The ACCS GLE/SIE Program Director promotes the full integration and functioning of Persons Served (PS) needed to live successfully in the community. Oversees the operation of a Group Living Environment or Supported Independent Environment site. Supervises residential staff; manages staffing, licensing, quality, and implementation of support interventions in Treatment Plans by residential staff following the direction of the Team LPHA Clinician. Facilitates successful and timely transitions to and from residential settings.
The essential job duties/responsibilities of the position include but are not limited to the information listed below:
- Promote the engagement, housing permanency, community tenure, achievement of greater self-sufficiency and successful completion of tenure at the residence for all PS at the site.
- Manage a GLE or SIE residential site’s systems and procedures, including planning and implementing regulations and requirements, quality improvement initiatives, and intakes and discharges from residence.
- Collaborate with Team’s Housing Coordinator to facilitate successful and timely transitions to and from the group residential site.
- Create a helping environment in the residence in which family, friends, and others important in the lives of PS are welcome, respected and valued.
- Promote teamwork between Team and GLE/SIE staff to provide all Treatment Plan interventions in and out of residence as needed.
- At the direction of the LPHA Clinician, ensure that the non-clinical support interventions of each resident’s Treatment Plan are completed as outlined.
- Implement Safety Plans and Crisis Prevention and Response Plans as developed by Team for residents.
- Assist the LPHA Clinician in managing the quality and timeliness of residential staffs’ Treatment Plan documentation and Medicaid Rehab Option standards adherence.
- Monitor the staffs’ use of evidence-based practice techniques, request additional training from Team staff as needed.
- Support the provision of evidence-based practices and best practices to PS, including Motivational Interviewing; Harm Reduction; Housing First; Stages of Change; Wellness Recovery Action Plans (WRAP); Seeking Safety and Cognitive Behavioral interventions.
- Manage the site’s DMH licensing adherence.
- Maintain the residence’s adherence to Medication Administration Program policies and procedures.
- Manage residential sites’ collection and use of resources including food stamps, program fees, representative payee accounts and Client Funds. Monitor expenses and residence’s budget. Submit information for billing procedures.
- Manage adverse events, including Incident Reporting; ensure corrective actions are implemented.
- Oversee Human Rights policies and procedures for residence.
- Ensure the maintenance, repair and safety of the residence.
- Maintain “good neighbor” relationships with residence’s neighbors.
- Maintain strong working alliances with other service providers of the PS in the residence, including Care Coordination entities.
- Hire, orient, provide day-to-day supervision of, and evaluate residence’s staff. Offer consistent and direct performance feedback. Conduct corrective action procedures for residential staff if needed.
- Manage relief and overtime resources to maintain operational excellence.
- Implement retention, recognition and awards initiatives for residence staff; provide career development guidance and broadcast promotion opportunities.
- Ensure required residential Performance Measures are maintained.
- Support staff training in, and use of trauma informed, recovery-oriented, person-centered, culturally competent and strengths-based approaches and skills training techniques in their work.
- Provide thorough and thoughtful documentation of PS needs and services.
- Promote healthcare, employment and education services access for PS.
- Participate as member of regional GLE/SIE Program Director Community of Practice Workgroup for continuous professional role competency development, mentoring and learning.
- Provides on-call coverage as assigned.
- Perform other related duties, as assigned.
Knowledge and Skills:
- Strong commitment to the right and ability of people served by ACCS to live, work, have meaningful relationships and receive the clinical treatment, resources and supports needed to thrive in their community of choice
- Skill in helping people integrate into the community through use of natural supports and basic community resources
- Knowledge of program management practices
- Knowledge of PS engagement strategies
- Knowledge of operational management and administrative systems and procedures
- Ability to form supportive, trusting relationships with PS and families
- Sensitivity to the cultural, religious, ethnic, disability and gender issues of PS
- Knowledge of human, legal, and civil rights of PS
- Knowledge of the effects of prejudice (including internalized negative attitudes about oneself), discrimination, and oppression of people with psychiatric disorders, and the effects of poverty
- Knowledge and use of different communication and learning styles
- Ability to make independent judgments and decisions
- Ability to work in a professional and confidential capacity
- Knowledge of formal and informal housing assessment skills and practices
- Knowledge of recovery-oriented, person-centered and strengths-based values and principles
- Knowledge of trauma-informed and culturally competent services
- Ability to adhere to the standards of Motivational Interviewing; Harm Reduction; Screening, Brief Intervention, Referral and Treatment (SBIRT); Housing First; Stages of Change; and Cognitive Behavioral interventions
- Skills and competence to follow and provide interventions for effective Treatment Plan interventions, and to ability to train residential staff to implement non-clinical aspects of Treatment plans
- Ability to collaborate effectively with other Team members to address the needs of PS in the Treatment Plan
- Knowledge of data-driven decision-making processes and ability to encourage others to use data analysis as needed
- Knowledge of personal computer applications and equipment
- Knowledge of documentation standards and requirements
Typical Requirements:
- A high school diploma or equivalent is required. In some cases, experience may be substituted for academic training.
- Certified Psychiatric Rehabilitation Practitioner credential preferred.
- A minimum of one year experience in progressively responsible human services functions required.
- Management experience preferred.
- Experience working with people with psychiatric disability and/or co-occurring disorders required.
- Must have access to an operational and insured vehicle and be willing to use it to transport PS.
- Bilingual/bicultural applicants and applicants with lived experience of psychiatric conditions are encouraged to apply.
Driving Requirements:
Driving is a requirement for this position using either a Vinfen van or a personal vehicle. If using a personal vehicle, you must possess and maintain adequate insurance as well as maintain a safe driving record which is subject to annual checks. A valid driver's license must be presented at the time of employment. Incumbents must be at least 21 years of age, have maintained a valid US driver's license for at least six months, and must be able to pass a driver's screening background check.
Physical Effort:
Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb as this is a very physically active position.
Must be able to lift at least 25 pounds using proper lifting techniques or the use of a two-person lift.
Ability to operate a computer and other office equipment such as a calculator, copier, and printer.
Ability to sit, reach, climb stairs, and maneuver through narrow spaces or hallways.
Ability to assist PS with tasks of daily living.
Ability to remain in a stationary position 50% of the time as needed.
Ability to bend, reach, file, sit, stand, and move around the facility.
Ability to speak, hear, and communicate with PS, staff, and external representatives.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Additional Certifications Required:
CPR required within first two weeks of hire
First Aid required within two weeks of hire
MAP required within 150 days of hire
