Top 108 Customer care coordinator Jobs in Westborough, Ma

Summit Eldercare Service Coordinator
Fallon Health —Worcester, MA
- Full-time
- Basic math
- Mid-level
- Office
Customer Care Coordinator
Pulte Homes of New England LLC —Westborough, MA
- $32 - $36 an hour
- Overtime
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Patient Care Coordinator
Vision Care Specialists —Southborough, MA
- $21.01 - $28.00 an hour
- Computer literacy
- High school diploma or GED
- Organizational skills
- Health savings account
- Paid holidays
Quick Apply
Patient Care Coordinator
Optum —Worcester, MA
- $18 - $32 an hour
- 8 hour shift
- Hybrid work
- 18 years or older
- Microsoft Outlook
- Pass drug screening
Associate Patient Care Coordinator
Optum —Worcester, MA
- $16 - $29 an hour
- Urgently hiring
- Hybrid work
- Computer literacy
- Pass drug screening
- Office
- AD&D insurance
- Employee stock purchase plan
Front Desk Coordinator
BIGH Management LLC —Shrewsbury, MA
- $22 - $24 an hour
- Full-time
- Spanish
- BLS Certification
- HIPAA
- Health savings account
- Paid holidays
Patient Experience Coordinator (Medical Receptionist)
Skin Dermatology —Shrewsbury, MA
- $20 - $26 an hour
- Full-time
- Inventory management
- HIPAA
- Computer skills
- Paid jury duty
- Paid holidays
Quick Apply
Receptionist / Office Coordinator-Grove St., Worcester, MA - Great Schedule, Great Pay & benefits!
Fallon Health —Worcester, MA
- $21 - $23 an hour
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
10d
Patient Care Coordinator (Experience Preferred)
Achieve Physical Therapy —Acton, MA
- From $20 an hour
- Full-time
- Sales
- Mid-level
- Administrative experience
- Loan repayment program
- Health insurance
Quick Apply
Senior Patient Coordinator
NAPA Center —Waltham, MA
- Full-time
- 7 years
- Microsoft Outlook
- Computer literacy
Quick Apply
Scheduling Coordinator - Home Care Agency (English/Haitian Creole Speaking required)
Multicultural Home Care —Brighton, MA
- $20 - $24 an hour
- Monday to Friday
- Customer service
- English
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
2d
Patient Experience & Sales Coordinator - Joint Chiropractic
The Joint Chiropractic —East Walpole, MA
- $18 - $22 an hour
- Part-time
- Sales
- Social media management
- Customer service
- Paid training
- Employee discount
Quick Apply
Medical Referral Coordinator
Franklin Professional Associates, Inc. —Leominster, MA
- $19 - $20 an hour
- Full-time
- Medical office experience
- Office
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
Clinic Coordinator - Mon-Fri 8:30am-5pm
Dana-Farber Cancer Institute —Chestnut Hill, MA
- $45,500 - $54,400 a year
- Monday to Friday
- Microsoft Outlook
- HIPAA
- High school diploma or GED
4d
Front Desk Receptionist/Patient Care Coordinator
Healing Hands Chiropractic,LLC —Worcester, MA
- $16 - $18 an hour
- Part-time
- Microsoft Word
- Computer literacy
- In-person
Quick Apply
12d
Unit Coordinator, Emergency Room, 32 Hour, Evenings 1-9P
UMass Memorial Health —Marlborough, MA
- $18.76 - $29.96 an hour
- 12 hour shift
- Inventory management
- Computer literacy
- Administrative experience
Front Desk Specialist-WHCH
Family Health Center —Worcester, MA
- $20.19 - $23.55 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Patient Care Coordinator Per Diem
Optum —Framingham, MA
- $18 - $32 an hour
- Full-time
- Pass drug screening
- Mid-level
- High school diploma or GED
Specialty Navigator
Optum —Worcester, MA
- $18 - $32 an hour
- Full-time
- Writing skills
- Pass drug screening
- English
6d
Front Desk & Administrative Coordinator
Great Wave Acupuncture & Wellness —Westford, MA
- $22 - $30 an hour
- Part-time
- HIPAA
- In-person
- Communication skills
- On-the-job training
- Employee discount
Quick Apply

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Summit Eldercare Service Coordinator

Fallon Health -
Worcester, MA

Apply Now

Job Details

Full-time

Qualifications

Computer operation
Basic math
Employee relationship building
Productivity software
Stakeholder relationship building
Client interaction via phone calls

Full Job Description

Overview:

About us:

Fallon Health is a company that cares. We prioritize our members-always-making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, we deliver equitable, high-quality coordinated care and are continually rated among the nation’s top health plans for member experience, service, and clinical quality.

