Top 160 Guest service agent Jobs in Westlake, Tx

Front Desk Agent-The Ricardo Marriott Hotel
Coury Hospitality —Westlake, TX
- Full-time
- Writing skills
- English
- Hotel
Quick Apply
8d
Front Desk Agent
NFC Amenity Management —Grapevine, TX
- $17.50 - $18.00 an hour
- Part-time
- US work authorization
- Entry level
- Paid training
- Disability insurance
Quick Apply
2d
Front Desk Agent
Courtyard Lewisville —Lewisville, TX
- Computer literacy
- Hotel
- High school diploma or GED
1d
FRONT DESK AGENT
TEXAS WESTERN MANAGEMENT PARTNERS —Lewisville, TX
- Part-time
- Hotel
- Marketing
- Entry level
Quick Apply
7d
Front Office Agent
Live! by Loews - Arlington, TX —Arlington, TX
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- Military encouraged
- Paid holidays
- Health insurance
Quick Apply
FRONT DESK AGENT
Texas Western Hospitality Group —Grapevine, TX
- Full-time
- Hotel
- Marketing
- Entry level
Quick Apply
Front Office Agent | Benefits Include: Paid Vacation, Free Room Nights, and MANY MORE!
Grand Hyatt DFW —Dallas, TX
- Weekends as needed
- Hotel
- High school diploma or GED
- Associate's degree
- Employee stock purchase plan
- Health insurance
Bilingual Guest Loyalty Membership Agent
Unleashed Brands —Bedford, TX
- Spanish
- English
- 2 years
Quick Apply
Leasing Associate
RPM Living —Northlake, TX
- Weekends as needed
- Background check
- Office
- Ability to climb stairs
- Paid holidays
- Health insurance
8d
Call Center Representative - Hybrid
CNMK Texas Properties, LLC. —Frisco, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid training
- Health insurance
Quick Apply
Celebrity Services Agent
Marriott International, Inc —Grapevine, TX
- Full-time
- Hotel
- High school diploma or GED
- Leadership
Front Desk Agent
Marriott International, Inc —Dallas, TX
- Weekends as needed
- Hotel
- High school diploma or GED
- Front desk
Front Desk Agent Overnight
Marriott International, Inc —Irving, TX
- Overnight shift
- Hotel
- High school diploma or GED
- Accounting
Front Desk Agent - PM Shift
Embassy Suites Dallas Market Center —Dallas, TX
- Weekends as needed
- Computer literacy
- Hotel
- Typing
- Disability insurance
- Health insurance
Front Office Agent (Part-Time)
Loews Arlington Hotel —Arlington, TX
- Part-time
- Ability to walk for extended periods
- Military encouraged
- Ability to stand for extended periods
- Paid holidays
- Health insurance
Quick Apply
Courtyard Dallas DFW Airport North Grapevine - Front Desk Agent
Aimbridge Hospitality —Grapevine, TX
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Guest Services Agent
Onni Properties LLC —Dallas, TX
- Full-time
- Microsoft Outlook
- Windows
- Hotel
- Flexible spending account
- Employee assistance program
Quick Apply
7d
Homewood Suites Arlington - Guest Services Agent - PART TIME
Homewood Suites Arlington —Arlington, TX
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
10d
Front Desk Agent-Part Time
Westin Dallas Stonebriar —Frisco, TX
- Part-time
- Military
- Office
- Math
- Disability insurance
- Health insurance
Quick Apply
8d
Front Office Agent
Kozy Hotel Dallas —Bedford, TX
- $16 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply

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Front Desk Agent-The Ricardo Marriott Hotel

Coury Hospitality -
Westlake, TX

Quick Apply

Job Details

Full-time
8 days ago

Qualifications

Visitor query response
Computer operation
Customer communication
Hotel and accommodations payment processing
Fire safety
Hotel policy compliance
Writing skills
Greeting customers
Processing cash transactions
Answering guest questions
English
Hotel room assignment management
Public safety procedures
Accounting
Customer relationship management
Hotel emergency procedures
Customer issue escalation
Typing
Hotel and accommodations guest complaints handling
Accident reporting
Hotel safety procedures
Entry level
Customer data entry

Full Job Description

Why Work at The Ricardo Marriott?
At The Ricardo Marriott DFW Westlake, we blend timeless elegance with contemporary hospitality to create a stay that feels both refined and effortlessly welcoming. With thoughtfully designed spaces, elevated culinary experiences, and amenities that anticipate every need, our hotel is a destination where details matter. Curators at The Ricardo Marriott thrive in a culture that celebrates excellence, embraces individuality, and brings unmatched moments to life through genuine, guest-centered service.

DEPARTMENT: Front Office
REPORTS TO: Front Office Manager
STATUS: Non-Exempt

POSITION SUMMARY:
This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES:

Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.
Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Accommodate room changes expediently.
Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.
Acquaint guests with city attractions, community events and nearby areas of interest.
Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
Responsible for proper key control and other security measures.
Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Properly handle lost and found items.
Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
Report all maintenance issues for guest satisfaction.
Report to work wearing the required uniform and meeting professional grooming standards.
Maintain confidentiality of all guests and hotel information
Perform other duties as assigned.
Actively participate in ongoing training.

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.
Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
Ability to deal with guests when they are angry or upset.
Professional appearance and demeanor.
Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
Previous cashier experience/ Basic accounting skills.
Ability to work quickly and thoroughly when under pressure.
Knowledge of hotel facilities and features.
Ability to attend to more than one task at a time.
Ability to maintain excellent attendance and punctuality.
Knowledge of area and surrounding communities.

EXPERIENCE:

Customer Service experience preferred.

PHYSICAL DEMANDS:

Must be able to stand for long periods of time.
May include crowded office setting or “close quarters”.
General office environment with limited physical activity.

This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time.

Quick Apply

Refine Your Search

guest service agent jobs in westlake, tx

Front Desk Agent-The Ricardo Marriott Hotel

Front Desk Agent

Front Desk Agent

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Front Office Agent

FRONT DESK AGENT

Front Office Agent | Benefits Include: Paid Vacation, Free Room Nights, and MANY MORE!

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Celebrity Services Agent

Front Desk Agent

Front Desk Agent Overnight

Front Desk Agent - PM Shift

Front Office Agent (Part-Time)

Courtyard Dallas DFW Airport North Grapevine - Front Desk Agent

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I want to receive the latest job alert for guest service agent in westlake, tx

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