Top 29 Technical support occupations Jobs in Westbrook, Me

IT Support Technician
Gulf of Maine Research Institute —Portland, ME
- $60,000 - $68,000 a year
- Nights as needed
- Google Workspace
- Mid-level
- Office
5d
Collab: Tech Specialist
Town & Country Federal Credit Union —Portland, ME
- $25 - $26 an hour
- Full-time
- 1 year
- Ability to lift 25 pounds
- Entry level
- Profit sharing
- Health savings account
Quick Apply
Associate Technical Training Analyst
MaineHealth —Biddeford, ME
- $66,123.20 - $89,481.60 a year
- Email
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Parental leave
14d
Desktop Technician (Part Time)
Technology Service Professionals, Inc —South Portland, ME
- $20 - $23 an hour
- Contract
- Office
- US work authorization
- Organizational skills
Quick Apply
IT Field Technician (#714)
State of Maine Judicial Branch —Biddeford, ME
- $34.43 - $46.64 an hour
- Online Application
- Computer science
- Computer Science
- Windows
- Paid parental leave
- Paid holidays
12d
Personal Technology Consultant
Lighthouse Tech LLC —Portland, ME
- $30 - $50 an hour
- Part-time
- Hybrid work
- Background check
- Computer literacy
- English
- Flexible schedule
Quick Apply
Implementation & Training Analyst
Synergent —Westbrook, ME
- $63,000 - $78,000 a year
- Up to 50% travel
- Computer literacy
- Mid-level
Quick Apply
Training & Support Specialist
Nova Biomedical —Westbrook, ME
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Mid-level
- Travel
- Paid holidays
- Health insurance
Quick Apply
Associate Software Support Specialist
Tyler Technologies —Yarmouth, ME
- $54,000 - $60,000 a year
- Word processing
- Data analysis skills
- Analysis skills
Quick Apply
Senior Technical Support Specialist- Portland, ME
S. J. Rollins Technologies —Portland, ME
- $27.50 - $40.00 an hour
- Microsoft Outlook
- Mid-level
- Mentoring
- Profit sharing
Senior IT Support Specialist
Orthopaedic Associates of Maine —Portland, ME
- Google Workspace
- 7 years
- Azure
Quick Apply
Clinical Support Specialist
MedRhythms —Portland, ME
- Part-time
- Adults
- Mid-level
- Office
- Paid time off
Field PC Technician III
Shaw's —Freeport, ME
- $26.57 - $34.53 an hour
- Weekends as needed
- Clean driving record
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Security Systems Engineer – Remote Support
BCM Controls Corp. —Scarborough, ME
- $40 - $50 an hour
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
IT Support Specialist
Entech —South Naples, ME
- Full-time
- Background check
- Azure
- Basic math
- Paid holidays
- Disability insurance
Temporary Simulation Fidelity Specialist
University of New England —Biddeford, ME
- $22 - $24 an hour
- Online Application
- Mid-level
- Administrative experience
- University
4d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Windham, ME
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
National Intake Trainer (Acute)
KabaFusion —Falmouth, ME
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply

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IT Support Technician

Gulf of Maine Research Institute -
Portland, ME

Apply Now

Job Details

Full-time
$60,000 - $68,000 a year
5 days ago

Qualifications

Endpoint Security
Google Workspace
Confidential information handling
Okta
In-person customer service
AI tools proficiency
Zoom
Slack
VoIP administration
Equipment troubleshooting
Windows
Internal employee customer service
Desktop (troubleshooting support)
Computer management
macOS administration
Mobile device management
macOS
Microsoft 365 support
Productivity software
Video conferences (communication methods)
PowerShell
Video conferencing systems operation

Full Job Description

Supervisor: Director of IT and Facilities

Starting Salary Range: $60,000- $68,000

Overview:

The Gulf of Maine Research Institute (GMRI) develops and delivers collaborative solutions to global ocean challenges. We are dedicated to the resilience of the Gulf of Maine ecosystem and the communities that depend on it. To learn more, visit gmri.org.

The IT Support Technician is a highly visible position that works closely with GMRI employees, interns, and external vendors. This position plays a crucial role in ensuring seamless technical support and maintaining the integrity of our IT infrastructure. Responsibilities include diagnosing and resolving hardware and software issues, integrating new software, collaborating with external vendors, and providing training to staff. This position also manages hardware and AV systems critical to our interactive learning environment and supports important business meetings and events. The successful candidate's expertise will be pivotal in ensuring the efficient functioning of our IT systems and compliance with established policies and procedures.

This is an onsite position based in Portland, Maine. Remote or hybrid work is not available for this role.

Responsibilities and Key Functions:

The IT Support Technician will assume the following tasks and responsibilities under the supervision of the Director of IT & Facilities.

