Top 83 Customer service manager Jobs in Westerville, Oh

Workplace Solutions - Quality Assurance Specialist (Service Desk)
JPMorganChase —Columbus, OH
- Full-time
- Hybrid work
- Bilingual
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
2d
Customer Care Manager
Vantage Point Logistics (VPL) —Westerville, OH
- Full-time
- Hybrid work
- Research
- Mid-level
- Communication skills
- Paid parental leave
- Paid holidays
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Customer Experience Manager
Birge & Held Group LLC —Westerville, OH
- $55,000 - $60,000 a year
- 8 hour shift
- Hospitality
- Mid-level
- 3 years
- Wellness program
- Paid parental leave
Quick Apply
7d
Client Service Manager
ClearCourse Wealth Advisors —Columbus, OH
- $80,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Salesforce
- Paid holidays
- 401(k)
Quick Apply
Styling Team Manager (Remote)
Short Story —Columbus, OH
- Full-time
- Remote
- Mid-level
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Director, Customer Relations
4 Over llc —Columbus, OH
- $140,000 - $170,000 a year
- Full-time
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- AD&D insurance
- Paid holidays
12d
Customer Care Area Manager
Arbor Homes —Worthington, OH
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
Client Service Supervisor
Gallagher —Upper Arlington, OH
- $73,500 - $123,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Customer Care Manager
Arbor Homes —Worthington, OH
- Full-time
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Paid parental leave
- Health insurance
Client Service Lead
Peak Retirement Planning, Inc. —Columbus, OH
- $70,000 - $120,000 a year
- Full-time
- Management
- Mid-level
- Office
Document Services Center Supervisor
Vorys, Sater, Seymour and Pease LLP. —Columbus, OH
- $70,000 - $82,000 a year
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Disability insurance
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Supervisor, IT Service Center
Cardinal Health —Dublin, OH
- $67,500 - $111,710 a year
- On call
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
Customer Experience & Service Transformation Advisory Manager
Accenture —Columbus, OH
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Udacity LearnVantage Mid-Market Account Success Management Associate Manager
Accenture —Columbus, OH
- $68,300 - $126,100 a year
- Full-time
- Remote
- 5 years
- Presentation skills
- US work authorization
- Paid holidays
- Disability insurance
Sr. Client Manager - Employee Benefits
Gallagher Benefit Services —Dublin, OH
- $65,500 - $127,500 a year
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Supv Customer Solutions
Univar Solutions USA LLC —Dublin, OH
- Marketing
- 5 years
- Mid-level
Client Support Manager
Keep it Simple Storage —Columbus, OH
- $18 - $25 an hour
- Part-time
- Hybrid work
- Spanish
- English
- Mid-level
Quick Apply
8d
Client Service Manager - Commercial Lines
Gallagher —Upper Arlington, OH
- $56,500 - $94,500 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- 1 year
- Paid parental leave
- Health savings account
Senior Director, Customer Success (RapidScale)
Cox Communications —Columbus, OH
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
7d
Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
- Full-time
- No experience needed
- Mid-level
- Office
- Wellness program
- Health savings account
Quick Apply

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Workplace Solutions - Quality Assurance Specialist (Service Desk)

JPMorganChase -
Columbus, OH

Apply Now

Job Details

Full-time
2 days ago

Benefits

Health insurance
Tuition reimbursement
Retirement plan

Qualifications

Stakeholder engagement
Spreadsheets
Word embeddings
Productivity software
Data analysis software

Full Job Description

JOB DESCRIPTION

Business/Program: JPMorganChase Workplace Solutions
Job Title: Quality Assurance Specialist – Workplace Solutions Service Desk
Location: Columbus, Ohio (onsite)
Employment Type: Full-time
Reporting To: Service Desk Manager (or designated Team Leader/Manager)
Job Family: Operations / Service Desk / Quality Assurance
Role Summary: Individual Contributor

Who We Are

JPMorganChase Workplace Solutions is a leading provider of equity compensation management solutions, offering stock plan administration software, expert support services, and integrated financial reporting tools to corporate clients and their employees worldwide. Hundreds of companies—from startups to large enterprises—choose Workplace Solutions for simplicity, agility, and value.

