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Title: Emergency Services Dispatchers (Full-Time)
Department: Police Department
Nature of work: Responds to incoming communication received in Central Dispatch. Receives reports of crimes, disturbances, fires, medical, and all other types of emergencies and dispatches to appropriate agencies. Relays information to law enforcement and emergency response personnel.
Work Schedule: Dispatchers work 12-hour shifts. Day & Over-Night Shifts and on-call as needed for coverage. May be required to work overtime when emergencies occur. Work week includes weekends on a rotating schedule.
Wage: FY ’26 $25.22/hour or $52,457.60 annually.
Supervision Received: Receives supervision from the Dispatch Supervisor, Assistant Chief and/or Police Chief while simultaneously working independently.
Supervision Exercised: No direct supervision of staff; provided the opportunity to exercise independent judgment.
Essential Responsibilities:
- Receives complaints, requests, emergency calls, or other information from various patrols or public, either in person or telephone; transmits same to appropriate agencies/departments, or persons responsible for executing the necessary action.
- Operates telephones, two-way radios, and various equipment, utilizing records and public safety manuals in the receiving, recording and transmission of messages.
- Dispatches police, fire, emergency medical services, public works/utilities and others as required to emergency and non-emergency requests for assistance.
- Monitors detainees via closed circuit TV.
- Performs duties requiring various skills in typing, filing and computer applications.
- Operates teletype linkage with other law enforcement agencies.
- Must be able to maintain proficiency through continuous and progressive training.
- Must be willing to work overtime when short staffed.
- Must be able to respond to emergency call back during and attend training sessions during time off.
- Maintain a variety of records; create and maintain logs of all calls received and prepare reports, as necessary.
- Must have or be able/willing to learn general knowledge of Brattleboro and the surrounding area.
Non-Essential Duties and Tasks: The responsibilities and duties listed above are examples of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Competencies Needed:
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying, unless specifically stated as required.
- Requires a high school diploma or equivalent, supplemented with relevant experience working with the public or in communications.
- Must hold or be able to obtain certification as an Emergency Services Dispatcher during a specified timeframe as determined by Supervisor for continued employment.
- Ability to analyze a situation accurately and take or suggest an effective course of action; able to multitask efficiently.
- Able to work effectively under stressful conditions; good speaking skills and be comfortable talking to people in various emotional states.
- Ability to adapt to rapidly changing situations and work at a fast pace.
- Demonstrate the ability to prioritize emergencies and information and be able to communicate with personnel in the field.
- Knowledge of modern office practices, procedures, and equipment, including the ability to use common computer applications. (Microsoft Suite, Google).
- Ability to exercise good judgment, courtesy, and tact in receiving calls and in making proper disposition of problems and appointments.
- Must demonstrate techniques and practices for dealing with individuals from various socioeconomic and ethnic groups in person, on the telephone and/or any form of communication.
- Must be able to pass a thorough background check, psychological screening and drug test to meet the minimum requirements.
- Ability to communicate effectively with public, elected officials and other government agencies.
- Able to establish and maintain effective working relationships with employees, other departments, and the public.
- Must be able to communicate effectively verbally and in writing.
- Must be able to work effectively in the absence of close supervision.
- Must be able to learn and retain instructions, policies and procedures and continue to learn new methods and stay current within field.
- Ability to actively support Town diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
Work Environment: Majority of time will be sitting, receiving, and directing calls with extensive use of computer and keyboard. Must tolerate moderate noise levels and interruptions in fast-paced environment. All work is performed in an office setting.
Union Status: New England Police Benevolent Association Local 412. New employees are on probation for 1 year from date of hire or transfer.
FLSA Status: Non-Exempt Employee (hourly).
The Town of Brattleboro is committed to diversity, equity, and inclusion. We strongly encourage people of color, people with disabilities, LGBTQIA+ applicants, and people from other underrepresented groups to apply, recognizing and respecting those diverse perspectives and experiences are valuable to our team and essential to our public service.
Job Type: Full-time
Pay: From $25.22 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person
