Top 261 Operations associate Jobs in Westborough, Ma

Quality Assurance Associate - Day & Employment
Charles River Center —Needham, MA
- $31.25 an hour
- Full-time
- English
- Mid-level
- 3 years
6d
Warehouse & Logistics Associate
NewWin Company —Holliston, MA
- $18 - $20 an hour
- Full-time
- Forklift
- Ability to lift 50 pounds
- Travel
- Paid holidays
- Health insurance
Quick Apply
$500 Sign-on Bonus Warehouse Associate Seasonal
Potpourri Group Inc —Littleton, MA
- $17 an hour
- Temporary
- Inventory management
- In-person
- Entry level
- Health insurance
Quick Apply
5d
Facilities Maintenance Associate
Temple Emunah —Lexington, MA
- $26 - $33 an hour
- Part-time
- Background check
- Ability to climb stairs
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
4d
Warehouse Associate - Second Shift
TriMark USA —Bellingham, MA
- $18 - $19 an hour
- Email
- Background check
- Customer service
- Military
- Health insurance
- Dental insurance
Quick Apply
11d
Warehouse Associate - Second Shift
TriMark USA —Worcester, MA
- $18 - $19 an hour
- Email
- Background check
- Customer service
- Military
- Health insurance
- Dental insurance
Quick Apply
11d
Warehouse Associate
TriMark USA —Bellingham, MA
- $18 an hour
- Email
- Background check
- Customer service
- Military
- Health insurance
- Dental insurance
Quick Apply
11d
Administrative Support Team Associate, Solomon Pond - Part Time
Macy’s —Marlborough, MA
- $17.00 - $22.59 an hour
- Part-time
- English
- Office
- 1 year
- Store discount
- Paid holidays
Warehouse Associate/Office Services Coordinator
UG2 LLC —Bedford, MA
- $20 - $24 an hour
- Microsoft Word
- Oracle
- Heavy lifting
Quick Apply
Business Operations Associate - Full Time
CarMax —Westborough, MA
- $17.40 - $36.90 an hour
- 8 hour shift
- Dealership
- Mentoring
- Organizational skills
- Paid jury duty
- Paid holidays
Mental Health Associate, PTRC, 20 Hours, Nights
UMass Memorial Health —Worcester, MA
- $20.60 - $28.59 an hour
- 8 hour shift
- Hospital
- Inpatient
- English
8d
Mental Health Associate, PTRC, 32 Hours, Nights
UMass Memorial Health —Worcester, MA
- $20.60 - $28.59 an hour
- 8 hour shift
- Inpatient
- English
- Outpatient experience
Associate Director, Companions Program Operations
Boston College —Chestnut Hill, MA
- $74,450 - $93,050 a year
- Weekends as needed
- Office
- University
- Bachelor's degree
- Paid holidays
- Health insurance
16h
Research Associate, Analytical Technical Operations
Moderna, Inc. —Norwood, MA
- $63,200 - $100,900 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- Entry level
- Paid time off
- Adoption assistance
Mental Health Associate, Emergency Mental Health, 24 Hours, Evenings
UMass Memorial Health —Worcester, MA
- $20.60 - $28.59 an hour
- 8 hour shift
- Inpatient
- English
- Mid-level
Warehouse Associate
Mondelēz International —Slatersville, RI
- $28.55 an hour
- Full-time
- Forklift
- Warehouse
- Entry level
- Paid time off
- Retirement plan
Manufacturing Associate II, Process Development, Pilot Scale Operations
Moderna, Inc. —Norwood, MA
- $63,200 - $100,900 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Paid time off
- Adoption assistance
Business Operations Associate
Biocytogen —Waltham, MA
- $58,000 - $62,000 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
Sr. Manufacturing Associate I, Label & Packaging
Moderna, Inc. —Norwood, MA
- $74,000 - $118,400 a year
- Overtime
- Mid-level
- High school diploma or GED
- Continuous improvement
- Paid time off
- Adoption assistance
Operations Associate & Receptionist
Visterra —Waltham, MA
- $30 - $36 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
Quick Apply

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Quality Assurance Associate - Day & Employment

Charles River Center -
Needham, MA

Apply Now

Job Details

Full-time
$31.25 an hour
6 days ago

Qualifications

Data collection

Full Job Description

Classification: Full-Time/Non-Exempt

Department: Administration

Reports to: Director of Quality Assurance

Position Summary

The Quality Assurance Associate – CBDS & Employment Services supports the Director of Quality Assurance in ensuring compliance, quality, and continuous improvement across Community-Based Day Supports (CBDS), Supported Employment, and other day and employment services.

This position focuses on certification readiness, person-centered service delivery, and compliance with Department of Developmental Services (DDS) regulations while partnering with program leadership to improve quality outcomes.