Fallon Health’s Summit ElderCare® is a Program of All-Inclusive Care for the Elderly–PACE for short. PACE, an alternative to nursing home care, is a program that helps people 55 and older continue living safely at home. At Fallon Health, we believe our individual differences, life experiences, knowledge, self-expression and unique capabilities allow us to better serve our members. We embrace and encourage differences in age, race, ethnicity, gender identity and expression, physical and mental ability, sexual orientation, socio-economic status and other characteristics that make people unique.

Today, guided by our mission of improving health and inspiring hope, we strive to be the leading provider of government-sponsored health insurance programs—including Medicare, Medicaid, and PACE— in the region.

Brief summary of purpose

Provides coordination, scheduling and problem resolution for all approved home care services for SE participants. Documents all actions in a timely manner in an electronic medical record (EMR). Supports other program administration needs as assigned.

Responsibilities:

Primary Job Responsibilities

Coordinates and schedules home care services to implement the plan of care established by the interdisciplinary team (IDT).
Works collaboratively with Home Care nurses and other staff, vendors, participants and families to support SE’s mission, promote high quality care and service as well as positive internal and external customer relations.
Communicates with homecare agencies and other vendors to coordinate services including initial orders, changes, cancellations and resumption of services.
Demonstrates professionalism and acts as an ambassador for Fallon Health and Summit ElderCare at all times
Emails or faxes open case needs to homecare agencies as required.
Effectively utilizes established systems and procedures to identify problem cases and alert management of need for additional interventions.
Follows up on all non-assigned cases as required until services are secured.
Documents all vendor authorizations and service coordination efforts in the EMR and other identified systems as assigned.
Documents all participant related telephone calls in the EMR.
Faciliates timely delivery of service authorizations to vendors.
Maintains a positive working relationship with peers, vendors and other staff.
Maintains an accurate record of participants’ home care services in a designated format.
Utilizes established systems to track data as assigned. Prepares reports as requested.
Conducts periodic audits of claims paid to ensure services were authorized by the IDT and facilitates resolution of identified issues.
Performs photocopying, faxing and other clerical duties as required.
Performs other duties as assigned by Operations Manager and other leadership staff.

Qualifications:

Qualification requirements

Education

High School diploma or equivalent preferred, or substantial work experience.

License/Certification

n/a

Experience

Past home care coordination experience highly desirable. Previous customer service experience preferred.
Excellent telephone and customer service skills
Relationship building skills
Strong organizational skills
Strong work ethic
Strong basic computer and office skills specifically with Microsoft Office
Ability to plan work and meet required deadlines
Ability to work in a fast-paced environment
Basic math skills
Ability to learn insurance terminology related to authorizations, claims and payments
Ability to perform multiple tasks efficiently and accurately, to proactively identify problems and resolve issues with minimal supervision.

Pay Range Disclosure:

In accordance with the Massachusetts Wage Transparency Act, the pay for this position is budgeted for $23.20 per hour which reflects what we reasonably and in good faith expect to pay at the time of posting. Final compensation will depend on the candidate’s experience, skills, and fit with the role’s responsibilities.

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#P02

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Refine Your Search

customer care coordinator jobs in westborough, ma

Summit Eldercare Service Coordinator

Customer Care Coordinator

Patient Care Coordinator

Patient Care Coordinator

Associate Patient Care Coordinator

Front Desk Coordinator

Patient Experience Coordinator (Medical Receptionist)

Receptionist / Office Coordinator-Grove St., Worcester, MA - Great Schedule, Great Pay & benefits!

Patient Care Coordinator (Experience Preferred)

Senior Patient Coordinator

Scheduling Coordinator - Home Care Agency (English/Haitian Creole Speaking required)

Patient Experience & Sales Coordinator - Joint Chiropractic

Medical Referral Coordinator

Clinic Coordinator - Mon-Fri 8:30am-5pm

Front Desk Receptionist/Patient Care Coordinator

Unit Coordinator, Emergency Room, 32 Hour, Evenings 1-9P

Front Desk Specialist-WHCH

Patient Care Coordinator Per Diem

Specialty Navigator

Front Desk & Administrative Coordinator

I want to receive the latest job alert for customer care coordinator in westborough, ma

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