Top 888 Customer service Jobs in Westlake Oh

Customer Relations Coordinator/Sr Customer Relations Coordinator
AIPSO —Mayfield Heights, OH
- $54,400 - $103,800 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
Quick Apply
Regional Customer Success Agent
Avtron Power Solutions —Valley View, OH
- $60,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Customer Success Representative
Sky Nova, Inc —Strongsville, OH
- $3,400 - $5,200 a month
- Full-time
- Background check
- In-person
- Entry level
Quick Apply
2d
CUSTOMER SERVICE REPRESENTATIVE
Health Aid of Ohio Inc —Middleburg Heights, OH
- $18 an hour
- 8 hour shift
- English
- Office
- High school diploma or GED
- Continuing education credits
- Health savings account
13d
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Apple —Westlake, OH
- $22.00 - $28.88 an hour
- Weekends as needed
- Entry level
- Employee stock purchase plan
- Health insurance
Front Desk Receptionist
Hair Therapy Salon —Westlake, OH
- $12 - $15 an hour
- Part-time
- Organizational skills
- In-person
- Communication skills
- Employee discount
Quick Apply
1d
Dental Front Desk Reception
The Kids Dentist LLC —Westlake, OH
- $18 - $21 an hour
- Full-time
- Dental office
- In-person
- Entry level
- Health insurance
- Paid time off
Quick Apply
2d
Hotel Front Desk Attendant
Hampton by Hilton —Westlake, OH
- $15.00 - $15.25 an hour
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
Quick Apply
Call Center / Customer Service
Westside Toyota —North Olmsted, OH
- 8 hour shift
- Computer literacy
- Driver's License
- Computer skills
- Paid training
- Disability insurance
Quick Apply
Financial Services Representative - Cleveland West, OH
Fidelity Investments —Westlake, OH
- Full-time
- Office
- In-person
- Entry level
- Paid training
- Wellness program
Operations Customer Service Representative
Sherwin-Williams —Cleveland, OH
- $56,743 - $70,367 a year
- Full-time
- Inventory management
- Office
- High school diploma or GED
8d
Front Desk Associate
Waxxpot —Westlake, OH
- $13 an hour
- Part-time
- Sales
- Front desk
- Guest services
Quick Apply
Patient Service Specialist
Cleveland Clinic —Avon, OH
- $15.75 - $21.65 an hour
- Full-time
- Hospital
- Computer literacy
- Basic math
- Dental insurance
- Vision insurance
Client Service Representative (CSR)
Cleveland Menu Printing —Cleveland, OH
- $24.75 - $30.00 an hour
- Monday to Friday
- Computer literacy
- Office
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Agent
Sherwin-Williams —Cleveland, OH
- $51,718 - $63,775 a year
- Full-time
- Inventory management
- Office
- High school diploma or GED
9d
Client Service Representative
Avon Lake Pet Health Campus —Avon Lake, OH
- Part-time
- Customer service
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Schibley Chemical Company —Elyria, OH
- $18 an hour
- Full-time
- Background check
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
6d
Customer Service & Operations Coordinator
Anderson Heating & Cooling —Elyria, OH
- $20 - $30 an hour
- Part-time
- Hybrid work
- Google Workspace
- Office
- Residential
- Paid training
- Paid time off
Quick Apply
PRE-ACCESS REP I
Southwest General —Middleburg Heights, OH
- Full-time
- High school diploma or GED
- Medical terminology
- Entry level
- Free parking
Customer Service Representative
Sherwin-Williams —Cleveland, OH
- $56,743 - $70,367 a year
- Monday to Friday
- Spanish
- High school diploma or GED
- Conflict management
9d

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Customer Relations Coordinator/Sr Customer Relations Coordinator

AIPSO -
Mayfield Heights, OH

Quick Apply

Job Details

Full-time
$54,400 - $103,800 a year

Qualifications

Customer communication
Writing skills
Client inquiry handling
Customer issue escalation
Insurance (Financial sectors)
Root cause analysis

Full Job Description

AIPSO is a management organization and service provider for various insurance industry groups responsible for administering the residual market. We are a national organization that serves local customer needs. Centralization and standardization are key to many AIPSO services because of the inherent economies of scale and other efficiencies. However, our organization is based on customer focus and recognizes the need for flexibility in serving customer groups with diverse interests.

Essential Duties & Responsibilities

Coordinate the development of written communication for inquiries from insured’s, regulators or other sources.
Communicate with internal departments to gather the needed information for investigation.
Investigate and retrieve information to develop a response, working with subject matter experts (Underwriting, Claims, Billing, Legal & Compliance Services).
Analyze data and provide recommendations and solutions based on the investigation's findings, following guidance and procedures to recommend best course of action.
Discuss issues with complainants, investigators, insureds and producers as needed.
Draft well written and thoughtful responses to all inquiries while ensuring timeliness of inquiry responses.
Maintain and monitor systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the organization's complaint handling procedure.
Additional responsibilities such as monitoring weather moratoriums and event recoveries as needed.

Specifications/Qualifications

Education:
A college degree is preferred: Associate degree (AA/AS) or equivalent from a two-year college or technical school or a Bachelor’s degree (BA/BS) from a four-year college or university. Additional appropriate experience will be considered in lieu of a degree.

Experience:
Three or more years’ related experience (communication, insurance operations, formal writing). Experience resolving a wide range of customer inquiries and problems and handling escalated customer complaints. Experience dealing directly with internal and external customers.

Skills/
Knowledge:

Proficient in the use of Microsoft Office productivity tools (e.g. Outlook, Word, Excel, CRM) to manage work.
Knowledge of insurance underwriting (commercial preferred).
Aptitude for problem solving and the ability to make both team-based and independent decisions; including ability to analyze complex issues, find the root cause of the problem, and consider a wide range of alternatives before acting.
Demonstrate strong verbal and written communication skills, including ability to effectively present information and respond to questions from groups or individuals.
Ability to multi-task and demonstrate flexibility while maintaining attention to detail.
Demonstrate excellent organizational and customer service skills as well as strong interpersonal and negotiation skills.
Ability to work independently and interact professionally and effectively in a team environment.

Salary Range: $54,400 - $86,800/$65,000 - $103,800 Annual. Actual salary for this position will be determined by a number of factors, including the scope, complexity, and location of the role as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; internal equity and other conditions of employment.

AIPSO is an equal opportunity employer. To this end, all employment related decisions are made on a non-discriminatory basis and in full compliance with federal, state, and local laws prohibiting discrimination in employment.

Quick Apply

Refine Your Search

customer service jobs in westlake oh

Customer Relations Coordinator/Sr Customer Relations Coordinator

Regional Customer Success Agent

Customer Success Representative

CUSTOMER SERVICE REPRESENTATIVE

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

Front Desk Receptionist

Dental Front Desk Reception

Hotel Front Desk Attendant

Call Center / Customer Service

Financial Services Representative - Cleveland West, OH

Operations Customer Service Representative

Front Desk Associate

Patient Service Specialist

Client Service Representative (CSR)

Customer Service Agent

Client Service Representative

Customer Service Representative

Customer Service & Operations Coordinator

PRE-ACCESS REP I

Customer Service Representative

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