Essential Responsibilities

1. Compliance & Certification Auditing

Conduct routine audits of CBDS and employment programs to assess compliance with:
- DDS certification standards and indicators
- Service documentation requirements, including:
  - ISP implementation
  - Data collection
  - Attendance records
  - Billing alignment
- Agency policies and procedures
Review documentation for accuracy, completeness, and consistency.
Identify compliance deficiencies and support the development of corrective action plans.
Track corrective actions and verify completion.

2. Quality Improvement & Outcomes Monitoring

Analyze audit findings, program performance, and individual outcomes, including:
- Community participation
- Employment goals
- Skill development
Identify trends and opportunities for improvement.
Support the development and implementation of quality improvement initiatives.
Monitor progress toward key performance indicators (KPIs) and certification standards.

3. Service Delivery & Person-Centered Review

Review services to ensure alignment with:

Individual Support Plans (ISPs)
Person-centered goals and outcomes
Meaningful day and employment expectations

Additional responsibilities include:

Evaluating documentation of progress toward goals.
Reviewing evidence of community integration.
Identifying gaps between planned services and actual service delivery.

4. Incident Review & Risk Monitoring

Review incident reports related to Day and Employment Services.
Ensure incidents are:
- Documented accurately
- Addressed promptly
- Compliant with DDS requirements
Identify trends involving:
- Attendance concerns
- Safety issues
- Community-based risks
Support follow-up activities and risk mitigation efforts.

5. Certification & Survey Readiness

Prepare programs for DDS certification reviews.
Conduct mock certification audits and readiness assessments.
Provide guidance regarding:
- Documentation expectations
- Certification indicators
Assist with gathering documentation and responding to survey findings.

6. Training & Technical Assistance

Provide training and coaching to CBDS and employment staff on:

Documentation requirements
Data collection standards
Person-centered service delivery
DDS certification requirements

Additional responsibilities include:

Identifying training needs in collaboration with Quality Assurance leadership and operations.
Supporting continuous staff development.

7. Collaboration & Communication

Partner with Program Directors, Assistant Directors, and employment staff to resolve compliance concerns.
Participate in:
- Program meetings
- Quality Assurance reviews
- Interdisciplinary team meetings, as needed
Communicate audit findings, trends, and recommendations clearly to leadership.

Preferred Education

Bachelor's degree in Human Services or a related field.

Experience

3-5 years of experience in CBDS, day habilitation, or employment services within DDS-funded programs.

Knowledge

DDS certification standards for CBDS and Employment Services
Individual Support Plan (ISP) development and implementation
Data collection and outcome measurement

Skills

Strong analytical and problem-solving abilities
Excellent organizational skills
Effective written and verbal communication

Core Competencies

Attention to detail and audit accuracy
Data analysis and trend identification
Knowledge of person-centered and outcome-based services
Ability to manage multiple priorities and audits simultaneously
Strong collaboration and relationship-building skills
Professional communication and presentation skills

Performance Expectations

Success in this role is demonstrated by:

Timely completion of audits and certification readiness activities
Measurable improvements in compliance and service quality
Effective collaboration with program leadership
Ongoing certification readiness across all CBDS and employment programs
Meaningful contributions to continuous quality improvement initiatives

Language & Communication Skills

Fluent in English, with the ability to read, analyze, and interpret reports, clinical data, policies, and other professional documentation.
Strong ability to write professional reports, progress notes, correspondence, and other clinical documentation.
Capacity to effectively communicate with individuals using various communication methods.

Physical Demands

Ability to stand, walk, sit, stoop, kneel, crouch, and crawl as required.
Frequent lifting of up to 25 pounds and occasional lifting of up to 100 pounds to assist with personal care activities and crisis interventions.
Adequate vision, including close, distance, and peripheral vision, necessary for monitoring, observation, and maintaining safety.
Ability to travel between program locations and participate in on-site meetings, trainings, and emergency response activities as needed.

Reasoning Ability

Ability to follow detailed written and oral instructions.
Ability to exercise sound clinical judgment in complex situations.
Ability to analyze information, identify solutions, and implement appropriate interventions while maintaining compliance with regulatory and organizational standards.
Ability to balance multiple priorities and make timely decisions in a fast-paced environment.

Apply Now

Refine Your Search

operations associate jobs in westborough, ma

Quality Assurance Associate - Day & Employment

Warehouse & Logistics Associate

$500 Sign-on Bonus Warehouse Associate Seasonal

Facilities Maintenance Associate

Warehouse Associate - Second Shift

Warehouse Associate - Second Shift

Warehouse Associate

Administrative Support Team Associate, Solomon Pond - Part Time

Warehouse Associate/Office Services Coordinator

Business Operations Associate - Full Time

Mental Health Associate, PTRC, 20 Hours, Nights

Mental Health Associate, PTRC, 32 Hours, Nights

Associate Director, Companions Program Operations

Research Associate, Analytical Technical Operations

Mental Health Associate, Emergency Mental Health, 24 Hours, Evenings

Warehouse Associate

Manufacturing Associate II, Process Development, Pilot Scale Operations

Business Operations Associate

Sr. Manufacturing Associate I, Label & Packaging

Operations Associate & Receptionist

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