Our values include: Client Driven, Innovative, Team Focused, Problem Solvers, and Process Driven (Agile/Scrum).

Role Overview / Purpose

We are seeking a self-driven, customer-focused Quality Assurance Specialist to join the JPMorganChase Workplace Solutions Service Desk team in Columbus, Ohio. This role is responsible for assessing and improving the quality and consistency of participant support delivered by Service Desk Analysts. The QA Specialist will monitor inbound/outbound calls and written interactions (email/tickets) to evaluate professionalism, technical accuracy, customer service performance, and adherence to policies and procedures.

This individual will help develop, implement, and continuously improve Service Desk quality processes, and will recommend enhancements to training and knowledge materials to improve the overall participant experience.

Key Responsibilities

Participate in the design and maintenance of call and ticket monitoring formats, scorecards, and quality standards.
Perform call and ticket monitoring; provide trend analysis and insights to Service Desk Team Leaders and Managers.
Identify and escalate system issues impacting participant experience and operational outcomes.
Identify and escalate procedural trends and recurring defects; recommend corrective actions.
Partner with the Knowledge Manager to:
- Request updates to existing Knowledge Articles when gaps are identified.
- Request creation of new Knowledge Articles to address recurring issues or new processes.
Use the quality monitoring/data management system to compile and track performance at individual and team levels.
Provide actionable insights to internal support groups, including ad-hoc call/ticket reviews when requested.
Coordinate and facilitate calibration sessions to align evaluation standards across leaders and QA.
Deliver structured feedback to Team Leads and Managers; provide coaching sessions to Service Desk Analysts as needed.
Prepare, analyze, and deliver quality KPI reporting (recurring themes, quality drivers, coaching outcomes, etc.).

Required Qualifications

2–3 years of experience in a Call Center and/or Service Desk environment.
Strong verbal, written, and interpersonal communication skills.
Demonstrated commitment to exceptional customer service and a participant-first mindset.
Self-starter with strong ownership mindset (starter/finisher), able to work independently.
Excellent listening, analytical, and problem-solving skills with attention to detail.
Strong time management skills; ability to multitask effectively in a fast-paced, team environment.
Ability to work effectively with stakeholders at all levels (inside and outside the organization).
Proficiency with Microsoft Office:
- PowerPoint (basic)
- Word (intermediate)
- Excel (intermediate/advanced)

Preferred / Nice to Have

Bachelor's degree (preferred, not required).
Experience with Jira and/or Atlassian tools.
Bilingual skills (a plus).
Financial licenses (a plus: 7,63)

Job Progression / Growth Opportunity

This role will be a key contributor to the continued growth and maturity of the Workplace Solutions Service Desk quality program. The position offers broad exposure across operations, product/process knowledge, and stakeholder management, with potential growth paths into team leadership, product ownership, sales support, and client relationship roles.

Additional Notes

The role requires prior relevant Service Desk/Call Center experience.
Work schedule, on-call needs, and hybrid/onsite expectations to align with Columbus site standards and business requirements.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Apply Now

Refine Your Search

customer service manager jobs in westerville, oh

Workplace Solutions - Quality Assurance Specialist (Service Desk)

Customer Care Manager

Customer Experience Manager

Client Service Manager

Styling Team Manager (Remote)

Director, Customer Relations

Customer Care Area Manager

Client Service Supervisor

Customer Care Manager

Client Service Lead

Document Services Center Supervisor

Supervisor, IT Service Center

Customer Experience & Service Transformation Advisory Manager

Udacity LearnVantage Mid-Market Account Success Management Associate Manager

Sr. Client Manager - Employee Benefits

Supv Customer Solutions

Client Support Manager

Client Service Manager - Commercial Lines

Senior Director, Customer Success (RapidScale)

Personal Lines Service Team Lead

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