Top 4 Desktop support technician ii Jobs in Westerville, Oh

Desktop Support Technician II
iT1 —Columbus, OH
- Full-time
- Mid-level
- Office
- 2 years
- Health insurance
- Dental insurance
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IT Help Desk Technician (Level 1–2 Support)
Pepper Construction —Dublin, OH
- Full-time
- Mid-level
- Windows
- 3 years
- Paid holidays
- Loan repayment program
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4d
Field Engineer II
Acuative Corporation —Columbus, OH
- Overtime
- Clean driving record
- Microsoft Excel
- Mid-level
- Paid training
- Fuel card
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Desktop Support Technician II
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You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues, and ensure…
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Experience with printer/peripheral troubleshooting and remote support tools. You’ll play a key role in managing identity and device security through Entra ID,…
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Desktop Support Technician II

iT1 -
Columbus, OH

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Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Desktop computer repair
Enterprise software
Laptop (troubleshooting support)
Incident management software
Hardware maintenance
Printer (troubleshooting support)
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Technical customer support for office equipment
Desktop administration
Hardware diagnostics
Peripheral hardware support
Ticketing system technical support

Full Job Description

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Desktop Support Technician to join our team. iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country.

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our valued client locations. In this highly visible role, you'll represent both our organization and our client, delivering responsive, professional IT support that keeps employees productive and business operations running smoothly.

This position goes beyond traditional desktop support. You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues, and ensure seamless operation of conference rooms, meetings, and special events. Success in this role requires a blend of technical expertise, professionalism, and a customer-first mindset.

The ideal candidate thrives in a client-facing environment, takes ownership of challenges, and enjoys building strong relationships with end users. If you're known for your ability to solve problems, communicate effectively, and deliver a true "white-glove" support experience, we'd love to meet you.

Join a team where you'll have the opportunity to make an immediate impact, work directly with business leaders, and serve as a key technology resource within a dynamic client environment.

Requirements

Key Responsibilities

Customer Service & End-User Support
- Provide responsive, professional, and courteous technical support to all end users
- Deliver a high-quality customer experience by communicating clearly and setting expectations
- Maintain ownership of incidents and service requests from initiation through resolution
- Ensure timely updates and accurate documentation within the ticketing system

VIP / Executive Support
- Provide white-glove technical support to executive leadership and VIP users
- Anticipate and proactively address technical needs to minimize downtime
- Maintain a high degree of professionalism, discretion, and urgency when handling executive requests
- Support executive workstations, mobile devices, and conference room setups with minimal disruption

Event & Meeting Support
- Provide technical support for meetings, conferences, and special events
- Set up and troubleshoot:
- - Conference room technology
- - Audio/visual systems
- - Collaboration tools (Teams, conferencing platforms)
- Ensure smooth operation of technology during live events and quickly resolve issues as they arise

Technical Troubleshooting (Hardware & Software)

Diagnose and resolve issues related to:
- Windows operating systems
- Standard business applications
- Network connectivity and user access

Perform installation, configuration, and maintenance of desktops, laptops, and peripherals

Troubleshoot and support:
- Printers and secure print systems
- Docking stations, monitors, and accessories

Escalate complex issues to appropriate teams while maintaining ownership

Endpoint & Device Support

Support device lifecycle activities, including:
- Imaging and device deployment
- Hardware replacements and refresh programs
- Onboarding/offboarding setup and equipment provisioning

Ensure endpoints are configured according to enterprise standards

Operational Support & Documentation

Utilize ITSM tools (e.g., ServiceNow) to manage incidents, requests, and tasks

Maintain accurate and complete ticket documentation for all work performed

Follow established policies, procedures, and escalation processes

Contribute to knowledge base articles and process documentation

Required Qualifications

2–5+ years of experience in desktop or end-user support
Experience supporting Windows-based environments and enterprise applications
Hands-on experience with hardware troubleshooting (desktops, laptops, printers, peripherals)
Familiarity with IT ticketing systems (e.g., ServiceNow or similar)
Strong customer service and communication skills

Preferred Qualifications

Experience with endpoint management tools (e.g., Intune, MECM/SCCM)
Experience supporting executive/VIP users in a corporate environment
Relevant certifications (CompTIA A+, Network+, ITIL Foundation)
Experience in regulated industries (e.g., financial services)

Location:

Location: Onsite — Columbus, OH

This is a one-year duration position.

Benefits

Medical, dental, and vision benefits with highly subsidized premiums
Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
401(k) Plan with employer match
Onsite Fitness Center

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desktop support technician ii jobs in westerville, oh

Desktop Support Technician II

IT Help Desk Technician (Level 1–2 Support)

Field Engineer II

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