Top 207 Customer service representative Jobs in Westbrook, Me

Director, Customer Experience Transformation
Unum Group —Portland, ME
- $109,100 - $224,000 a year
- Full-time
- Bachelor of Science
- 8 years
- SQL
- Loan repayment program
- Disability insurance
14h
Customer Service - Obituaries & Legal Notices
Maine Trust For Local News —South Portland, ME
- $38,000 - $40,000 a year
- Full-time
- High school diploma or GED
- Organizational skills
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply
8d
Phone (Inbound) Customer Service ($24.64/hr)
Rock Coast Personnel —Portland, ME
- From $24.64 an hour
- 8 hour shift
- Typing
- In-person
- Entry level
- Paid time off
Quick Apply
Customer Service Representative
Loan Max Title Loans —Portland, ME
- $18 - $19 an hour
- Full-time
- Office
- High school diploma or GED
- In-person
- Paid training
- Paid holidays
Quick Apply
6d
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Apple —South Portland, ME
- $22.00 - $28.88 an hour
- Weekends as needed
- Entry level
- Employee stock purchase plan
- Health insurance
Customer Success Representative
Reliable Respiratory —South Portland, ME
- $30 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
1d
Client Success Representative (Remote)
Demand.com —Portland, ME
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Admin Customer Care Representative
Ahold Delhaize USA —Scarborough, ME
- $19.00 - $32.77 an hour
- Full-time
- Writing skills
- Merchandising
- Office
6d
Client Service Associate
Morgan Stanley —Portland, ME
- $16.00 - $43.27 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Patient Service Specialist- Access Center
MaineHealth —Westbrook, ME
- $20.27 - $24.36 an hour
- Email
- High school diploma or GED
- Entry level
- Under 1 year
- Paid parental leave
- Parental leave
9d
Customer Service Representative - CSR
LaPlante Electric Inc. —Scarborough, ME
- $22 - $24 an hour
- Full-time
- Office
- In-person
- 2 years
- Paid training
- Paid holidays
Quick Apply
Call Center- Customer Service Representative (Remote)
Automated Health Systems —Portland, ME
- Monday to Friday
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- Health insurance
Quick Apply
Part Time Customer Service Representative/Call Center Rep (Remote)
Automated Health Systems —Portland, ME
- $17 an hour
- Part-time
- Remote
- Bilingual
- Mid-level
- Office
- Wellness program
- Opportunities for advancement
Quick Apply
7d
Customer Service Representative
Maine Radio —Scarborough, ME
- $20 - $25 an hour
- Full-time
- Computer literacy
- Office
- Administrative experience
Quick Apply
Customer Service Gate Agent (Full-Time)
Piedmont Airlines, Inc. —Portland, ME
- $18.39 an hour
- Weekends as needed
- 18 years or older
- Experience working with individuals with disabilities
- Customer service
- Paid training
- Paid holidays
Quick Apply
8d
Seasonal Customer Service Representative - 2026 (Eastern Region)
Minted —Portland, ME
- $17.62 - $19.19 an hour
- Weekends as needed
- Remote
- Residential
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
3d
Customer Service Gate Agent (Part-Time)
Piedmont Airlines, Inc. —Portland, ME
- $18.39 an hour
- Part-time
- 18 years or older
- Experience working with individuals with disabilities
- Customer service
- Paid training
- Paid holidays
Quick Apply
9d
Customer Service Representative
QUIPT HOME MEDICAL INC —Portland, ME
- Microsoft Excel
- High school diploma or GED
- Typing
- Paid holidays
- Disability insurance
Quick Apply
10d
CSC Representative I
Maine Community Bank —Westbrook, ME
- Full-time
- Office
- Microsoft Office
- Organizational skills
BDC Representative - Automotive - Service
Weirs GMC —Arundel, ME
- $20 - $24 an hour
- Full-time
- Background check
- Clean driving record
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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Director, Customer Experience Transformation

Unum Group -
Portland, ME

Apply Now

Job Details

Full-time
$109,100 - $224,000 a year
14 hours ago

Benefits

Loan repayment program
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Technology advisory
Data-driven problem-solving
Stakeholder relationship building
Stakeholder management

Full Job Description

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans .

