Top 4 Tech support associate Jobs in Westlake, Oh

Helpdesk Associate
Goosehead Insurance Agency —Westlake, OH
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Employee stock purchase plan
- Paid holidays
4d
Entry-Level IT Support Associate (F)
Expedient —Cleveland, OH
- $32,000 - $37,000 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Computer networking
- Paid training
- Disability insurance
Quick Apply
Associate Technical Account Manager
Yardi Systems, Inc. —Cleveland, OH
- $31.25 - $32.81 an hour
- Full-time
- Hybrid work
- Mid-level
- Finance
- Bachelor's degree
- Profit sharing

Related jobs to explore

Based on your search for tech support associate

Automotive Parts Counter Sales Associate
Serpentini Chevrolet Auto Group —Strongsville, OH
Process sales transactions accurately through POS (Point of Sale) systems while handling cash, credit, and electronic payments with professionalism and…
$65,000 - $70,000 a year
Quick Apply
4d
Entry Level Loan Officer Associate
DigitalHire —Cleveland, OH
Train and study to become a licensed Loan Officer. Taking applications, pulling credit, and learning the company's internal loan origination system (Encompass).
$100,000 - $120,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Associate - (Entry Level)
American Pan Company —Urbana, OH
Associate degree or coursework in Information Technology or related field. The Entry-Level IT Support Specialist provides first-line technical support to end…
Quick Apply

I want to receive the latest job alert for tech support associate in westlake, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

tech support associate jobs near westlake, oh

Technical Account Manager jobs in Cleveland, OH

Entry Level Associate jobs in Cleveland, OH

Helpdesk Associate jobs in Austin, TX

Helpdesk Associate jobs in Washington, DC

Associate Of Arts Degree jobs in Charlotte, NC

Helpdesk Associate jobs in Haverhill, MA

It Helpdesk jobs in League City, TX

Associate Degree Nursing jobs in Las Vegas, NV

Helpdesk Associate jobs in Greenwood Village, CO

Technical Account Manager jobs in Cincinnati, OH

Remote Technical Support jobs in Florida

Technical Account Manager jobs in Boston, MA

Enterprise Account Executive jobs in Remote

Manager Walmart jobs in Houston, TX

Technical Account Manager jobs in Long Island, NY

Technical Account Manager jobs in Madison, WI

Entry Level Remote Customer Service jobs in Miami, FL

Entry Level Associate jobs in Houston, TX

Entry Level Associate jobs in Michigan

Data Entry jobs in Davie, FL

Helpdesk Associate

Goosehead Insurance Agency -
Westlake, OH

Apply Now

Job Details

Full-time
4 days ago

Benefits

Employee stock purchase plan
Paid holidays
Disability insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication

Full Job Description

About Goosehead

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members.

Job Summary

The primary role of the Helpdesk Support Associate is to service the technology support needs of our user base in a demanding results-oriented environment. This role is expected to deal with many calls and emails to the Help Desk using a variety of problem-solving techniques, while maintaining a high level of end user satisfaction. Associates will receive training in the technologies and administrative processes required to execute their duties. This person will be able to expand their technical ability across a range of software, hardware, mobile, and enterprise platforms.

Principal Duties and Responsibilities

Develop the skills required to be the primary contact for IT related problems for Goosehead Corporate employees.
Develop the troubleshooting and resolution skills required to address hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, printers, projectors, etc.)
Perform follow-up with users to ensure complete end-user resolution and satisfaction.
Learn the inventory system and maintain accurate inventory database, repair log, and case log.
Develop the skills to proactively identify and complete IT projects that add value to the department and/or our end users.
Enforce IT guidelines and policies to ensure data integrity, confidentiality, and system reliability while providing essential flexibility to end users.
Use Active Directory and other management system tools to create and manage user accounts and set permissions in various on and off premise systems.
Develop best practices in the IT environment through learning, training and experience sharing with local staff and network peers.
Coordinate off-site repairs with external vendors.
Provide off-hours, weekend and holiday coverage as needed.

Experience and Skills

Excellent customer service skills with a results-oriented approach is paramount to success in this position.
Strong time management and prioritization skills in a consistently evolving, multi-tasking environment.
Ability to be calm and think clearly under pressure.
Possess the aptitude or experience to provide proactive service to our customers.
Demonstrated interest and aptitude in technology and technical issues.
Exceptional and professional written and verbal communication with customers and members of the team
Display a confident, independent, and self-motivated approach to work.
Demonstrate strong intellectual and intuitive ability for analytical problem solving and resolution.
Knowledge of basic troubleshooting skills and approaches.
Ability to work extended hours, including nights and weekend hours to resolve issues or meet project deadlines.
Experience working with Microsoft Active Directory, Azure AD, Windows PowerShell scripting, Windows 10/11 Pro OS, Office 365 (Outlook, Excel, PowerPoint, Word), SharePoint and Salesforce.
Bachelor’s degree in computer science, MIS, or related field with a minimum GPA of 3.0, or an equivalent combination of education, training, certifications, and corporate experience is preferred. 1-3 years’ previous experience preferred.

Benefits Summary

High quality voluntary health, vision, disability, life, and dental insurance programs
401K Matching Plan
Employee Stock Purchase Plan
Paid holidays, vacation, and sick leave
Corporate sponsored programs to enhance employee physical, financial, mental, and emotional wellness
Financial Solution Program

Equal Employment Opportunity:

Goosehead is an equal-opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

Apply Now

Refine Your Search

tech support associate jobs in westlake, oh

Helpdesk Associate

Entry-Level IT Support Associate (F)

Associate Technical Account Manager

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for tech support associate in westlake, oh

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected