Top 13 Senior customer service Jobs in Westlake, Oh

Senior Client Service Manager, Personal Choice Retirement Accounts
Charles Schwab —Richfield, OH
- $33.65 - $43.27 an hour
- Hybrid work
- Research
- Office
- Analysis skills
- Paid parental leave
- Employee stock purchase plan
Call Center Reservationist
Senior Transportation C —Cleveland, OH
- $16 an hour
- Part-time
- Bilingual
- Computer literacy
- Writing skills
Quick Apply
Sr Customer Service Representative
Motion Industries (MOT) —Cleveland, OH
- Full-time
- Sales
- 5 years
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Senior Operations Manager – Print & Mail Services
Ricoh —Parma, OH
- $90,000 - $110,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
Sr Client Associate - Employee Benefits
Gallagher Benefit Services —Cleveland, OH
- $44,000 - $86,000 a year
- Basic math
- Mid-level
- Office
Senior Client Support Agent
Goosehead Insurance Agency —Westlake, OH
- Full-time
- Hybrid work
- Spanish
- English
- Mid-level
Senior Client Service Manager - Commercial Lines
Gallagher —Richfield, OH
- $69,500 - $116,000 a year
- High school diploma or GED
- Bachelor's degree
- Mentoring
Senior Client Services Lead
Further —Cleveland, OH
- Hybrid work
- Senior level
- Leadership
- Negotiation
- Paid parental leave
- Health savings account
Quick Apply
Senior Client Service Administrator - Property & Casualty
Oswald Companies —Cleveland, OH
- Full-time
- Mid-level
- Office
- Administrative experience
- Profit sharing
- Health insurance
Business Experience & Planning Advisor Senior - Customer Data Forensics
PNC Financial Services Group —Cleveland, OH
- $91,000 - $202,800 a year
- Full-time
- Office
- Master's degree
- 8 years
- Wellness program
- Health savings account
Sr. Technical Services Representative
LATICRETE International, Inc. —Cleveland, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
7d
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Cleveland, OH
- 5 years
- Research
- Travel
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC —Avon Lake, OH
- $36,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Disability insurance
11d

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Call Center Reservationist
Senior Transportation C —Cleveland, OH
Answer incoming calls promptly and professionally to assist customers with reservation inquiries and bookings. High school diploma or equivalent.
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Seasonal Sr. Coordinator, Customer Support (Central Ohio)
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Senior Client Service Manager, Personal Choice Retirement Accounts

Charles Schwab -
Richfield, OH

Apply Now

Job Details

$33.65 - $43.27 an hour

Benefits

Paid parental leave
Employee stock purchase plan
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
Vision insurance
401(k) matching
Sabbatical

Qualifications

Database systems
Professional ethics
Word embeddings
Meeting facilitation
Productivity software
Delegation

Full Job Description

Position Type: Regular

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site 4 days per week in one of the specified locations.

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

Schwab is an industry leading provider of retirement and health savings brokerage solutions to employers and their employees through our PCRA (Personal Choice Retirement Account) & HSBA (Health Savings Brokerage Account) solutions, a component of Personal Choice Investment Services (PCIS). The PCIS business model is B2B2C and offered through multiple distribution partnerships that include Third-Party Administrators (TPAs), Health Savings Providers, Independent Record-Keepers (IRKs), Trust Companies, Financial Advisors, and Institutional Retirement Plan providers. PCIS has over 150 partnership relationships, representing over 30,000 employers that offer a Schwab retirement or health savings brokerage solution.

PCIS is growing rapidly by helping third parties offer investment platforms that complement their businesses and support greater retirement and health care investment flexibility through PCRA and HSBA. PCIS is hiring a Sr. Client Service Manager to support B2B client-facing service and operational responsibilities. As the primary liaison between Retirement Plan Providers and Schwab, the Sr. Client Service Manager will strengthen existing relationships by delivering exceptional service, taking initiative, and addressing critical client needs.

As a Sr. Client Service Manager (individual contributor), you will manage day-to-day client relationships and oversee PCRA/HSBA client needs, including issue resolution, internal coordination, client presentations, and project support. Working closely with clients and business partners across PCIS Service, Operations, and Trading, you will serve as a subject matter expert and take the lead in addressing client matters related to daily file transfers, account management, money movement, account transfers, trading resolution, problem resolution, and service enhancements.

What you’ll do:

Responsibilities for the iPCRA Sr. Client Service Manager include, but are not limited to:

Lead service relationships with premier clients. Act as the primary contact for clients and internal partners to support the iPCRA Provider Service Team.
Build strong client relationships, collaborate effectively with internal partners, and lead or delegate client issues through successful resolution.
Take a holistic approach to each client interaction by understanding related issues and events, collaborating with peers, and delivering a consistent, well-coordinated client experience.
Manage multiple priorities while maintaining strong productivity to meet project objectives, deadlines and service level standards.
Serve as a subject matter expert. Build deep knowledge of the PCIS product and service suite and clearly explain it to top-tier clients and internal partners.
Deliver accurate, timely information to support team members, clients, and partners with analysis, research, problem-solving, and complex inquiries.
Facilitate productive meetings and presentations, both virtually and in-person, with clients, partners, and team members, with required travel of approximately 5-10%.
Perform duties with confidence, minimal supervision, and sound judgment to enhance client satisfaction while mitigating risk.
Adhere to all compliance/risk procedures and follow corporate and industry protocols.

What you have

To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.

Required Qualifications

5+ years of experience, preferably in financial service industry working with brokerage, employer sponsored retirement plans, employee benefits, Third Party Administrators (TPA’s) and/or Recordkeeping services.
3+ years of client-facing experience, preferably working with employer sponsored retirement plans.
Bachelor's degree or equivalent experience.
Digital proficiency, with the ability to utilize multiple applications at one time, including MS Word and Excel, internet researching, database systems, and email.
Strong service and client contact skills, along with excellent interpersonal, verbal, and written communication skills.
Ability to plan/ lead client and internal partner meetings in a professional, consultative, and effective manner.
Advanced analytical skills with the ability to prioritize complex tasks
Sense of urgency, excellent operational, organizational and follow-up skills with the ability to manage and process complex work.
Positive attitude, team orientation, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics

Licenses not required

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

#workplacejobs

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance

Apply Now

Refine Your Search

senior customer service jobs in westlake, oh

Senior Client Service Manager, Personal Choice Retirement Accounts

Call Center Reservationist

Sr Customer Service Representative

Senior Operations Manager – Print & Mail Services

Sr Client Associate - Employee Benefits

Senior Client Support Agent

Senior Client Service Manager - Commercial Lines

Senior Client Services Lead

Senior Client Service Administrator - Property & Casualty

Business Experience & Planning Advisor Senior - Customer Data Forensics

Sr. Technical Services Representative

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Sr. Consumer Loan Specialist - Sales Customer Service

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