Top 1093 Customer experience leader Jobs in Westland Mi

Member Experience Lead
VASA Fitness —Dearborn, MI
- $18.70 an hour
- Full-time
- Background check
- Mid-level
- Office
- Paid parental leave
- Health savings account
Quick Apply
(USA) Personal Shopper Lead - Sam's
Sam's Club —Canton, MI
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
10d
Shift Leader
Smoothie King —Livonia, MI
- $13 - $16 an hour
- Part-time
- Serving
- Fast casual restaurant
- No experience needed
- Paid training
- Employee discount
Quick Apply
CT Technologist Lead
Corewell Health —Wayne, MI
- Full-time
- BLS Certification
- Mid-level
- In-person
- Health insurance
HVAC Lead Installer
Thornton & Grooms —Farmington Hills, MI
- Customer service
- Residential
- Training & development
Quick Apply
CT Technologist Lead
Corewell Health —Wayne, MI
- Full-time
- 5 years
- BLS Certification
- Mid-level
- Health insurance
Insulation Supervisor / Team Lead / Foreman
Ecotelligent Homes —Farmington Hills, MI
- $25 - $30 an hour
- Full-time
- Background check
- Construction site
- Mid-level
- Paid training
- Health insurance
Quick Apply
2d
Shift Leader
SERVE Hospitality Group —Northville, MI
- $14 - $16 an hour
- Part-time
- Quick service & fast food restaurant
- US work authorization
- Leadership
- Paid training
- Health insurance
Quick Apply
Sales Representative | Top Earners $350K+ | Pre-Qualified Leads
1-800 Hansons LLC —Troy, MI
- From $150,000 a year
- Mid-level
- Residential
- Ability to climb stairs
Quick Apply
3d
Experienced HVAC Lead Installer
Quality Heating and Cooling, Inc. —Livonia, MI
- $20 - $35 an hour
- Overtime
- Clean driving record
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Real Estate Team Lead
MiReloTeam —Plymouth, MI
- $150,000 - $350,000 a year
- Full-time
- Hybrid work
- Bilingual
- Management
- Sales
- Professional development assistance
- Flexible schedule
Quick Apply
Automotive Lead Technician
Firestone Complete Auto Care —Westland, MI
- $25.31 - $43.51 an hour
- Full-time
- Customer service
- 5 years
- Writing skills
- Paid training
- Paid holidays
Leader, Sr. Yard
VASCOR Ltd —Warren, MI
- 8 hour shift
- Clean driving record
- Word processing
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Lead Radiologic Technologist Full Time Afternoons
DMC Huron Valley-Sinai Hospital —Commerce, MI
- Full-time
- Hospital
- BLS Certification
- Mid-level
Lead Carpenter
Acheson Builders —Ann Arbor, MI
- $35 - $40 an hour
- Full-time
- Construction site
- Customer service
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Lead Nurse - Registered Nurse
Pediatric Dental Anesthesia Associates —Detroit, MI
- $47.50 - $52.00 an hour
- Part-time
- Nursing
- RN License
- PALS Certification
- 401(k)
- Flexible schedule
Quick Apply
Landscape Crew Leader/Foreman
Begonia Brothers —Northville, MI
- Extended hours
- Clean driving record
- Customer service
- Mid-level
Quick Apply
Lead Service Advisor
GENERAL RV CENTER —Wixom, MI
- Full-time
- Sales
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Shift Lead
Pita Way —South Lyon, MI
- $16 - $19 an hour
- Full-time
- Restaurant
- Entry level
- Flexible schedule
Quick Apply
Lead Respiratory Therapist
Trinity Health Michigan —Pontiac, MI
- 12 hour shift
- Patient monitoring
- Ability to walk for extended periods
- Adults
Quick Apply

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customer experience leader jobs near westland mi

Member Experience Lead

VASA Fitness -
Dearborn, MI

Quick Apply

Job Details

Full-time
$18.70 an hour

Benefits

Paid parental leave
Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Gym membership
Referral program

Qualifications

Nutrition
Performance reviews
Guest relations
Interpersonal skills
Operational management
Employee relationship building
Shift management
High school diploma or GED
Fitness sales
Team development
Client services experience
Recruiting
Leading team collaboration initiatives
Fitness customer service
Delegation
Data-driven decision making
General management

Full Job Description

POSITION DESCRIPTION

POSITION TITLE: Member Experience Lead (MEL)

REPORTS TO: General Manager

DIRECT REPORTS: Member Experience Specialists

FLSA: Hourly, Non-Exempt

COMPENSATION: $18.70 per hour + Commission and Bonus Opportunities!

