This position is based in Waltham, MA.
Benchmark has been a trailblazer in senior living for nearly 30 years, operating 70 communities with 7,400 associates across the Northeast. With $3 billion in assets under management and $700 million in annual revenue, the company is experiencing historic growth, expanding its footprint from Boston to Washington DC. Benchmark offers independent living, assisted living, memory care, and continuing care retirement communities, positioning itself as a leader within this growing real estate sector. Senior housing has consistently ranked among the top three real estate sectors for long-term investment returns, and with the Baby Boomer 80+ population projected to grow over 5% annually through 2030, demand is surging.
Benchmark’s success is deeply rooted in its people. The company’s purpose – Transforming Lives Through Human Connection – is lived daily by associates who embody its core values: Called to Care, Better Together, and Be the Benchmark. Recognized as a Top Place to Work by The Boston Globe for 18 consecutive years and certified as a Great Place to Work for eight years, Benchmark fosters a culture of inclusion, growth, and recognition. It supports employees through initiatives like an associate grant program called One Company Fund, Benchmark University, an Inclusion Advisory Council, and a Cultural Ambassadors program. With over 500 associates boasting 15-plus years of tenure, and an annual gala celebrating excellence, Benchmark continues to be a destination for meaningful careers and compassionate care – setting the standard in senior living.
The HRIS Systems Analyst reports directly to the IT Applications Manager. This entry-level position supports the day-to-day troubleshooting, administration and maintenance of the organization's HRIS platforms, including Dayforce and UKG Dimensions. The Junior Systems Analyst works closely with IT, Human Resources, and Payroll stakeholders to ensure system accuracy, resolve user issues, and support ongoing reporting needs. This role is an excellent opportunity for a motivated individual looking to build a career in HRIS systems administration, with the opportunity to grow into more advanced application support responsibilities over time.
Duties and Responsibilities
The essential duties and responsibilities include, but are not limited to, the items listed below. Other duties may be assigned as necessary.
Internal Customer Support
- Serve as a first point of contact for HRIS-related support tickets, providing timely and professional assistance to end users.
- Troubleshoot and resolve routine system issues, escalating more complex problems to the Lead IT Architect or the IT Applications Manager as needed.
- Communicate clearly and proactively with users so they feel confident their issue is understood and being actively addressed.
- Assist in the creation of end user documentation, job aids, and training materials.
- Support onboarding and training for new system users as needed.
System Administration
- Assist with day-to-day maintenance and administration of Dayforce and UKG Dimensions, ensuring data accuracy and system availability.
- Perform routine system audits to identify and correct data discrepancies.
- Support user access management, including setup, updates, and deactivation of user accounts and security roles.
- Assist the Lead IT Architect with configuration requests as needed.
- Monitor scheduled jobs, imports, and exports to ensure successful completion and troubleshoot failures as needed.
- Support testing efforts for system updates, patches, and new releases as needed.
Reporting & Data
- Assist with the maintenance of standard and ad hoc reports within Dayforce and UKG Dimensions.
- Support data validation efforts to ensure accuracy across HRIS platforms and integrations with downstream systems.
- Help identify opportunities for process improvement and increased efficiency within HRIS workflows.
Qualifications & Requirements
Education
Bachelor's degree in Information Technology, Human Resources, Business, or a related field preferred; equivalent work experience will be considered in lieu of a degree.
Professional Aptitude
- 0–2 years of experience in HRIS, IT support, or a related administrative role.
- Prior exposure to Dayforce, UKG Dimensions, or similar HRIS/HCM platforms is a plus, but not required.
- Strong attention to detail and commitment to data accuracy.
- Eagerness to learn new systems and grow technical skill set over time.
- Ability to follow established procedures while identifying opportunities to ask questions and improve processes.
Technical
- Proficiency in Microsoft Office, particularly Excel.
- Basic understanding of relational databases and data structures a plus.
- Familiarity with ticketing systems (e.g., SysAid) preferred.
Competencies
- Excellent verbal and written communication skills, with the ability to explain technical topics in a clear, approachable way.
- A customer-service mindset, communicating with warmth and clarity so users feel confident and supported throughout the resolution process.
- Strong organizational skills and ability to manage multiple support requests at once.
- A collaborative, team-oriented approach with a willingness to ask questions and seek guidance.
- Reliable, dependable, and accountable for following through on assigned tasks.
As a Home Office associate at Benchmark, you will have immediate access to a variety of benefits including, but not limited to, the following:
- 10 paid holidays plus 1 floating holiday
- Vacation and Health & Wellness Paid Time Off
- Tuition Reimbursement Program
- Physical & Mental Health Wellness Programs
- Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield
- 401K Retirement Plan with Company Match
- Long Term Care Insurance
- Company-provided Life Insurance & Long-Term Disability
Benchmark Senior Living is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.
We embrace and encourage our associates’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our associates unique.
