Top 34 Dispatcher Jobs in West Warwick, Ri

Demand Response Scheduler
SouthCoast Transit Management —Fall River, MA
- $28.17 an hour
- Full-time
- Spanish
- Customer service
- 5 years
- Health insurance
- Dental insurance
Quick Apply
11d
Delivery Dispatcher
General Utilities —Warwick, RI
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Communication skills
- Opportunities for advancement
Delivery Dispatcher
Petro Home Services —Warwick, RI
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Communication skills
- Opportunities for advancement
Quick Apply
Propane Coordinator
General Utilities —Warwick, RI
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Gas Scheduler
NRG —Johnston, RI
- $68,000 - $100,000 a year
- On call
- Mid-level
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Dispatcher
Town of Smithfield, Rhode Island —Smithfield, RI
- $22.81 - $24.11 an hour
- Part-time
- Microsoft Word
- High school diploma or GED
- Typing
Propane Coordinator
Petro Home Services —Warwick, RI
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Dispatch Supervisor
WIN Waste Innovations —Taunton, MA
- $95,000 - $105,000 a year
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
5d
Driver Manager Truck Dispatcher
M&M Transport Services Inc. —North Smithfield, RI
- Up to $65,000 a year
- Full-time
- Microsoft Excel
- Management
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Dispatcher
United Rentals, Inc. —N Stonington, CT
- Full-time
- Clean driving record
- Office
- High school diploma or GED
- Paid parental leave
- Health insurance
Transportation Coordinator & Receptionist
Elmwood Adult Day Health Care Center —Providence, RI
- $18 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
12d
Towing Dispatcher
GRASSOS SERVICE CENTER INC TOWING —Providence, RI
- $18 - $23 an hour
- Part-time
- Spanish
- High school diploma or GED
- Typing
Quick Apply
3d
Logistics Coordinator
Auto Driveaway Transport Logistics —Warwick, RI
- $18 - $20 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Coordinator
Gem Plumbing & Heating —Providence, RI
- $25 - $27 an hour
- Weekends as needed
- Mid-level
- Office
- Communication skills
Quick Apply
2d
Security GSOC Dispatch
Allied Universal —Cumberland, RI
- $25 an hour
- Full-time
- 18 years or older
- CPR Certification
- Pass drug screening
- Paid training
- AD&D insurance
Quick Apply
Security Dispatcher
Allied Universal —Cumberland, RI
- $22.85 an hour
- Full-time
- 18 years or older
- Computer literacy
- Pass drug screening
- Paid training
- AD&D insurance
Quick Apply
4d
Corp Transportation Coord
Blount Fine Foods —Fall River, MA
- $50,000 - $55,000 a year
- Word processing
- Mid-level
- Office
- Profit sharing
- Disability insurance
8d
Transportation Program Manager - Providence, RI
HPH Transport —Providence, RI
- $21 - $23 an hour
- Full-time
- Customer service
- Mid-level
- Supervising experience
Quick Apply
Driver Manager
Western Express —Plainfield, CT
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Paid time off
Dispatch Manager
Cowan Systems and Cowan Management —Uxbridge, MA
- $55,000 - $60,000 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- Ability to sit for extended periods
- Disability insurance
- Health insurance
Quick Apply

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dispatcher jobs near west warwick, ri

Demand Response Scheduler

SouthCoast Transit Management
Fall River, MA

Quick Apply

Job Details

Full-time
$28.17 an hour
11 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Customer communication
Customer service
English
Managing clients in a customer support role
Decision making

Full Job Description

Job Summary

Performs administrative and operational duties in support of Demand Response services, with direct oversight of all scheduled trips. Assists in training call center agents to ensure passengers are scheduled in compliance with ADA regulations and SRTA/SCTM policies. Maintains open communication with the Demand Response Supervisor and Assistant Demand Response Supervisor regarding operational needs and workload demands. Prioritizes tasks effectively and provides backup coverage for open Demand Response shifts as needed.

Major Responsibilities

Maintain and promote the highest levels of customer satisfaction for Demand Response clients.
Ensure compliance with mandatory ADA service requirements and all applicable local, state, and federal regulations.
Adhere to SRTA/SCTM policies and procedures when scheduling and reviewing Demand Response services, including ticket sales, missed trips, no-shows, late cancellations, subscription services, and service violations.
Continuously monitor and review daily schedules using scheduling software, driver manifests, and mapping tools to optimize efficiency, while maintaining effective communication with the Demand Response Supervisor and Assistant Demand Response Supervisor.
Serve as primary coordinator for all subscription add-ons, modifications, renewals, and cancellations, ensuring accuracy and timely processing.
Assist in onboarding and training new hires, and provide retraining for existing staff to ensure performance aligns with SRTA/SCTM standards and goals.
Maintain accurate and up-to-date customer and destination information within scheduling systems.
Identify performance improvement or coaching needs and communicate them to the Demand Response Supervisor and Assistant Demand Response Supervisor.
Provide call center support as needed to ensure service continuity.
Perform general office duties and other related responsibilities as assigned.
High level of decision making
Scheduling trips in real time and communicating needs for additional work with Demand Response Supervisor and Assistant Demand Response Supervisor.
Oversight of daily workload for Demand Response manifests, avoiding violations while building the workload.
Following ADA regulations.

Experience and Skills Required

A minimum requirement of five years customer service experience.
An excellent knowledge of Bristol County geography
Ability to make decisions independently and set priorities.
Ability to use diplomacy and tact in dealing with the customers and coworkers.
Ability to work independently and in a team environment.
Excellent written, verbal and interpersonal communication skills.
Must be fluent in English. Conversational Portuguese/Spanish/Haitian Creole a plus.
Demonstrate regular and consistent attendance and punctuality.

Days off will be Thursday and Friday; weekends are required.

Pay: $28.17 per hour

Benefits:

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

dispatcher jobs in west warwick, ri

Demand Response Scheduler

Delivery Dispatcher

Delivery Dispatcher

Propane Coordinator

Gas Scheduler

Dispatcher

Propane Coordinator

Dispatch Supervisor

Driver Manager Truck Dispatcher

Dispatcher

Transportation Coordinator & Receptionist

Towing Dispatcher

Logistics Coordinator

Coordinator

Security GSOC Dispatch

Security Dispatcher

Corp Transportation Coord

Transportation Program Manager - Providence, RI

Driver Manager

Dispatch Manager

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