Top 25 Hotel front office manager Jobs in Westlake, Oh

Front Office Manager - Hilton Cleveland Downtown
Hilton —Cleveland, OH
- $57,000 - $60,000 a year
- Full-time
- Mid-level
- Hotel
- Paid parental leave
- Employee stock purchase plan
3d
Assistant Front Office Manager ** Extra Wellness Day Off Each Month!
Hyatt Regency Cleveland —Cleveland, OH
- Mid-level
- Hotel
- Supervising experience
- Paid holidays
- Health insurance
Assistant Front Office Manager
Westin Cleveland —Cleveland, OH
- $24.50 - $25.50 an hour
- Full-time
- Military
- Computer literacy
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
1d
Rooms Director
Kimpton Hotels & Restaurants —Cleveland, OH
- $75,000 - $80,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Hotel Operations Manager
Courtyard Cleveland Independence —Independence, OH
- $24 - $28 an hour
- Weekends as needed
- Mid-level
- Hotel
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
5d
Hotel Front Desk Manager
Holiday Inn Independence | Janus Hotels & Resorts —Independence, OH
- $45,000 - $50,000 a year
- Full-time
- Mid-level
- Hotel
- Organizational skills
- On-the-job training
Quick Apply
Front Desk Agent - Hotel Cleveland, Autograph Collection
Coury Hospitality —Cleveland, OH
- Full-time
- Sales
- Writing skills
- English
Quick Apply
Hotel Front Desk Manager
Holiday Inn Cleveland-South (Independence) —Independence, OH
- $45,000 - $50,000 a year
- Full-time
- Mid-level
- Hotel
- Business Administration
- Health insurance
- Dental insurance
Quick Apply
Guest Relations Coordinator
Marriott International, Inc —Cleveland, OH
- $20.46 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
Front Office Supervisor
Cleveland's Fidelity Hotel —Cleveland, OH
- $21 an hour
- Computer literacy
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Front Desk Supervisor
Westin Cleveland —Cleveland, OH
- $21 an hour
- Full-time
- Management
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
1d
Night Auditor
Holiday Inn Express Westlake —Westlake, OH
- $16 a year
- Weekends as needed
- Mid-level
- Office
- Hotel
Quick Apply
General Manager
Image Hotel Management —Medina, OH
- $52,000 - $70,000 a year
- Full-time
- Background check
- Microsoft Excel
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk Receptionist
Holiday Inn Express Vermilion —Vermilion, OH
- $15.00 - $15.50 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- Flexible schedule
Quick Apply
Assist General Manager - Spring Hill Suites
SpringHill Suites by Marriott Cleveland Solon —Solon, OH
- $54,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
2nd Shift Front Desk Supervisor
Embassy Suites Cleveland Rockside —Independence, OH
- $17 - $19 an hour
- Full-time
- Mid-level
- Hotel
- Ability to stand for extended periods
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
DoubleTree - Tudor Arms —Cleveland, OH
- $15 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
2nd shift Front Desk Agent
Embassy Suites Cleveland Rockside —Independence, OH
- $15 an hour
- Full-time
- English
- Hotel
- High school diploma or GED
Quick Apply
Part- Time Night Auditor
DoubleTree - Tudor Arms —Cleveland, OH
- $16 an hour
- Part-time
- Office
- Hotel
- High school diploma or GED
Quick Apply
Front Desk/Guest Service Agent
Image Hotel Management —Medina, OH
- $16 an hour
- Overnight shift
- Ability to walk for extended periods
- Computer literacy
- Hotel
Quick Apply

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hotel front office manager jobs near westlake, oh

Front Office Manager - Hilton Cleveland Downtown

Hilton -
Cleveland, OH

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Job Details

Full-time
$57,000 - $60,000 a year
3 days ago

Benefits

Paid parental leave
Employee stock purchase plan
Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Retirement plan

Qualifications

Staff supervision
Hotel policy compliance
Team supervision
Managing teams in a customer support role
Coaching
Upselling
Greeting customers
Hotel operational efficiency
Answering guest questions
Managing hospitality teams
Mid-level
Frontline customer support management
Team development
Increasing sales revenue
Hotel staff training
Office management
Hotel and accommodations guest complaints handling
Customer satisfaction improvement
Team motivation (leadership skill)
Team building

Full Job Description

Due to a recent internal promotion, Hilton Cleveland Downtown is seeking a Front Office Manager to join their incredible team! This is an exciting opportunity to take on a key role, oversee an exceptional guest service team, and help create a warm, welcoming, and memorable experience for every guest.

As the only Hilton Corporate-managed hotel in Cleveland, Hilton Cleveland Downtown offers an exciting and dynamic environment with 600 guest rooms and a strong focus on delivering outstanding hospitality. This is a fantastic opportunity for a hospitality leader looking to grow their career with Hilton!

Salaried Base Compensation: $57,000–$60,000 annually, plus the opportunity to earn a percentage of the team’s overall upsell revenue achieved

Schedule: This position will work primarily—and almost exclusively—second shift, from 2:00 PM–11:30 PM, with flexibility to work first shift and occasional overnight shifts as needed for coverage.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Manager , you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Apply Now

Refine Your Search

hotel front office manager jobs in westlake, oh

Front Office Manager - Hilton Cleveland Downtown

Assistant Front Office Manager ** Extra Wellness Day Off Each Month!

Assistant Front Office Manager

Rooms Director

Hotel Operations Manager

Hotel Front Desk Manager

Front Desk Agent - Hotel Cleveland, Autograph Collection

Hotel Front Desk Manager

Guest Relations Coordinator

Front Office Supervisor

Front Desk Supervisor

Night Auditor

General Manager

Hotel Front Desk Receptionist

Assist General Manager - Spring Hill Suites

2nd Shift Front Desk Supervisor

Front Desk Agent

2nd shift Front Desk Agent

Part- Time Night Auditor

Front Desk/Guest Service Agent

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