Top 4931 Guest experience manager Jobs in Westfield, Nj

Assistant Operations Manager (Back of House Lead + Guest Services Support)
One Paw Away —Morristown, NJ
- $44,633.16 - $50,568.96 a year
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Organizational skills
- Paid time off
- Employee discount
Quick Apply
Vice President, Operations & Experience
Sloomoo Institute —New York, NY
- $165,000 a year
- Full-time
- Hybrid work
- Inventory management
- 11+ years
- Office
- Health insurance
- Dental insurance
Quick Apply
Director of Dining Services
Pinnacle Dietary —Marlboro, NJ
- $77,000 - $80,000 a year
- Overtime
- US work authorization
- In-person
- 1 year
- Health insurance
- Dental insurance
Quick Apply
12d
Guest Management
Quintessentially Lifestyle —New York, NY
- $80,000 - $100,000 a year
- Weekends as needed
- Hybrid work
- 7 years
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
13d
Banquet Manager
Shackamaxon Country Club —Scotch Plains, NJ
- $65,000 - $70,000 a year
- Extended hours
- Ability to walk for extended periods
- Computer literacy
- Sanitation
- Health insurance
- Dental insurance
Quick Apply
Guest Relations Manager
Racquets Club of Short Hills NJ —Short Hills, NJ
- $3,500 - $5,000 a month
- Weekends as needed
- Mid-level
- Communication skills
- Opportunities for advancement
Quick Apply
Service Manager, Guest Experience - JFK
American Airlines —New York, NY
- $63,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- 3 years
- Health insurance
- Dental insurance
22h
Member Event Manager
Canoe Brook Country Club —Summit, NJ
- $65,000 a year
- Weekends as needed
- Marketing
- Mid-level
- 3 years
Quick Apply
Workplace Experience Manager
Latent —New York, NY
- $80,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- Continuous improvement
Workplace Experience Manager
Replit —New York, NY
- $122,000 - $160,000 a year
- Full-time
- 7 years
- Office
- Contracts
- Commuter assistance
- Disability insurance
6d
Dir. Education Experience & Shows
l'Oréal —New York, NY
- $140,000 - $200,000 a year
- Full-time
- Hybrid work
- Office
- US work authorization
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
10d
Guest Experience Manager
Baccarat New York, L.L.C. —New York, NY
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Hotel
- 2 years
Senior Manager Guest Engagement Center
MSG Entertainment Holdings, LLC —New York, NY
- $96,000 - $145,000 a year
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- 5 years
Quick Apply
14d
Manager, Events Management
ASME INTERNATIONAL —Livingston, NJ
- $105,000 - $115,000 a year
- Full-time
- Bachelor's degree
- Travel
- Experience equivalent to degree accepted
Quick Apply
Assistant Manager, Guest Experience | AMERICAN DREAM (6+ month contract)
Lululemon —East Rutherford, NJ
- $27.31 - $46.19 an hour
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Account Manager - G&S - Remote
Guest Supply —Somerset, NJ
- $76,000 - $114,000 a year
- Weekends as needed
- Remote
- Writing skills
- Mid-level
- Bachelor's degree
10d
Administrative Coordinator
Gilead Sciences —Parsippany-Troy Hills, NJ
- $99,705 - $129,030 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
7d
Community Association Manager
FirstService Residential —Kenilworth, NJ
- $85,000 - $115,000 a year
- Extended hours
- Hospitality
- Office
- Residential
- Paid holidays
- Health insurance
Quick Apply
5d
General Manager - Hilton Short Hills
Hilton Short Hills —Short Hills, NJ
- $215,000 a year
- Sales
- Hotel
- Continuous improvement
Quick Apply
Guest Experience Agent
Marriott International, Inc —New York, NY
- $31.83 - $42.45 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level

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Assistant Operations Manager (Back of House Lead + Guest Services Support)

One Paw Away -
Morristown, NJ

Quick Apply

Job Details

Full-time
$44,633.16 - $50,568.96 a year

Benefits

Paid time off
Employee discount
Flexible schedule

Qualifications

Kennel experience
Guest reservation booking
Managing pet care teams
Veterinary medication administration
Guest relations
Team leadership
Standard Operating Procedures (SOPs) implementation
Operations coordination
Service scheduling
Staff scheduling
In-person customer service
Team scheduling
Medication pass administration
Animal drug administration
Store opening/closing procedures
Animal feeding
Pet care appointment scheduling
Dog handling
Organizational skills
Leading team collaboration initiatives
Animal welfare
Standard operating procedures (SOPs)
Delegation
Pet medication administration

Full Job Description

One Paw Away Dog Hotel & Resort | Morristown, NJ
Full-Time | Approx. 50 Hours/Week | Salary: $45,000–$50,000/year (based on experience)

DO NOT APPLY unless you have direct professional experience working in a dog daycare, dog boarding, kennel, pet resort, grooming, or animal care facility. Personal pet ownership or experience with your own animals alone does NOT qualify for this role. We are specifically seeking candidates with hands-on industry experience, including dog grouping, team leadership, customer service, and daily pet care operations in a professional setting.

