Position Title: Support Manager
Status: Salaried; Exempt – Full-Time
Pay: $80,787.20 annually
Supervisors: Director of Services, Chief Executive Officer
GENERAL DESCRIPTION
- The Support Manager is responsible for carrying out all directives from the Director of Services, Chief Executive Officer, and Board of Directors. The highest priority is to ensure all IRI service needs are managed in an expeditious and efficient manner.
- The Support Manager is responsible for ensuring that each individual on their caseload receives the best services available, with a primary focus on health, safety, and quality of life services.
- The Support Manager will train, guide, and communicate effectively with their team, setting clear expectations to best support those receiving services.
- The Support Manager will ensure that all services are maintained within approved budgetary obligations.
- The Support Manager will serve as a liaison between people served, families, Employment Coaches, Regional Centers and the community.
- The Support Manager will represent the organization at conferences, fairs, and community events as assigned by the Director of Services and CEO.
- As the primary contact, the Support Manager will maintain strong and effective business relationships with employers and volunteer sites.
- The Support Manager will support their team with job development and on-the-job support.
- The Support Manager’s primary goal is to assist the person served to obtain Competitive Integrated Employment (CIE) that is in line with their skills, strengths and talents.
QUALIFICATIONS
- Bachelor’s degree preferred.
- Minimum of two years’ experience supporting people with disabilities, preferably in community-integrated settings preferred; additional relevant experience will be considered.
- Supervisory and case management experience strongly preferred.
- Credentialed Employment Support Professional (CESP), Person Centered Thinking (PCT), and Association of Community Rehabilitation Educators (ACRE) certifications preferred. Candidates who are not currently certified must become certified within 6-12 months of hire.
- Strong leadership, organizational, and logistical skills.
- Excellent presentation abilities and written communication skills.
- Proficiency in Microsoft 365 applications, including Teams, Outlook, Excel, Word, PowerPoint, and SharePoint.
- Ability to develop and implement Positive Behavior Support (PBS) plans.
- Commitment to full inclusion and integration of each person we support.
- Commitment to integrated living and employment for each person we support.
- Training and experience in Discovery and Person-Centered Planning and Principles.
RESPONSIBILITIES
Essential functions of the job are denoted. The Support Manager assumes the following responsibilities under the direction of the Director of Services and in collaboration with other members of the leadership team.
- Manage the intake process for new referrals, including contacting the referral source, scheduling and conducting intake meetings, and completing necessary documentation for submission to the Regional Center to secure funding.
- Provide quality case management to people receiving services while ensuring adherence to IRI service parameters, HCBS compliance and Regional Center quality assurance guidelines.
- Oversee and coordinate daily logistics to ensure the seamless delivery of fully inclusive and integrated employment and independent living services.
- Collaborate with the person served and when appropriate, their circle of support, to develop integrated employment related opportunities.
- Communicate and document progress and changes to the person supported and appropriate stakeholders ensuring transparency, collaboration, and alignment with their goals and needs.
- Conduct and document a minimum of two community visits weekly.
- Demonstrate respectful and dignified communication with the people we support and any applicable stakeholders.
- Develop and monitor PBS strategies and plans void of punitive or contingency based consequences.
- Developing individualized support plans for each person supported that demonstrates systematic instructional strategies, identifies mentor supports and is personalized to their needs across all integrated settings.
- Understand, develop, and effectively communicate health and safety protocols—including guidelines from IRI, Regional Center, DDS, and the CDC —to Employment Coaches, ensuring they are understood and consistently practiced. Promote a safe environment by encouraging proper hygiene practices, the appropriate use of personal protective equipment (PPE), and adherence to all safety protocols across various settings.
- Create and submit documentation in accordance with IRI, Regional Center, and DDS requirements. Ensure that ISPs, SIRs, care notes, and other required documents are accurately completed, submitted on time, and meet all regulatory and compliance standards.
- Maintain and update eRSP, Teams, SharePoint, and OneDrive with any caseload-related changes. Conduct regular audits to ensure accuracy, compliance, and proper documentation across all systems.
- Foster strong relationships with people served, employers, and the Regional Center by maintaining open communication and collaboration. Distribute stakeholder satisfaction surveys to ensure continued positive engagement and assess areas for improvement.
- Use various software including but not limited to: Microsoft 365, OneDrive, Paycor, eRSP, Teams, Outlook, SharePoint, Power Apps daily.
- Complete Employment Coach performance evaluations upon 90 days of employment and annually.
- Develop and facilitate a bi-monthly staff meeting with their designated team to review various topics including but not limited to providing updates, reviewing protocols, and conducting trainings.
- Provide guidance, counseling, and corrective action as needed to support employee performance, ensure accountability, and foster professional growth in alignment with organizational standards.
- Advocate for the people we support by ensuring equitable access to services, opportunities, and necessary accommodations to promote their success and inclusion.
- Develop and complete Individual Service Plan (ISP) goals and objectives that are Specific, Measurable, Achievable, Relevant and Time-based (SMART).
- Demonstrate proper emergency or crisis management strategies and complete Special Incident Reporting (SIR) based on the Regional Centers reporting protocol.
- Complete ongoing training and certifications related to services, professional development and maintaining proficiency in best practices.
- Manage scheduling responsibilities and logistics by ensuring scheduled shifts on eRSP are accurately updated, assigned and claimed within the designated deadline.
- Support Managers must assign, collect, review, and maintain documentation related to services, billing, payroll, and other administrative records to ensure accuracy, organization, and compliance.
- Complete routine data entry and record keeping by the designated deadlines.
- All other duties as assigned by Director of Services and Chief Executive Officer.
PHYSICAL DEMANDS
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow individuals to perform the essential functions of the job or restructure marginal functions.
- In a typical eight-hour workday, the employee is generally required to sit for approximately 5–6 hours, stand for about 1–2 hours, and walk for about 1–2 hours in the course of attending meetings, traveling between worksites, or performing service-related duties.
- The employee must occasionally move about office and community sites, including walking short distances, climbing stairs, and entering/exiting vehicles, as well as bending, stooping, pulling and pushing, or reaching for materials as needed.
- The employee must occasionally lift, carry, and/or transport materials such as case files, laptops, documents, binders, packets, or other work-related supplies, generally not exceeding ten (10) pounds.
- The position requires regular use of hands, with or without accommodations, for activities such as typing, writing, using smartphones or tablets, and handling case-related documents.
- The employee must have typical visual and hearing capacity to read documents, computer screens, and other work-related materials, and to communicate effectively in person, over the phone, and in group settings (with or without assistive devices).
- The employee is required to drive an automobile to meet the functions of job responsibilities.
- This position may require the use of smart phones and other mobile electronic devices to perform work functions. The employee’s use of company-issued devices or pre-authorized use of the employee’s personal device will comply with the agency’s cell phone policy at all times.
WORK ENVIRONMENT
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow individuals to perform the essential functions of the job within the environment or restructure marginal functions.
- Office
- Community work settings and in home supports
- Home as assigned for remote work
- Outdoors – varying weather conditions
Integrated Resource Institute is committed to a policy of providing opportunities to people regardless of economic or social status and will not discriminate on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex, sexual orientation, marital status, age, veteran status, or physical or mental disability.
