Spa Wellness Coordinator (SWC)
Part-Time / Full-Time | 28-30 Hours per Week
Pay: $15–$17 per Hour
TherAnnu Restorative Spa is looking for a full-time Spa Wellness Coordinator (SWC) to join our team. This is a client-focused front desk role for someone who is friendly, organized, confident communicating with clients, and passionate about creating an exceptional experience from the moment clients walk through our doors.
At TherAnnu, clients come to us for massage therapy, physical therapy, recovery services, skincare, cryotherapy, infrared sauna, stretch therapy, and other restorative wellness services. Our Spa Wellness Coordinators play an essential role in helping clients feel welcomed, educated, and supported throughout their wellness journey.
About the Role
The Spa Wellness Coordinator is responsible for providing outstanding customer service while supporting the daily operations of the front desk. This includes scheduling appointments, assisting clients with selecting services, educating clients on memberships and packages, and ensuring every client receives a seamless and welcoming experience.
This is not a quiet desk job. We are looking for someone who is warm, proactive, professional, and comfortable engaging with clients about their wellness goals while helping them find services that best meet their needs.
Responsibilities
- Greet clients warmly and create a positive first impression
- Answer phones, respond to client questions, and assist with scheduling appointments
- Check clients in and out using our booking system
- Educate clients on services, memberships, packages, and current promotions
- Support sales goals by confidently recommending appropriate services and wellness options
- Maintain an organized, clean, and welcoming front desk environment
- Communicate effectively with providers and fellow team members
- Assist with appointment confirmations, client follow-up, and rebooking recommendations
- Resolve client concerns professionally and with a positive attitude
- Accurately process payments and maintain client records
- Help ensure daily front desk operations run smoothly
Ideal Candidate
- Friendly, welcoming, and professional
- Excellent customer service and communication skills
- Comfortable discussing wellness services and making recommendations
- Organized with strong attention to detail
- Able to multitask in a fast-paced environment
- Reliable, punctual, and dependable
- Positive attitude with a team-oriented mindset
- Comfortable learning about TherAnnu's services and educating clients
- Previous experience in customer service, front desk, hospitality, retail, wellness, spa, or sales preferred
Schedule
- Mondays 2:00pm-7:30pm
- Wednesdays 3:30pm-7:30pm
- Fridays 9:30am-7:30pm
- Saturdays 9:30am-6:30pm
Why Join TherAnnu?
- Supportive and collaborative team environment
- Opportunity to build a career in the growing wellness industry
- Meaningful work helping clients feel and function their best
- Employee discounts on services and wellness offerings
- Professional growth and development opportunities
Benefits
- 401(k)
- Health insurance
- Paid time off
- Employee discounts
- Professional development assistance
Experience
- Customer service, receptionist, retail, hospitality, wellness, or spa experience preferred
- Prior sales or membership experience is a plus
Work Location: In person
To Apply:
Please submit your resume along with a brief note telling us why you would be a great fit for the Spa Wellness Coordinator position. We are looking for someone who is dependable, enthusiastic, client-focused, and excited to help others on their wellness journey.
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
Experience:
- Receptionist: 1 year (Required)
Work Location: In person