About Us

One Paw Away is a premium dog daycare, boarding, grooming, and puppy kindergarten resort built around elevated care, structure, safety, and exceptional customer service. We are seeking an experienced, hands-on Assistant Operations Manager to support both back-of-house dog care operations and front desk guest service while helping lead our growing team.

Position Overview

This role is best suited for an experienced leader from a dog daycare, boarding, kennel, or pet resort environment who can confidently support daily dog care operations, team leadership, guest experience, grooming coordination, closing shifts, and weekend management coverage.

This is a leadership role requiring prior dog care management experience and strong operational knowledge.

Responsibilities Back of House Operations:

Assist in leading daycare + boarding group management
Safely group dogs by size, temperament, and energy level
Oversee dog handling, enrichment, feeding, medication administration, and sanitation
Help implement daily checklists, SOPs, and operational standards
Support team accountability, safety, and efficiency
Maintain premium care standards

Front Desk + Guest Services:

Support reservations, tours, phone calls, and guest communication
Assist clients with daycare, boarding, and grooming reservations
Help coordinate grooming schedules, appointment flow, and guest communication for grooming services
Support customer service, memberships, and sales initiatives
Work collaboratively with front desk leadership
Help uphold guest satisfaction and resort standards

Leadership:

Support management team with daily oversight
Lead closing shifts
Provide weekend operational leadership
Help train and support staff
Assist with implementing sales, reservation, and operational procedures

Requirements REQUIRED:

Prior management or leadership experience in dog daycare, boarding, kennel, grooming coordination, or pet resort
Dog grouping expertise
Boarding + daycare operational knowledge
Feeding + medication administration experience
Strong customer service and reservation management skills
Ability to assist with grooming scheduling and guest coordination
Strong team leadership skills
Excellent communication and organizational skills
Ability to implement procedures and checklists
Weekend + closing shift availability
Team-player mentality with strong work ethic

Compensation + Benefits

Salary: $45,000–$50,000 annually (based on experience)
PTO (accrued)
Sick Time (accrued)
30 / 60 / 90 day reviews
Growth opportunities within expanding company
Clear path toward higher leadership roles

Schedule

Approx. 50 hours/week, including:

Weekday shifts
Closing shifts
Weekend coverage/support

Ideal Candidate

You are reliable, experienced, team-oriented, operationally strong, and passionate about dogs. You can confidently support dog care operations, assist with front desk and grooming reservations, lead teams, and help maintain a premium, structured, and safe environment.

Job Type: Full-time

Pay: $44,633.16 - $50,568.96 per year

Benefits:

Employee discount
Flexible schedule
Paid time off

Application Question(s):

Do you have at least 2 years of management or leadership experience in a professional dog daycare, boarding facility, kennel, pet resort, or grooming facility?
How many dogs have you personally supervised in a single group at one time?

Fewer than 10
10–20
20–40
40+

Describe your experience grouping dogs by temperament, size, and play style.

(Short answer)

Have you been responsible for leading a team during an entire shift?

Yes
No

Approximately how many employees have you directly supervised?

None
1–5
6–10
10+

Which of the following have you been responsible for? (Select all that apply)

☐ Managing daycare playgroups
☐ Boarding operations
☐ Feeding and medication administration
☐ Client communication
☐ Scheduling staff
☐ Training employees
☐ Delegating daily tasks
☐ Grooming coordination
☐ Handling customer concerns
☐ Opening/Closing a facility

This position possibly requires approximately 50 hours per week, including possible weekends and closing shifts. Are you able to consistently work this schedule?

Do you have a valid driver's license and reliable transportation?

Yes
No

This position is physically demanding and requires standing for long periods, lifting up to 50 pounds, cleaning kennels, and working outdoors in all weather conditions. Are you able to perform these duties?

Yes
No

Describe your management style and how you hold team members accountable.

Tell us about a time you had to address an employee performance issue. What did you do?
How do you prioritize tasks when the facility is busy and multiple situations require immediate attention?
How comfortable are you handling large-breed dogs (75+ pounds), including strong pullers and high-energy dogs?
Can you commit to excellent attendance, including no planned vacations or extended time off during your first 90 days of employment?
What interests you about One Paw Away, and why are you looking for your next leadership opportunity?

Work Location: In person

Quick Apply

Refine Your Search

guest experience manager jobs in westfield, nj

Assistant Operations Manager (Back of House Lead + Guest Services Support)

Vice President, Operations & Experience

Director of Dining Services

Guest Management

Banquet Manager

Guest Relations Manager

Service Manager, Guest Experience - JFK

Member Event Manager

Workplace Experience Manager

Workplace Experience Manager

Dir. Education Experience & Shows

Guest Experience Manager

Senior Manager Guest Engagement Center

Manager, Events Management

Assistant Manager, Guest Experience | AMERICAN DREAM (6+ month contract)

Account Manager - G&S - Remote

Administrative Coordinator

Community Association Manager

General Manager - Hilton Short Hills

Guest Experience Agent

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