JOIN OUR TEAM

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive-embodied by members and team members alike-VASA is a place where lives are changed because of authentic connections made within our supportive community.

Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.

BENEFITS

40 Hours Per Week Employees: Paid Time Off, Paid Holidays, Paid Parental Leave, Medical Benefits, 401k Options, and 2 Free Complimentary Gym Memberships- One for yourself and one to give away!

Come join VASA Fitness and join a passionate, fun, and united team!

We are proud to be a 'Great Place to Work' certified company!

PURPOSE

The Member Experience Lead (MEL) is engaging, positive, diligent, organized, and knows how to drive their club towards results. The ideal candidate has a take-charge personality and a reputation for getting things done. The MEL is responsible for supporting the General Manager and continually developing a high-performing team within the club. The MEL leads by example and coaches their Member Experience Specialists (MES) on how to provide a world-class experience for VASA members.

EXECUTION DELIVERABLES

Ensure all MES create and maintain our "UPLIFT" culture in the club
Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members
Responsible for recruiting, hiring, and training all MES team members
Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction
Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop
Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful

MANAGEMENT RESPONSIBILITES

Support the General Manager (GM) by forecasting upcoming staffing needs
Have frequent conversations with MES team members to understand changing work
Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions
Schedule and facilitate training for new MES team members
Collaborate with the GM to create a welcoming environment for interview candidates and new hires
Constantly evaluate team member-to-member interactions
Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement
Delegate tasks to maximize efficiencies and create balanced workloads and validate completion
Teach and coach MES staff on VASA's non-intimidating approach on how to convert a guest to a member
Support GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics

LEADERSHIP AND COACHING

Communicate, lead by example, and motivate your team to understand and develop passion for the brand, our values, and our approach
Proactively provide ideas and solutions to help move the business forward
Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates
Delegate tasks and responsibilities to ensure work is completed and club goals are achieved
Build trust and strong relationships with all team members
Provide coaching in the moment that inspires commitment and positive change
Give input and feedback to GM in succession planning conversations

Requirements:REQUIRED QUALIFICATIONS

High School Diploma or GED required; Bachelor's degree preferred
3+ years customer service in a retail, restaurant or in-person based service industry
3+ years leading operational teams
Strong verbal and written communication skills
Build relationships by establishing trust quickly and positively influencing others
Personal interest in health, wellness, fitness, and nutrition
CPR Certified within the first 30 days of employement
Pass a background check

WORKING CONDITIONS

Primary work in a fitness facility and office setting. Temperature variations can occur. The environment includes some ambient noise such as talking and use of gym equipment and machinery

PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
Physical Strength: Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds.
Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients
Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

VASA Fitness is an Equal Opportunity Employer

Location: 23000 Michigan Avenue, Dearborn, Michigan 48124

VASANCO

Compensation: $18.70 per hour + Commission and Bonus Opportunities! Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

Expected hours: 40 per week

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Paid time off
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer experience leader jobs in westland mi

Member Experience Lead

(USA) Personal Shopper Lead - Sam's

Shift Leader

CT Technologist Lead

HVAC Lead Installer

CT Technologist Lead

Insulation Supervisor / Team Lead / Foreman

Shift Leader

Sales Representative | Top Earners $350K+ | Pre-Qualified Leads

Experienced HVAC Lead Installer

Real Estate Team Lead

Automotive Lead Technician

Leader, Sr. Yard

Lead Radiologic Technologist Full Time Afternoons

Lead Carpenter

Lead Nurse - Registered Nurse

Landscape Crew Leader/Foreman

Lead Service Advisor

Shift Lead

Lead Respiratory Therapist

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