Top 235 Guest service agent Jobs in Westfield, Nj

Night Audit
Sonesta —Morris Plains, NJ
- $26.10 an hour
- Weekends as needed
- Sales
- Writing skills
- Basic math
- Paid parental leave
- Health savings account
Front Desk Agent
Embassy Suites by Hilton - Berkeley Heights —Berkeley Heights, NJ
- $19.00 - $19.50 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Hotel
- Health insurance
- Dental insurance
11d
Front Desk Agent
Hampton Inn Newark —Newark, NJ
- $24.70 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Reliable transportation
- Opportunities for advancement
Quick Apply
4d
Front Desk Wellness Associate
Massage Envy —Berkeley Heights, NJ
- $15.92 - $19.00 an hour
- Part-time
- Basic math
- Clinic
- Computer skills
- Wellness program
- Dental insurance
Quick Apply
Front Desk Agent
Holiday Inn South Plainfield-Piscataway —South Plainfield, NJ
- $17.25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
APA Hotels Woodbridge —Iselin, NJ
- $17.25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Marriott International, Inc —Jersey City, NJ
- $24.84 - $27.60 an hour
- Weekends as needed
- Hotel
- Entry level
Front Desk Agent
Crescent Hotels & Resorts LLC —Newark, NJ
- Research
- Hotel
- Negotiation
Quick Apply
Front Desk Agent - Hampton Inn South Plainfield
Buffalo Lodging Associates, LLC —South Plainfield, NJ
- $17.50 an hour
- Weekends as needed
- Clean driving record
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
Crowne Plaza Newark Airport —Elizabeth, NJ
- $17.63 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Front Desk Sales Associate
Massage Envy —Short Hills, NJ
- $16 - $17 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
Leasing Agent
Garden Communities —Wharton, NJ
- From $18 an hour
- Full-time
- Background check
- Sales
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
Lead Budtender
Ayr Wellness —Woodbridge, NJ
- Weekends as needed
- Mid-level
- High school diploma or GED
- 21 years or older
Quick Apply
Front Office Agent
Hyatt Regency New Brunswick —New Brunswick, NJ
- Full-time
- Hotel
- Ability to stand for extended periods
- Communication skills
Guest Service Agent - $29.84
Dream Downtown —New York, NY
- $29.84 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
5d
Night Auditor
Hersha Hospitality Management, LP —West Orange, NJ
- $19 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Computer skills
- Wellness program
- Commuter assistance
1d
Hyatt House Parsippany Whippany - Front Desk Agent
Aimbridge Hospitality —Hanover, NJ
- $22.59 an hour
- Temporary
- Hotel
- High school diploma or GED
- Entry level
- Free parking
- AD&D insurance
Front Desk Agent
Pyramid Hotel Group —Basking Ridge, NJ
- $20 an hour
- Weekends as needed
- Hotel
- Accounting
- Computer skills
10d
Night Auditor
Residence Inn by Marriott West Orange —West Orange, NJ
- From $19 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Front desk
- Wellness program
- Commuter assistance
19h
Front Desk Agent
Doubletree Newark Penn Station —Newark, NJ
- Weekends as needed
- Hotel
- Ability to stand for extended periods
- Ability to lift 25 pounds
Quick Apply
1d

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guest service agent jobs near westfield, nj

Night Audit

Sonesta -
Morris Plains, NJ

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Job Details

Full-time
$26.10 an hour

Benefits

Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Writing skills
High school diploma or GED
Driver's License

Full Job Description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.

Job Description

DUTIES AND RESPONSIBILITIES:

Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.
Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
Prepare General Manager daily, weekly and month end reporting packs.
Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.
Assist in the washing, drying, and folding of hotel laundry.
Act as the security point of contact during various times in the shift.
Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.
Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

High School diploma or equivalent required.
One year of previous hotel experience preferred.
Previous background from the extended stay industry preferred.
Reading and writing skills are utilized when compiling department records, guest registration and reservation information
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Valid driver’s license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

Pay rate outline follows contract requirement, pay is $26.10 per hour.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Apply Now

Refine Your Search

guest service agent jobs in westfield, nj

Night Audit

Front Desk Agent

Front Desk Agent

Front Desk Wellness Associate

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent - Hampton Inn South Plainfield

Front Desk Agent

Front Desk Sales Associate

Leasing Agent

Lead Budtender

Front Office Agent

Guest Service Agent - $29.84

Night Auditor

Hyatt House Parsippany Whippany - Front Desk Agent

Front Desk Agent

Night Auditor

Front Desk Agent

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