**THIS POSITION IS OPEN TO CURRENT COLORADO RESIDENTS**
Please note: This recruitment may be used to fill multiple vacancies.
Facility & Division Information:
Human Resources
CDHS Human Resources (HR) exists to provide centralized human resources direction, consultation, and services to the general public, applicants, appointing authorities, leaders, and employees who work for the Colorado Department of Human Services (CDHS). This unit drives and provides consultative services for organizational success by strategically aligning workforce capabilities with business goals, fostering a positive and productive workplace culture, and managing the entire employee lifecycle – from \through compliance, manages labor cost calculations and compression considerations, and empowers talent development. Consultation services include benefit administration; compensation; employee and labor relations; exam development; HR policy development; job analysis; job evaluation and classification; organizational development; New Employee Orientation; performance management; interpretation of CDHS HR policy, state personnel rules, state and federal employment laws; risk mitigation and compliance; progressive discipline; records management; recruitment; responding to grievances, appeals, charges of discrimination; organizational design; employee retention; selection and selection appeals; employee settlements; strategic planning and overall HR guidance to CDHS senior leadership, executive leadership, appointing authorities, managers, supervisors and employees. This unit also serves as the primary liaison for CDHS with the Department of Personnel and Administration and Colorado WINS.
Weekly Hybrid Working Arrangements
Minimum 2 days in the office and Maximum 3 days Remote Work
Please note: Work arrangements are subject to change at any time.
Description of Job:
The purpose of this position is to provide technical guidance, support and assistance to HR staff, employees, managers, appointing authorities and executive directors as it relates to employee personnel actions and position information. This position is responsible for operational and technical duties to include accurate data entry into multiple information technology systems in a timely manner and reporting on such information, assisting employees and the public with interpreting forms and procedures. Additionally, this position is responsible for onboarding new employees and setting up and assisting with new employee orientation; assisting the department with employee/personnel projects as requested. Responsible for providing professional customer service and responding to requests within 24 hours. This position helps create process standard operating procedures as well as revise current procedures as changes occur. This position helps train new staff on work processes and procedures.
Primary Job Duties Include:
Badges -
Responsible for coordinating the HR State ID badge making process for CDHS employees
Ensuring all new hire badges and reprint badges are created according to standard process
Track badge stock supplies to ensure appropriate stock is always on hand
Working with the approved badge machine vendor, ensure badge templates are accurate and up to date.
Is the first point of contact for badge concerns stemming from the divisions that the Denver HR Operations team supports.
Data / Information Management -
Receive, interpret, verify and process Personnel Action Forms (PAF’s) in electronic workflow systems for completeness and compliance with State Personnel rules and CDHS procedures.
Research and resolve discrepancies in personnel action data and required documentation.
Responsible for timely entry, validation and accuracy of all personnel and position information into HR information technology systems and maintaining a variety of confidential employee information in related information technology systems.
Communicate with internal and external stakeholders to ensure each personnel action is complete and complies with State and departmental policies and procedures.
Monitor, evaluate, update employee employment status in the HR/Payroll system and inform employees of such change.
Responsible for ensuring accuracy of data in multiple information technology systems and databases and providing accurate reporting on such data.
Adapt to and master new system applications and processes as implemented by the department or State.
Maintain confidentiality of all human resource data.
Professional / Technical Guidance -
Respond to inquiries and provide technical guidance on CDHS operational processes, procedures and forms to internal and external stakeholders, including but not limited to appointing authorities, supervisors, managers, staff, applicants and the public.
Responsible for initiating the pre-employment background process for new hires to ensure every candidate passes all aspects of the background process, prior to starting work for CDHS.
Initiate the I-9 Verification process for all new hires through E-Verify+ and ensure the candidate is complying with required deadlines; contact candidate and hiring authority if candidate is not in compliance with expected deadlines and assist with determining a solution.
Customer Service -
Provide responsive follow-up to all inquiries received including, but not limited to, those received by phone call, email, phone message or instant message.
Maintain a positive approach when handling customer inquiries and/or complaints.
Actively listen to understand customer needs and provide a proactive customized solution.
During new employee orientation, warmly welcome new hires in a professional and respectful manner.
Professional Development -
Participate in professional development coursework, training sessions and/or seminars on an ongoing basis to maintain a path of growth for future promotional opportunities.
Enhances individual and unit effectiveness by completing special projects and stretch assignments accordingly.
Other Duties As Assigned -
Minimum Qualifications:
Option 1: Experience Only:
Three (3) years of relevant, full-time experience performing high-volume data entry and processing with accuracy to include a demonstrated ability to review work for thoroughness, accuracy, and adherence to department standards.
OR
Option 2: Education and Experience:
A combination of related education and/or relevant experience in an occupation related to the work assigned to this position, to include high volume data entry, demonstrated ability to provide outstanding customer service and develop productive working relationships with all stakeholders, and/or demonstrated ability to prioritize work when working in a fast-paced environment equal to three (3) years.
Substitutions
Additional appropriate education will substitute for the required experience on a year-for-year basis (e.g. BA degree in Business Administration, Human Resources, etc.)
Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
Preferred Qualifications:
Experience working directly in human resources or with human resources staff
Experience performing data entry with accuracy
Experience working with confidential employment records and information
Experience with G-suite applications and or AppSheets
Demonstrated ability to provide outstanding customer service and develop productive working relationships with all stakeholders.
Excellent written and oral communication skills.
Demonstrated proficiency with multiple information technology systems.
Strong sense of professionalism and proven ability to maintain confidentiality with sensitive and private information.
Ability to adapt and thrive in a changing work environment; ability to accept and manage new challenges and opportunities.
Initiative & self-management; the passion and ability to dive into the work and accomplish tasks within established timeframes; ability to multitask and produce quality results evenly
Demonstrated problem solving and critical thinking skills
The ability and motivation to develop creative solutions to complex, interpersonal, process, and systemic challenges
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COWINS Partnership Agreement: Relevant years of State service, prorated for part-time, that contribute to a candidate's position-related knowledge, skill, ability, behavior, or other posted competency should be considered as a preferred qualification and given weight under the process.
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TRANSFERS ONLY : Relevant years of State service will be considered as a preferred qualification and given the weight of at least 15% of the overall score under the process.
Conditions of Employment:
Standard background ALL CDHS employees (non-direct contact): CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license)
This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.
Travel - This position is required to travel to attend meetings on occasion at off-site locations
Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
Disclose that information on the application.
Explain why the prior termination or resignation should not disqualify you from the current position.
Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS's hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process.
CDHS Selection Process Explanation
Employment history is calculated on a full-time basis (40/hrs. per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.
Minimum Qualification Screening Process
A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached."
You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.
Comparative Analysis Process – Structured Application Review
After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.
Your Work Experience/Job Duties
Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.
If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.
Supplemental Questions
Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).
Appeal Rights:
You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.
You or your representative must sign and submit the official appeal form for review.
You can find the official appeal form here (Download PDF reader).
You must be deliver the official appeal form to the State Personnel Board:
Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or
Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or
Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
Contact the State Personnel Board for assistance:
At (303) 866-3300, or
Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.
About Us & Benefits
If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
- Some positions may qualify for the Public Service Loan Forgiveness Program.
Our Values
We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
ADA Accommodations
CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.
This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to
[email protected].
EEO Statement
The State of Colorado is an equal opportunity employer
We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Additional Support For Your Application
Toll Free Applicant Technical Support
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.