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

This role serves as a strategic connector between the Enterprise CX Center of Excellence (CoE) and Value Stream teams, ensuring customer experience is embedded into business decision-making, prioritization, and delivery. Acting as the primary liaison to embedded CX resources, the incumbent provides leadership, governance, and enterprise-wide perspective to help Value Streams deliver measurable customer and business outcomes.
Partnering closely with key stakeholders across Value Stream and Operations, this individual influences strategy through customer insights, experience analytics, and CX best practices. They champion the Voice of the Customer, drive adoption of CX capabilities, and ensure consistency in how customer experience is measured, managed, and improved across the enterprise.
As a trusted advisor to senior leaders, the role identifies opportunities to improve customer outcomes, strengthen Value Stream performance, and accelerate transformation efforts through data-driven recommendations, capability enablement, and cross-functional alignment. Success requires exceptional influencing, consulting, and relationship management skills, coupled with strong experience in analytics, transformation, and experience management.
The incumbent shares accountability for advancing a customer-centric culture, scaling CX capabilities, and delivering sustainable business impact through the Value Stream operating model.

Principal Duties and Responsibilities

Implement CX measurement system for priority initiatives across the enterprise
- Facilitate and maintain the framework of key customer touchpoints throughout the lifecycle to collect voice of customer feedback across multiple channels
- Design and maintain CX measurement and reporting standards across the enterprise; apply survey design best practices
- Measure progress against annual improvement goals for the enterprise
Achieve CSAT Goals through analysis, reporting and delivering actionable insights
- Drive cross-functional analysis across the organization to elevate understanding, illustrate opportunities and help the organization improve Customer Experience consistently and cohesively. Play a key leadership role in technology and process assessment of key customer touchpoints
- Apply advanced quantitative and qualitative analytics to identify key drivers to achieve CX goals, leveraging analytic tools such as SPSS, SAS, R, SQL/Teradata, and Qualtrics
- Measure results to determine if efforts are driving desired outcomes consistent with CX goals, and support the evolution of the business model to drive optimal experiences. Constantly operate with a customer centric mindset, identify and analyze the most important components of customer engagement that can help drive business solutions and improve customer experience.
- Drive outcomes that will improve customer experience and operational readiness for digital solutions. Assure senior leadership and stakeholders understand customer expectations and insights, and promotes the use of data to support decisions affecting the customer
Create a CX-obsessed culture
- Communicate the CX strategy across the organization, ensures understanding, and gains buy-in
- Facilitate problem solving with operational and digital transformation leaders, participating as a continuous improvement and CX SME
- Embed with operational leaders and conduct targeted coaching to drive importance of CX
Perform other related duties as assigned.

Job Specifications

BA/BS or MBA preferred, or equivalent relevant experience.
8+ years of experience delivering value to customers through research, problem solving, analytics, and/or digital assets, or equivalent relevant experience.
Deep understanding of common CX metrics and measurement systems (NPS, CES, etc.); as well as the customer journey and behaviors & expectations to invest in technology
Proven experience delivering business results by driving operational change, through growing a CX culture with stakeholder management, & building buy-in with strong communication
Excellent problem solving, communication and critical thinking ability with strong understanding of Agile methods
Experience delivering data and/or digital based solutions that have a direct impact on customer experience.
Fundamental understanding of various research techniques and data analytics; including strong skills in conducting and analyzing quantitative research
Proven experience with statistical modeling leveraging industry tools (SPSS, SAS, R, SQL/Teradata, Qualtrics, Tableau etc.) to complete advanced driver analysis.
Turn data into action -Proactively identify and advocate for areas of opportunity Through Synthesis of detailed analysis and research into strategic insights and practical recommendations.
Ability to influence mid-level to senior management through personal interactions as well as the creation and delivery of presentations.
Comfortable asking tough questions – challenging mid-level to senior management throughout the transformation process
Proven results focusing on quality delivery and delighting customers; holds self to high standards of delivery
Collaborative team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.
Superior consulting and advisory skills; ability to think conceptually, handle ambiguity, solve complex problems, and make thoughtful recommendations.

#LI-TO1

#LI-MULTI

~IN4

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$109,100.00-$224,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

Apply Now

Refine Your Search

customer service representative jobs in westbrook, me

Director, Customer Experience Transformation

Customer Service - Obituaries & Legal Notices

Phone (Inbound) Customer Service ($24.64/hr)

Customer Service Representative

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

Customer Success Representative

Client Success Representative (Remote)

Admin Customer Care Representative

Client Service Associate

Patient Service Specialist- Access Center

Customer Service Representative - CSR

Call Center- Customer Service Representative (Remote)

Part Time Customer Service Representative/Call Center Rep (Remote)

Customer Service Representative

Customer Service Gate Agent (Full-Time)

Seasonal Customer Service Representative - 2026 (Eastern Region)

Customer Service Gate Agent (Part-Time)

Customer Service Representative

CSC Representative I

BDC Representative - Automotive - Service

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