Top 13 Call center manager Jobs in Westborough, Ma

Marketing Manager; Home Services Appointment Setting & Lead Conversion
United Home Experts, Inc —Ashland, MA
- $100,000 - $160,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Relocation assistance
- Health insurance
Quick Apply
8d
Manager, Network Operations & UC Services
Boston College —Chestnut Hill, MA
- $127,950 - $159,950 a year
- Full-time
- Computer Science
- 8 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
6d
Call Center Technology Analyst & Workforce Management Specialist - Hybrid/Remote
Fallon Health —Worcester, MA
- $31 an hour
- Full-time
- Hybrid work
- Mid-level
- Supervising experience
- Bachelor's degree
Call Center Manager
Automated Health Systems —Marlborough, MA
- Mid-level
- 3 years
- Bachelor's degree
- Wellness program
- Health insurance
Quick Apply
Call Center Manager
Rodenhiser Home Services Inc —Holliston, MA
- $75,000 - $105,000 a year
- Full-time
- 5 years
- Mid-level
- Residential
- AD&D insurance
- Paid holidays
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Contact Center Supervisor
The Brigham and Women's Hospital, Inc. —Westwood, MA
- $58,136 - $84,656 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Supervising experience
- Opportunities for advancement
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Call Center Supervisor
Renewal by Andersen | Esler Companies —Framingham, MA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- US work authorization
- Communication skills
- Profit sharing
- Paid holidays
Service Manager - Ford Westborough
Asbury —Westborough, MA
- $160,000 - $180,000 a year
- Full-time
- Dealership
- Pass drug screening
- Mid-level
- Paid training
- Paid parental leave
Quick Apply
10d
Customer Contact Center Supervisor
unibank —Whitinsville, MA
- $25 - $32 an hour
- Full-time
- Bilingual
- Sales
- Research
Quick Apply
Manager. Network Operations & UC Services
Boston College —Chestnut Hill, MA
- $127,950 - $159,950 a year
- Full-time
- Computer Science
- 8 years
- University
- Paid holidays
- Health insurance

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Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
$51,740 - $64,594 a year
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Leader, Knowledge, Training and Communications - Sr Mgr, Contact Center
KnitWell Group —Pataskala, OH
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call center manager jobs near westborough, ma

Marketing Manager; Home Services Appointment Setting & Lead Conversion

United Home Experts, Inc -
Ashland, MA

Quick Apply

Job Details

Full-time
$100,000 - $160,000 a year
8 days ago

Benefits

Relocation assistance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
B2C
Lead Conversion
Appointment scheduling

Full Job Description

Do you like to blend the creativity of marketing with the tactical excitement of daily tangible results?
Do you want to leverage your experience converting leads into sales opportunities into a growth path?
Do you want to be a part of leading an organization to the next level?

The UHE Marketing Manager is a hands on role responsible for driving growth in appointments!

This position manages a team of key players and support staff in areas of digital marketing, events, outbound and inbound callers. The Marketing Manager provides the vision and direction to unite efforts across the disparate efforts by stewarding resources and driving alignment of objectives and activity.

This role requires strong day-to-day leadership, sharp attention to numbers, and the ability to keep a fast-moving team focused, motivated, and growing.

If you are someone who is highly motivated by results, building and improving systems, believes leading people can be done with both warmth and accountability, this role is for you.

Responsibilities

Drive a consistently full sales calendar by maximizing lead generation opportunities and best practices in appointment setting, and follow-up performance
Manage, motivate, coach, and develop marketing personnel across disciplines and seniority levels
Own call center performance metrics including speed-to-lead, contact rate, appointment set rate, confirmation rate, demo rate, cancellation rate
Oversee and optimize multiple lead generation channels including: SEO / organic, paid digital, lead aggregators, partnerships/referrals, outbound calling, events/field marketing, and direct mail
Manage the departmental budget, directing the use of funds to maximize set appointments while maintaining efficient CPLI
Maintain high standards for customer experience, professionalism, urgency, and accuracy in every lead interaction Support and grow our successful word of mouth and organic lead generation efforts
Ensure consistent and reliable internal branding
Exercise autonomy to test, optimize, and improve processes and strategies quickly in pursuit of better performance
Integrate technology and innovative ideas in the pursuit of efficiency and lead volume

Skills

Strong understanding of B2C lead conversion, preferably in home improvement, home services, remodeling, construction, HVAC, solar, or another in-home appointment setting environment
Experience in high-volume, direct-to-consumer, appointment setting, inside sales, call center, lead management, or customer acquisition environments
Proven ability to lead a team using measurable goals, coaching, accountability, and performance management
Comfortable managing both strategy and execution
Strong ability to read metrics, identify performance gaps, and turn data into action
Ability to coach call quality and raise the standard of customer interaction
Strong bias for action and continuous improvement
Ability to hold people accountable while maintaining positive team relationships
Excellent communication skills with the ability to work closely across marketing, sales, and operations
Past P&L responsibilities are a plus
Persistent positive attitude

About United Home Experts

Family owned and operated since 1998, United Home Experts serves families of New England by providing high quality, low maintenance, beautiful solutions to their exterior home improvement needs. We leverage a consultative and respectful sales approach, communicative and thorough project management supported by a strong office team, innovative tools, processes and a resolute commitment to a culture of performance and care centered by our core values.

Tell the truth and keep your word
Be positive, energetic & fun
Creatively find solutions
Know your stuff (always learning and improving)
Act with urgency to meet customer needs

Compensation & Benefits

Base salary: $100,000 – $110,000
Performance-based bonus: $20,000 – $50,000+ based on lead conversion, appointment setting, team performance, and company results
Opportunity to participate in the company's leadership team
Full benefits package including health insurances and 401k with company match and no vesting period
Annual company awards trip with qualifying performance (spouse/significant other invited!)

Work Environment:

Full-time, in-office role
Modern, comfortable office space with amenities
Standard business hours with responsibility to support callers who work outside standard hours

Pay: $100,000.00 - $160,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Relocation assistance
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center manager jobs in westborough, ma

Marketing Manager; Home Services Appointment Setting & Lead Conversion

Manager, Network Operations & UC Services

Call Center Technology Analyst & Workforce Management Specialist - Hybrid/Remote

Call Center Manager

Call Center Manager

Contact Center Supervisor

Call Center Supervisor

Service Manager - Ford Westborough

Customer Contact Center Supervisor

Manager. Network Operations & UC Services

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