First Point of Contact: Serve as the initial contact for technical assistance, offering support through Zoom, email, Slack, and in-person interactions.
Technical Issue Resolution: Diagnose and resolve hardware and software issues, providing efficient solutions to ensure minimal disruption for end-users.
Software Integration: Roll out and integrate new software across the organization, while creating training plans to empower staff to maximize their use of the software.
Vendor Collaboration: Collaborate with external vendors to troubleshoot and enhance experiences in our interactive learning environment.
Training and Development: Identify training needs for staff on current software, develop training programs, and provide training sessions to enhance their proficiency.
Hardware Deployment: Set up and deploy new computers and other hardware devices as needed.
AV Support: Maintain and support hardware and AV systems in the Cohen Center for Interactive Learning, facilitating virtual science experiences for middle school students.
A/V Training: Train staff on AV systems and provide AV support for important business meetings and events.
New Staff Orientation: Train and orient new staff on our IT systems to ensure a smooth transition.
Offboarding Assistance: Assist with offboarding system tasks to secure data and resources upon employee departures.
Security Management: Maintain door security systems and program locks to ensure the safety of our premises.
Endpoint Management: Manage endpoint devices, ensuring systems are updated, secure, and accurately tracked.
Open Office Hours: Provide open office hours to assist staff with their IT-related questions and concerns.
Policy Compliance: Monitor and enforce IT policies and procedures to ensure adherence and security across the organization.
Claude Adoption Support: Serve as a day-to-day point of contact for staff questions on Claude workflows and basic usage, escalating more complex integration or technical work to the Director of IT.

Requirements

Required Qualifications:

GMRI will seek candidates with strong multi-tasking ability, customer service experience, and a demonstrated ability to solve problems quickly and efficiently while prioritizing incoming tasks. The successful candidate will have excellent oral and written skills, a friendly and pleasant office demeanor, familiarity with office software, interest in working in a demanding and changing workplace, and an interest in marine education and research.

Associate's degree in a related field, relevant IT certifications (e.g., CompTIA A+, Network+, Security+), or equivalent hands-on experience; 2+ years of IT support experience preferred.
Exceptionally strong troubleshooting skills.
Administration and security experience with Microsoft Windows, macOS, Okta, and endpoint management technology such as NinjaOne (MDM) and PowerShell.
Strong skills in utilizing the tools in Microsoft 365, Google Workspace, Box, and Slack.
Familiarity with Claude or similar AI tools, and comfort helping staff troubleshoot basic workflow questions as GMRI expands its use of AI.
Experience with VoIP technologies and Zoom meetings.
Self-starter with strong interpersonal and organizational skills.
Strong oral and written communication skills with a proven record of attention to detail and meeting deadlines.
Experience managing and accomplishing multiple tasks simultaneously.
Ability to work both independently and as part of a team.
Experience working with confidential information.
Interest in working in a demanding, dynamic, and entrepreneurial setting.
Sense of humor and ability to remain flexible to changing needs.
A willingness to work unpredictable and sometimes long hours, with occasional night and weekend responsibilities.
Ability to work onsite in Portland, Maine on a daily basis; this role requires in-person presence for hardware deployment, AV support, and building security functions and is not eligible for remote or hybrid work.
Moderate lifting of computer equipment and furniture (up to 35 pounds).

Diversity and Inclusion:

The Gulf of Maine Research Institute (GMRI) has a long-standing policy and commitment to providing equal access and equal employment opportunities in all terms, conditions, processes, and benefits of employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, family status, veteran status, or any other classification protected by law. GMRI's employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, family status, veteran status, or any other classification protected by law.

Applicants and employees are encouraged to voluntarily provide certain status data to assist GMRI in fulfilling various reporting requirements of the federal government. This self-identification is completely voluntary, will be kept confidential and separate from your application data, and used only to meet certain state or federal reporting requirements. Providing or declining to provide this information will not result in adverse action of any kind.

Salary and Benefits:

Gulf of Maine Research Institute offers a competitive salary and benefits package.

Application Instructions:

All applications must be accompanied by a cover letter and résumé. Review of applications will begin immediately and will continue until the successful candidate has been selected. The deadline to submit applications is August 14, 2026.

Apply Now

Refine Your Search

technical support occupations jobs in westbrook, me

IT Support Technician

Collab: Tech Specialist

Associate Technical Training Analyst

Desktop Technician (Part Time)

IT Field Technician (#714)

Personal Technology Consultant

Implementation & Training Analyst

Training & Support Specialist

Associate Software Support Specialist

Senior Technical Support Specialist- Portland, ME

Senior IT Support Specialist

Clinical Support Specialist

Field PC Technician III

Security Systems Engineer – Remote Support

IT Support Specialist

Temporary Simulation Fidelity Specialist

Seasonal, Operations Technical Specialist (Part Time)

National Intake Trainer (Acute)

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