree
- US work authorization
Food Service Supervisor
Par Mar Stores —Huttonsville, WV
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Fuel card
Quick Apply
SUBWAY FOOD SERVICE LEAD
Par Mar Stores —Slaty Fork, WV
- Weekends as needed
- Mid-level
- Quick service & fast food restaurant
- Mentoring
Quick Apply
Certified Dietary Manager
Healthcare Services Group, Inc. —Lewisburg, WV
- Full-time
- Customer service
- Computer literacy
- Cooking
- Employee stock purchase plan
- Paid holidays
Food Service Supervisor
Aramark —Buffalo, WV
- Nights as needed
- Basic math
- Mid-level
- Mentoring
GENERAL MANAGER FOOD SERVICE
Par Mar Stores —Buckhannon, WV
- Mid-level
- High school diploma or GED
- Quick service & fast food restaurant
Quick Apply
A&W Manager
Par Mar Stores —Pleasant Valley, WV
- Weekends as needed
- Sales
- Mid-level
- Driver's License
Quick Apply
Lead Customer Service Associate
Par Mar Stores —Jeffrey, WV
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Food Service Supervisor
Par Mar Stores —Pleasant Valley, WV
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Fuel card
Quick Apply
Food Service Lead
Par Mar Stores —Blacksville, WV
- Weekends as needed
- Sales
- Mid-level
- Team management
Quick Apply
FOOD SERVICE LEAD
Par Mar Stores —Smithers, WV
- Mid-level
- Leadership
- Communication skills
Quick Apply
Dining Services Assistant Manager
Healthcare Services Group, Inc. —Parkersburg, WV
- Full-time
- Computer literacy
- Cooking
- Mid-level
- Employee assistance program
- Employee discount

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Customer Service Manager

Swanson Industries -
Morgantown, WV

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing customer accounts
Customer communication
Safety protocol adherence
Spreadsheets
High school diploma or GED
Bachelor's degree
Attention to detail
Organizational skills
Productivity software
Cross-functional communication

Full Job Description

JOB SUMMARY:

Oversees the daily operations of the Swanson customer service department, leading customer service representatives in successfully achieving company initiatives. The successful candidate in this role will need to clearly and effectively communicate at all levels of the organization, ensuring an exceptional customer experience. From orders to invoices to the daily issues that arise within the department, this position will interface with customers regularly, and act as the liaison between the customer and the company.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Manage daily workflow within the customer service department.
Create and track customer service goals.
Receive and implement customer feedback to improve the quality of service.
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly, including but not limited to orders, quotes, invoices, billing, payments, pricing, company policy and procedures.
Receive, review, and process orders.
Receive customer correspondence and resolve customer complaints.
Maintain balance between company policy and customer benefit. Partner with Sales, Marketing, Purchasing, and Operations to solve issues in the best interest of both the company and the customer.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
Document customer interactions and transactions. Ensure that all invoices are handled daily for all customer accounts.
Establish and maintain assigned customer accounts for accurate information.
Occasional travel to Swanson operations for training and team meetings.
Compile and generate reports as they relate to customer service.
Enhance professional growth and development through participation in educational programs, current literature, meetings, and workshops.
Perform related duties as assigned.
Maintain compliance with all company policies and procedures.

EDUCATION AND WORK EXPERIENCE REQUIREMENTS:

Must have a high school diploma.
Bachelor’s degree in business administration or related field, preferred.
Must have five (5) years of previous customer service experience.
Previous customer service manager experience preferred.
Exceptional computer skills; Microsoft Word, Excel, and Google-based applications.
Strong decision making and analytical abilities.
Highly developed sense of integrity and commitment to customer satisfaction.
Effective written and verbal communication skills.
Detail oriented with the ability to perform work under minimal supervision.
Ability to effectively communicate (both written and verbal) with internal and external customers.
Proven ability to meet deadlines and follow directions.

PHYSICAL REQUIREMENTS:

Ability to safely and successfully perform the essential job duties consistent with ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Ability to work safely and adhere to the Swanson Safety System in daily job duties.
Ability to sit for extended periods of time.
Must be able to lift and carry up to 30 lbs.

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance

Experience:

Customer Service: 3 years (Preferred)
Management: 3 years (Preferred)
ERP Manufacturing: 2 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

service manager jobs in west virginia

Customer Service Manager

Certified Dietary Manager

Certified Dietary Manager

Service Manager

Case Manager- IDD Services

MANAGER IN TRAINING

Lead Customer Service Associate

Lead Customer Service Associate

Manager, Service Center - TForce Freight

Food Service Supervisor

SUBWAY FOOD SERVICE LEAD

Certified Dietary Manager

Food Service Supervisor

GENERAL MANAGER FOOD SERVICE

A&W Manager

Lead Customer Service Associate

Food Service Supervisor

Food Service Lead

FOOD SERVICE LEAD

Dining Services Assistant Manager

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