Top 9 technical associate Jobs in west virginia

Part-Time IT Help Desk Support Technician
West Virginia School of Osteopathic Medicine —Lewisburg, WV
- $20 - $25 an hour
- Temporary
- Word processing
- Windows
- High school diploma or GED
Assoc Help Desk Tech - Casual
SYSTEM West Virginia University Health System —Morgantown, WV
- Part-time
- Computer Science
- Office
- High school diploma or GED
- Opportunities for advancement
Help Desk Specialist I
POTOMAC BANK INC —Charles Town, WV
- Full-time
- Computer science
- Computer Science
- Research
Quick Apply
IT Help Desk Support
Gabes —Morgantown, WV
- $34,000 - $38,000 a year
- Full-time
- Entry level
- Employee discount
- Flexible schedule
Quick Apply
Help Desk Support Technician
NuAxis Innovations —Shepherdstown, WV
- Online Application
- Mid-level
- 1 year
Associate Technical Support Analyst
SYSTEM West Virginia University Health System —Wheeling, WV
- Full-time
- Computer Science
- Writing skills
- Mid-level
Help Desk Support
City National Bank of WV —Cross Lanes, WV
- Full-time
- Research
- Office
- Computer networking
- Paid parental leave
- Health insurance
Quick Apply
6d
Technical Analyst Associate
West Virginia —Charleston, WV
- $54,842 - $97,037 a year
- Online Application
- Mid-level
- Office
- Clean MVR report
- Paid holidays
- Employee assistance program
13d
Technical Analyst Associate
State of West Virginia —Kanawha County, WV
- $54,842 - $97,037 a year
- Full-time
- Engineering
- Mid-level
- Office
- Paid holidays
- Employee assistance program
14d

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TP- HELP DESK TECHNICIAN
TP Mechanical Contractors LLC —Columbus, OH
1-3 years of IT help desk or technical support experience. CompTIA Network+ or similar networking certification (a plus). Ability to walk job sites.
Quick Apply
Help Desk Analyst
Software Technology Inc —Columbus, OH
Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.). 2 Years experience documenting procedures.
Quick Apply

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Part-Time IT Help Desk Support Technician

West Virginia School of Osteopathic Medicine -
Lewisburg, WV

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Job Details

Temporary
$20 - $25 an hour

Qualifications

Network troubleshooting
Wireless networking
Phone communication
Technical documentation
Word processing
Spreadsheets
Training material drafting
Windows
User training (technical support)
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Network protocols
macOS administration
macOS
Customer support
Productivity software
Peripheral hardware support
Client interaction via phone calls

Full Job Description

The West Virginia School of Osteopathic Medicine (WVSOM) is currently looking for a part-time IT Help Desk Support Technician. This temporary position has an hourly rate of $20-$25/hour contingent upon education and experience, and will work up to 37.5 hours per week as needed (maximum of 1,040 hours per fiscal year); no benefits. This is an entry-level position providing basic technical support to administration, faculty, staff (both on- and off-campus), students, and other constituents as needed. This position reports to the Technical Help Desk Manager.

This is a part-time, non-classified position; and is non-exempt from FLSA regulations concerning overtime. Hourly rate shall be $20-$25/hour contingent upon education and experience, without fringe benefits and may work a maximum of 1,040 hours per fiscal year. The weekly schedule for this position will be established between the supervisor and the employee, given the needs of the department and the institution.

West Virginia School of Osteopathic Medicine is an equal opportunity employer.

Education/Knowledge

Minimum Education

High School or GED

Required Licenses/Certification

An equivalent combination of relevant and recent experience and training which provides the required knowledge, skills and abilities may be considered.

High school diploma or GED required (college coursework welcome but not required).
Demonstrated ability to learn new systems and technology quickly (training provided).
Detail-oriented: able to follow step-by-step processes, record accurate ticket notes, and meet deadlines.
Customer support experience in a technical environment preferred (help desk, retail tech, call center, etc.).

Skills Required

Extensive knowledge in problem solving; uses logic to identify alternatives to solve complex and integrated technical problems, anticipates problems and identifies and evaluates potential sources of information and generates alternative to solve problems where precedents do not exist.
Ability to communicate with customers with diverse needs and a variety of end-user skill sets; provide technical or complex information about products and services; assess customer needs and identify products and/or services to meet their needs; resolves complex or non-routine problems and questions.
Knowledge of computer hardware, mobile devices; different operating systems including Windows 11 and MacOS; wired and wireless networking; setting up profiles; understands the provisioning of devices and device restoration; establishing network shares for file sharing and printing; remote diagnostic tools; knowledge of data communication protocols, web browsers and internet services; knowledge of various software products (MS Office Suite).
Must be able to develop training materials, knowledge base information, and procedures.
Excellent verbal and written communication skills; phone etiquette; people and customer service-oriented skills.
A+, Network+, CCNA, Security+, MCSE, or VCP highly sought
Must be able to work independently as well as part of a team.

Duties and Responsibilities

Duties and Responsibilities

Student Computer Support

Assist with student laptop program and deployments utilizing Microsoft Intune
Manage inventory for student laptops
Discuss technical problems with students, analyze and diagnose underlying problem and resolve. This may involve communication with outside vendors if warranty is involved.
Student account assistance with Active Directory or Banner passwords
Provide support for handheld devices such as cell phones, iPads and tablets.

Administration, Faculty and Staff Support

Discuss, analyze, diagnose and resolve tier 1 technology problems
Account assistance with Active Directory and Banner passwords
Ensures proper encryption of devices/external drives using latest encryption technology tools
Backup for Surplus inventory asset management including proper procedures for device disposal or refurbishment

Other Help Desk Support Duties

Utilize remote diagnostic tools and troubleshooting skills to resolve technical issues
Extensive use of Information technology Department’s ticketing system for issue initiation, resolution and follow up.
Knowledge and ability to troubleshoot basic network connections on computers and mobile devices.
Provide support for Windows and Mac computers
Assist with Virtual Desktop deployments
Software installations
Assist with file shares and student printing issues (paper supply, print cartridges, paper jams).
Installation, maintenance, and training for various applications (spreadsheets, databases, word processing)
Development and documentation of Help Desk Standard Operating Procedures
Other related duties as assigned

Required Experience

Posting Detail Information

Close Date

Open Until Filled

Yes

Special Instructions

WVSOM requires official transcripts of your highest degree earned and/or the degree in which qualifies you for the position. WVSOM requires these transcripts prior to an offer of employment, and we do recommend you send those to WVSOM once you have been selected for an interview. A transcript is official if it bears the authorizing signature and the official seal of the issuing institution and is sent directly by the school or college to the Office of Human Resources. Should your college or university provide this information electronically, we would ask that you submit that to Sherri Miller – HR Coordinator at [email protected].

Apply Now

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technical associate jobs in west virginia

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