Top 85 Service writer Jobs in Westlake, Oh

Service Manager Freightliner Dealership
CLEVELAND FREIGHTLINER INC —Parma, OH
- $95,000 - $150,000 a year
- Clean driving record
- Dealership
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
14d
Automotive Service Advisor
Honda of Middleburg Heights —Middleburg Heights, OH
- Full-time
- Clean driving record
- Dealership
- Mid-level
- Paid training
- Disability insurance
Quick Apply
Automotive Service Advisor/Writer
Spitzer Autoworld —Amherst, OH
- Full-time
- Background check
- Clean driving record
- Dealership
- Health savings account
- Disability insurance
Quick Apply
5h
Service Manager, Dealership
Carvana —Avon Lake, OH
- Overtime
- Background check
- 18 years or older
- Clean driving record
- Wellness program
- Health insurance
Quick Apply
Family Service Advisor
Northstar Memorial Group —North Olmsted, OH
- Full-time
- Criminal background check
- Clean MVR report
- Entry level
- AD&D insurance
- Disability insurance
Quick Apply
Automotive Service Writer @ Mercedes Benz of North Olsmted
Mercedes Benz of North Olmsted —North Olmsted, OH
- $80,000 - $100,000 a year
- Dealership
- Mid-level
- Driving
Quick Apply
Service Advisor
Victory Toyota of Brook Park —Brook Park, OH
- $10,000 - $15,000 a month
- Full-time
- Clean driving record
- Dealership
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
SERVICE WRITER
Halleen Kia —North Olmsted, OH
- Full-time
- Background check
- Clean driving record
- Dealership
- Paid training
- Health insurance
Quick Apply
Automotive Service Advisor/Writer
Weber Automotive, Inc. —North Olmsted, OH
- $52,000 - $100,000 a year
- Full-time
- Background check
- Sales
- Mid-level
- Paid training
- Paid holidays
Quick Apply
8d
Automotive Service Writer
Serpentini Automotive Group —North Olmsted, OH
- $50,000 - $130,000 a year
- Full-time
- Dealership
- Mid-level
- 2 years
- Paid holidays
- Health insurance
Quick Apply
Automotive Service Advisor / Writer | *Up To $65K & Weekends Off | Avon
Christian Brothers Automotive —Avon, OH
- Up to $65,000 a year
- Full-time
- Windows
- Ability to lift 50 pounds
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
12d
Service Advisor - Pinecrest
Aritzia —Cleveland, OH
- $20 - $30 an hour
- Part-time
- Mid-level
Service Advisor
Weber Automotive —North Olmsted, OH
- $52,000 - $120,000 a year
- Full-time
- Sales
- Customer service
- Mid-level
- Paid training
- Paid holidays
Quick Apply
5d
Service Writer/Advisor
Montrose Kia —Sheffield Lake, OH
- $45,000 - $100,000 a year
- Full-time
- Dealership
- Computer literacy
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Auto Care Center Service Writer
Walmart —Avon, OH
- $15 - $28 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
3d
Family Service Advisor
Craciun Funeral Home —Fairview Park, OH
- $40,000 - $80,000 a year
- Full-time
- No experience needed
- High school diploma or GED
- Entry level
Quick Apply
Service Advisor
Serpentini Chevrolet of Westlake —Westlake, OH
- Full-time
- Clean driving record
- Dealership
- English
- Health insurance
- Dental insurance
Quick Apply
Collision Estimator - AutoNation Collision Center Westlake
Auto Dealership VII, LLC —Westlake, OH
- Full-time
- Clean driving record
- Dealership
- Driver's License
- Dental insurance
- Vision insurance
Quick Apply
5d
SERVICE ADVISOR
AMERICAN NATIONAL FLEET SERVICE —Independence, OH
- Full-time
- Background check
- Sales
- Mid-level
- Paid holidays
- Disability insurance
Service Writer- Freightliner
CLEVELAND FREIGHTLINER INC —Parma, OH
- $50,000 - $60,000 a year
- Mid-level
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply

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service writer jobs near westlake, oh

Service Manager Freightliner Dealership

CLEVELAND FREIGHTLINER INC -
Parma, OH

Quick Apply

Job Details

$95,000 - $150,000 a year
14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Managing maintenance teams
Customer communication
Vehicle mechanics for truck drivers
Team leadership
Metrics Reporting
Auto service management
High school diploma or GED
Diesel truck repair
Warranty issues management
Management reporting
Productivity software
Business operations
Automotive diagnostics
General management

Full Job Description

The Service Manager is responsible for leading the daily operations of a full-service Freightliner dealership service department. This position ensures exceptional customer service, efficient shop operations, technician productivity, and profitability while maintaining the highest standards of safety, quality, and compliance. The Service Manager works closely with customers, technicians, parts, and sales departments to deliver timely and accurate repairs that maximize customer uptime.

