Top 698 Center manager Jobs in Westfield, Nj

Call Center Manager
TransCore, LP —Union, NJ
- $80,000 - $99,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
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Communication Center Manager
Union County College —Cranford, NJ
- $68,000 - $72,000 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Customer Service/Call Center Manager
NJ Institute For Pain Relief LLC —Cranford, NJ
- $55,000 - $62,000 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
14d
Call Center Manager (On-Site)
Walter Danley —Township of Monroe, NJ
- $70,000 - $100,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
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Processing Center Manager-New Jersey Processing Center
Victoria's Secret —Carlstadt, NJ
- $99,800 - $135,240 a year
- Weekends as needed
- Mid-level
- Analysis skills
- Fair chance
Telephone Service Center Manager
New York University —New York, NY
- $102,200 - $122,200 a year
- Full-time
- Hybrid work
- HIPAA
- Analysis skills
- University
Distribution Center Operations Manager
Bob's Discount Furniture LLC —Piscataway, NJ
- $85,000 - $100,000 a year
- Full-time
- 18 years or older
- Spanish
- Microsoft Excel
- Profit sharing
- Health insurance
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CENTER MANAGER IN TRAINING
European Wax Center —Garwood, NJ
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Bachelor's degree
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1d
Business Office Manager
Spring Grove Rehabilitation and Healthcare Center —New Providence, NJ
- $75,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Skilled nursing facility
- Microsoft Outlook
- Dental insurance
- Tuition reimbursement
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8d
Technical Support Call Center Manager
Celerant Tech Corp —Edison, NJ
- On call
- Hybrid work
- Mid-level
- SQL
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Director of Operations
Community FoodBank of New Jersey —Hillside, NJ
- $86,250 - $143,750 a year
- Full-time
- Microsoft Excel
- 5 years
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Regional Manager
Union County Golf and Venues —Union County, NJ
- $160,000 - $175,000 a year
- Weekends as needed
- 5 years
- Bachelor of Science
- Writing skills
Game On NJ- Operations Manager
Game On @ The Uppercourt —N Plainfield, NJ
- $70,000 - $80,000 a year
- Weekends as needed
- ServSafe
- 5 years
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
1d
Manager, Breast Imaging Center
University Hospital, Newark NJ —Newark, NJ
- $106,305 - $159,457 a year
- Full-time
- Master's degree
- Bachelor's degree
- Recruiting
- Health savings account
- Disability insurance
Quick Apply
Physical Therapist Center Manager
Kessler Rehabilitation Center —Hawthorne, NJ
- $90,000 - $120,000 a year
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- Outpatient experience
- Continuing education credits
- Health insurance
Quick Apply
Physical Therapist Float
Kessler Rehabilitation Center —Edison, NJ
- $85,000 - $110,000 a year
- Full-time
- Float pool
- Physical & Rehabilitation Medicine
- Outpatient experience
- Continuing education credits
- Health insurance
Quick Apply
Materials Manager
Ambulatory Surgical Center —Hackensack, NJ
- $25 - $27 an hour
- 8 hour shift
- Spanish
- Surgery
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Business Development Representative - Behavioral Health
Excel Treatment Center —Dover, NJ
- $85,000 - $110,000 a year
- Full-time
- Mid-level
- Driver's License
- Travel
- Health insurance
- Dental insurance
Quick Apply
2d
Business Analyst - Guidewire Claims
GREATER NEW YORK MUTUAL INSURANCE COMPANY —Edison, NJ
- $97,300 - $182,500 a year
- Microsoft Excel
- Mid-level
- Analysis skills
Assistant Aquatics Manager - Princeton
Princeton Fitness & Wellness Center —Princeton, NJ
- From $18 an hour
- Part-time
- Customer service
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply

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center manager jobs near westfield, nj

Call Center Manager

TransCore, LP -
Union, NJ

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Job Details

Full-time
$80,000 - $99,000 a year

Qualifications

Live chat
Staff supervision
Email customer support
Managing teams in a customer support role
Phone communication
Team leadership
Client inquiry handling
Customer service through social media
Call center management
Email support

Full Job Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey.

Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role involves managing a team of customer service representatives, monitoring key performance indicators (KPIs), implementing process improvements, and ensuring compliance with company policies and service standards.

Salary Range: $80,000 - 99,000/yr., based upon skills and experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Oversee daily operations of the call center to ensure efficient service delivery
Supervise, coach, and develop call center staff to meet performance goals
Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction
Implement and maintain quality assurance standards through call monitoring and feedback
Manage staff schedules and ensure adequate coverage across shifts
Handle escalated customer issues and ensure timely resolution
Identify and implement process improvements to enhance productivity and service quality
Prepare and present performance reports and operational metrics to leadership
Ensure effective use of call center technologies and coordinate with IT for system support
Enforce company policies, regulatory requirements, and industry standards.
Perform other duties as directed by TransCore management.

Requirements and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

Five (5) years call center management experience required.
Three (3) years experience in toll industry customer service is required.
Demonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms.
Excellent interpersonal and communication skills, including the ability to communicate information and ideas to an individual or in a large group setting.
Ability to manage multiple priorities, manage time effectively, and easily adapt to change.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee may be seated for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.

TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

center manager jobs in westfield, nj

Call Center Manager

Communication Center Manager

Customer Service/Call Center Manager

Call Center Manager (On-Site)

Processing Center Manager-New Jersey Processing Center

Telephone Service Center Manager

Distribution Center Operations Manager

CENTER MANAGER IN TRAINING

Business Office Manager

Technical Support Call Center Manager

Director of Operations

Regional Manager

Game On NJ- Operations Manager

Manager, Breast Imaging Center

Physical Therapist Center Manager

Physical Therapist Float

Materials Manager

Business Development Representative - Behavioral Health

Business Analyst - Guidewire Claims

Assistant Aquatics Manager - Princeton

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