Top 9104 Team leader Jobs in Westland, Mi

Call Center Operations Manager
UAW-FCA-Ford-General Motors Legal Services Plan —Wayne, MI
- $75,000 - $82,000 a year
- Email
- Hybrid work
- Background check
- 7 years
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
General Manager
Bradford Airport Logistics —Detroit, MI
- $100,000 a year
- Full-time
- Background check
- Clean driving record
- Customer service
- Free parking
- Health savings account
5d
Neuroscience Sales Specialist - Valley Stream - Johnson & Johnson Innovative Medicine
Johnson & Johnson Services, Inc. —Garden City, MI
- $79,000 - $155,000 a year
- Full-time
- Background check
- 18 years or older
- Clean driving record
- Paid holidays
- Parental leave
Assets Protection Team Leader
Target —Livonia, MI
- $23.25 - $39.50 an hour
- Part-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
11d
Area Manager, Early Career - (2027) - Michigan
Amazon.com Services LLC - A57 —Livonia, MI
- $65,200 - $75,000 a year
- Weekends as needed
- Customer service
- Mid-level
- Ability to climb stairs
- AD&D insurance
- Health insurance
11d
GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Food Service, Starbucks) (T2230)
Target —Livonia, MI
- From $16.25 an hour
- Part-time
- Merchandising
- Entry level
- Flexible schedule
Dietary Helper II
Corewell Health —Wayne, MI
- $16.26 - $19.93 an hour
- Part-time
- Hospital
- English
- High school diploma or GED
Store Manager in Training
JCPenney —Westland, MI
- $70,070 - $100,100 a year
- 5 years
- Merchandising
- Mid-level
- Paid holidays
- Health insurance
Team Member
Urban Air Adventure Parks —Livonia, MI
- Reliable transportation
- Café
- Entry level
Front of House Team Member
Chick-fil-A —Livonia, MI
- Up to $16 an hour
- Part-time
- Quick service & fast food restaurant
- In-person
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply
Back of House Team Member
Chick-fil-A —Livonia, MI
- Up to $16 an hour
- Part-time
- No education required
- Quick service & fast food restaurant
- In-person
- Health insurance
- Dental insurance
Quick Apply
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T0281)
Target —Westland, MI
- From $16 an hour
- Choose your own hours
- Entry level
- Flexible schedule
Warehouse Associate- Livonia
Renewal by Andersen LLC —Livonia, MI
- $18.05 - $26.15 an hour
- Full-time
- Basic math
- Forklift
- Residential
- Profit sharing
- Paid parental leave
Quick Apply
14d
Operations Manager
Amazon.com Services LLC —Livonia, MI
- $91,000 - $136,500 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
Clean Team Lead
Walmart —Canton, MI
- $20 - $33 an hour
- Full-time
- High school
- Sanitation
- Mid-level
- Paid jury duty
- Disability insurance
Production Supervisor
ImageFIRST Healthcare Laundry Specialists —Livonia, MI
- $70,000 - $80,000 a year
- Full-time
- Spanish
- Customer service
- Computer literacy
- Paid parental leave
- Health insurance
Quick Apply
4d
Scaffolding Warehouse Associate
Ram Construction Services of Michigan INC —Livonia, MI
- $22 - $25 an hour
- Construction site
- Customer service
- Basic math
- Paid holidays
- Health insurance
Quick Apply
Warehouse and Logistics Manager
Precision Door Service —Plymouth, MI
- $80,000 - $100,000 a year
- Up to 50% travel
- ERP systems
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0281)
Target —Westland, MI
- From $16 an hour
- Part-time
- Entry level
- Flexible schedule
General Labor – Packer - US
Pure Flavor —Romulus, MI
- Full-time
- No experience needed
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply

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team leader jobs near westland, mi

Call Center Operations Manager

UAW-FCA-Ford-General Motors Legal Services Plan
Wayne, MI

Quick Apply

Job Details

Full-time
$75,000 - $82,000 a year

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
401(k) 6% Match
Vision insurance
Life insurance
Retirement plan

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
Staff policy implementation
Process improvement planning
Analytics

Full Job Description

The UAW-FCA-Ford-General Motors Legal Services Plan is seeking an experienced Call Center Operations Manager to lead our Member Intake Department and drive continuous improvement in service quality, operational performance, and the member experience.

Our Member Intake Department serves as the first point of contact for thousands of members seeking legal assistance each year. Representatives verify eligibility, explain Plan benefits, assign matters to staff attorneys or cooperating attorneys, and direct members to the appropriate resources when additional review or specialized referrals are needed.

We are seeking a proven leader who can build upon an established operation by strengthening quality assurance, improving first-contact resolution, reducing repeat calls, increasing productivity, and using data to drive continuous improvement.

Primary Responsibilities

● Lead, coach, and develop a team of approximately 12 unionized Member Intake Representatives.

● Build a culture focused on professionalism, accountability, and exceptional member service.

● Develop and oversee a quality assurance program that includes call monitoring, coaching, and performance feedback.

● Improve first-contact resolution by ensuring representatives provide complete, accurate explanations of Plan benefits, referral procedures, and member responsibilities.

● Analyze operational metrics and prepare reports that identify trends, measure productivity, improve service quality, and reduce repeat calls.

● Supervise a primarily remote workforce while ensuring accountability and consistent performance.

● Identify workflow improvements and implement technology, including AI tools, that enhance efficiency and the member experience.

● Partner with attorneys and leadership to continuously improve departmental performance and member satisfaction.

Qualifications

● Bachelor’s degree preferred, or an equivalent combination of education and progressively responsible contact center leadership experience.

● Seven or more years of leadership experience in a contact center, customer service, member services, employee benefits, insurance, healthcare, financial services, legal operations, or another service-focused environment.

● Demonstrated success improving contact center performance through quality assurance, employee coaching, operational analytics, and process improvement.

● Strong leadership, communication, analytical, coaching, and organizational skills.

● Experience supervising remote or hybrid teams required.

● Unionized environment. Experience administering CBA or detailed employee policies and manual.

Compensation & Benefits

Salary: $75,000–$82,000, depending on qualifications and experience.

We offer an excellent benefits package, including comprehensive health insurance, an employer-paid 6% 401(k) contribution, 15 paid holidays, paid vacation and sick leave, and a hybrid work environment.

If you are passionate about developing employees, improving operations, and delivering an outstanding member experience, we encourage you to apply.

Qualified applicants should submit a resume, references and cover letter to [email protected].

Pay: $75,000.00 - $82,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Retirement plan
Vision insurance

Work Location: Hybrid remote in Wayne, MI 48184

Quick Apply

Refine Your Search

team leader jobs in westland, mi

Call Center Operations Manager

General Manager

Neuroscience Sales Specialist - Valley Stream - Johnson & Johnson Innovative Medicine

Assets Protection Team Leader

Area Manager, Early Career - (2027) - Michigan

GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Food Service, Starbucks) (T2230)

Dietary Helper II

Store Manager in Training

Team Member

Front of House Team Member

Back of House Team Member

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T0281)

Warehouse Associate- Livonia

Operations Manager

Clean Team Lead

Production Supervisor

Scaffolding Warehouse Associate

Warehouse and Logistics Manager

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0281)

General Labor – Packer - US

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