Key Responsibilities

Oversee all day-to-day service department operations, including scheduling, workflow, and repair quality.
Lead, coach, and develop service advisors, foremen, technicians, and support staff.
Monitor shop productivity, efficiency, and technician utilization to achieve departmental goals.
Ensure repairs are completed accurately, safely, and within promised timelines.
Deliver outstanding customer service by resolving concerns promptly and maintaining strong customer relationships.
Review repair orders for accuracy, warranty compliance, and proper documentation.
Manage warranty administration in accordance with Freightliner and manufacturer guidelines.
Collaborate with the Parts Department to ensure timely availability of parts for repairs.
Develop and manage departmental budgets while controlling labor, overtime, and operating expenses.
Track and improve key performance indicators (KPIs), including labor sales, gross profit, technician efficiency, comeback rate, customer satisfaction, and repair cycle time.
Ensure compliance with OSHA regulations, environmental standards, dealership policies, and manufacturer requirements.
Recruit, train, mentor, and evaluate service department employees.
Conduct regular team meetings and performance reviews.
Promote a positive, professional, and safety-focused work environment.
Support 24/7 emergency service operations and fleet customer needs when required.

Qualifications

High school diploma or GED required; Associate's or bachelor's degree in business, Automotive, Diesel Technology, or related field preferred.
Minimum of 5 years of heavy-duty truck service management experience, preferably in a Freightliner or OEM dealership environment.
Strong knowledge of diesel engines, heavy-duty truck systems, diagnostics, and repair procedures.
Experience managing technicians, service advisors, and shop operations.
Excellent leadership, communication, organizational, and problem-solving skills.
Proficiency with dealership management systems (DMS), service software, and Microsoft Office.
Understanding of warranty administration and manufacturer policies.
Valid driver's license with an acceptable driving record; CDL preferred but not required.

Preferred Skills

Freightliner dealership experience.
Knowledge of DTNA warranty systems and service programs.
Strong financial and business management skills.
Ability to analyze reports and make data-driven operational decisions.
Experience with continuous improvement initiatives and lean service processes.

Key Performance Indicators (KPIs)

Customer Satisfaction Index (CSI)
Technician Productivity and Efficiency
Labor Gross Profit
Shop Throughput
First-Time Fix Rate
Comeback Percentage
Warranty Recovery
Departmental Revenue Growth
Employee Retention
Safety and OSHA Compliance

Physical Requirements

Ability to walk throughout the service facility daily.
Occasional lifting of up to 50 pounds.
Ability to work in a shop environment with varying temperatures, noise, and exposure to vehicle equipment.

Benefits:

401(k)
401(k) matching
Health insurance
Dental insurance
Vision insurance
Supplemental voluntary insurances available.
Life Insurance is fully funded by the employer
Employee assistance program
Employee discount
Paid time off
Birthday day off
Recognition for longevity
Parental leave
Referral program
Health Club/Recreation Center membership reimbursements
Employee Team Member Programs and more!

Required Education:

Bachelor's degree in Business Administration, Management, or a related field.

Required Experience:

Minimum of 5 years of experience in a service management role or similar position.
Proven track record of successfully managing teams and improving service delivery.
Experience in developing and implementing service strategies and processes.
Familiarity with industry standards and best practices in service management.

Required Skills and Abilities:

Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze service metrics and implement improvements.
Proficiency in using service management software and tools.
Strong problem-solving and decision-making abilities.
Ability to work under pressure and manage multiple priorities.
Customer-focused mindset with a commitment to delivering high-quality service.

Quick Apply

Refine Your Search

service writer jobs in westlake, oh

Service Manager Freightliner Dealership

Automotive Service Advisor

Automotive Service Advisor/Writer

Service Manager, Dealership

Family Service Advisor

Automotive Service Writer @ Mercedes Benz of North Olsmted

Service Advisor

SERVICE WRITER

Automotive Service Advisor/Writer

Automotive Service Writer

Automotive Service Advisor / Writer | *Up To $65K & Weekends Off | Avon

Service Advisor - Pinecrest

Service Advisor

Service Writer/Advisor

Auto Care Center Service Writer

Family Service Advisor

Service Advisor

Collision Estimator - AutoNation Collision Center Westlake

SERVICE ADVISOR

Service Writer- Freightliner

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