Top 14 Helpdesk manager Jobs in Westborough, Ma

Internal IT Lead
Harbor IT —Framingham, MA
- $90,000 - $115,000 a year
- Full-time
- 5 years
- Windows
- Mentoring
Quick Apply
IT Helpdesk Supervisor
HealthDrive —Framingham, MA
- $54,000 - $80,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Profit sharing
- Health insurance
12h
IT Manager
BEHAVIORAL HEALTH NETWORK INC —Worcester, MA
- $70,698 - $85,368 a year
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health insurance
- Dental insurance
4d
Desktop Support Specialist
The CCS Companies —Norwood, MA
- $24 - $29 an hour
- Full-time
- Mid-level
- Associate's degree
Quick Apply
14d
CRM Support Specialist
The University of Massachusetts Foundation Inc —Newton, MA
- $115,000 - $130,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- 4 years
Quick Apply
12d
IT Specialist
KARL STORZ —Auburn, MA
- $23.70 - $30.19 an hour
- Email
- Office
- Mentoring
- Communication skills
- Wellness program
- Health savings account
Senior Manager, End User Service IT
Wave Life Sciences —Lexington, MA
- $139,000 - $187,000 a year
- Full-time
- Office
- Windows
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
IT Lead Support Tech - Brookline
Bournewood Health Systems —Brookline, MA
- $70,000 - $95,000 a year
- Full-time
- 5 years
- Team management
- Travel
Help Desk Support Agent
MassCA —Walpole, MA
- Extended hours
- Bilingual
- School experience
- Google Workspace
14d
Junior Business Technology & Automation Specialist
OLYMPIA MOVING AND STORAGE —Watertown, MA
- $45,000 - $60,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- Communication skills
- Health insurance
- Dental insurance
12d
IT Support Specialist
Ovation Workplace Services Inc —Waltham, MA
- $45,000 - $62,400 a year
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
Quick Apply
Senior IT Manager
The Paper Store —Acton, MA
- $125,000 - $140,000 a year
- On call
- 7 years
- Azure
- Computer Science
Quick Apply
Accountant Manager
E Logic —Wellesley, MA
- From $65,000 a year
- Contract
- Remote
- PMP
- 5 years
- Salesforce
Quick Apply

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HelpDesk Administrator
Edward M. Kennedy Community Health Center, Inc. —Framingham, MA
Identify, research and resolve technical problems, respond to telephone and email inquiries and personnel requests for technical support.
$20 - $23 an hour
Quick Apply
IT Helpdesk Supervisor
HealthDrive —Framingham, MA
Ability to communicate clearly with technical and non-technical users, including providers, field staff, operations leaders, and corporate employees.
$54,000 - $80,000 a year
12h

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
13d
Manager of Technology
Yardmaster, Inc. —Blacklick, OH
Maintain IT asset records, license tracking, and participate in budgeting. A degree or formal studies in Information Technology, Computer Science, or a related…
$75,000 - $85,000 a year
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Internal IT Lead

Harbor IT
Framingham, MA

Quick Apply

Job Details

Full-time
$90,000 - $115,000 a year

Qualifications

Endpoint Security
ConnectWise
Wireless networking
Team leadership
Technical documentation
Incident management software
Windows
Cisco routers/switches implementation
Network switching
Azure AD
Customer support ticket management
Mentoring
Network security appliance implementation
Network routing
Antivirus software support
Delegation
Active Directory management
Ticketing system technical support

Full Job Description

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.

Position Overview: We are seeking a hands-on, experienced Internal IT Lead to build, guide, and support our internal IT function. This is a player/coach role where you'll not only lead and mentor the team but also directly handle tickets, resolve issues, and ensure seamless technology operations across the organization. As the first leadership hire for the IT department, you’ll be instrumental in shaping the team, refining processes, and setting the standard for service delivery and technical excellence.

Pay Range: 90K-115K

Location: Ideally in Denver, CO or Framingham, MA

This is a remote role located in Denver or Framingham some onsite work will occasionally be necessary

Key Responsibilities

Team Leadership & Development
- Lead, mentor, and develop a growing internal IT support team.
- Establish operational structure, workflows, and best practices for Internal IT service delivery.
- Plan and prioritize team activities, assign tasks, and allocate resources effectively to meet operational objectives and SLAs.
- Foster a collaborative and accountable team culture focused on reliability, responsiveness, and user satisfaction.
Hands-On Support & Incident Management
- Work tickets directly in ConnectWise (PSA) and ensure timely resolution of issues.
- Escalate issues when appropriate and drive follow-through to resolution.
- Serve as the technical escalation point for complex system-level issues.
System Administration
- Maintain, configure, and troubleshoot infrastructure including:
- - Microsoft 365 ecosystem
  - Fortinet firewalls
  - Sentinel One Endpoint Protection
  - Azure virtual infrastructure including Windows Server
  - PSA, RMM, CMDB, PIM/PAM infrastructure and other internal tools
  - API Integration between tools
  - Monitor performance and uptime, ensuring availability and security of all IT systems.
Process & Documentation
- Create and maintain internal IT documentation, including SOPs, configurations, and escalation procedures.
- Evaluate and recommend improvements to IT workflows, policies, and tools.
- Lead regular health checks and preventive maintenance activities to identify and address potential issues before they escalate into problems.
Strategic Contributions
- Partner with leadership to align IT with business goals.
- Assess resource needs and help plan future team growth.
- Participate in vendor evaluations and technology roadmap discussions.

Qualifications

5+ years of hands-on IT experience, including at least 1–2 years in a leadership or mentoring capacity.
Proven experience working as a System Administrator or similar technical role.
Strong technical knowledge of:
- Windows Server, Active Directory, Microsoft 365, Azure AD
- Cisco networking (routing, switching, wireless)
- Fortinet firewalls
- Sophos endpoint protection
- ConnectWise (RMM and ticketing)
Ability to thrive in a fast-paced environment and adapt to shifting priorities.
Excellent troubleshooting, documentation, and communication skills.
A proactive, hands-on mindset with a strong sense of ownership and accountability.

Preferred (but not required)

Experience standing up or rebuilding internal IT teams or support structures.
Certifications such as Microsoft, Cisco (CCNA), Fortinet NSE, or Sophos certifications.
Exposure to ITIL practices or formal service desk operations.

Quick Apply

Refine Your Search

helpdesk manager jobs in westborough, ma

Internal IT Lead

IT Helpdesk Supervisor

IT Manager

Desktop Support Specialist

CRM Support Specialist

IT Specialist

Senior Manager, End User Service IT

IT Lead Support Tech - Brookline

Help Desk Support Agent

Junior Business Technology & Automation Specialist

IT Support Specialist

Senior IT Manager

Accountant Manager

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