Top 1929 Customer service representative Jobs in Westminster Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Russian Speaking Call Center Representative
Celebrating Life Community Health Center —Mission Viejo, CA
- $24 - $25 an hour
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
3d
Enrollment Representative
Champion Health Plan —Long Beach, CA
- From $23 an hour
- Overtime
- Background check
- Spanish
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Entry Level Verizon Assistant
Confidential —Whittier, CA
- $3,800 - $4,800 a month
- Full-time
- Background check
- 18 years or older
- Residential
Quick Apply
14h
Intake Specialist
Button Finance, Inc. —Santa Ana, CA
- From $20 an hour
- Full-time
- In-person
- Entry level
- Under 1 year
- Paid training
- Paid holidays
Quick Apply
Customer Relations Specialist
OCTA —Orange, CA
- $31.39 - $43.18 an hour
- Full-time
- Spanish
- Mid-level
- 3 years
Customer Service
Polly's Pies —Cypress, CA
- $20.00 - $20.50 an hour
- Weekends as needed
- Basic math
- Analysis skills
- Organizational skills
- Flexible schedule
Call Center Representative - Part Time
West Coast University, Inc. —Anaheim, CA
- $21.43 - $28.95 an hour
- Part-time
- Mid-level
- High school diploma or GED
- 1 year
11d
Member Contact Center Representative I
LBS Financial Credit Union —Westminster, CA
- $19.75 - $24.00 an hour
- Part-time
- Computer literacy
- Research
- High school diploma or GED
- Tuition reimbursement
- Paid time off
Quick Apply
13d
Office Administrator / Customer Service Coordinator Golden Locks Inc. – Huntington Beach, CA
Golden Locks, Inc. —Huntington Beach, CA
- $25.59 - $30.81 an hour
- Full-time
- Office
- In-person
- Entry level
- Paid time off
Quick Apply
Customer Service Representative
United Pharma LLC —Fullerton, CA
- From $23 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Account Representative
Benchmark FR —Santa Ana, CA
- $25 an hour
- Full-time
- Office
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
10h
Verizon Team Member
Sav Solutions —Anaheim, CA
- $1,000 - $1,400 a week
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- 401(k)
Quick Apply
7d
Customer Service Representative
LIFECOM, Inc. —Huntington Beach, CA
- $25 - $28 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative
TaxRise —Irvine, CA
- $24 - $25 an hour
- Overtime
- Background check
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
PT Utilities Customer Services Representative I
City of Anaheim, CA —Anaheim, CA
- $27.77 - $35.14 an hour
- Part-time
- Background check
- Sales
- Computer literacy
- Retirement plan
13d
Customer Service Rep / Call Center / Client Support
ADP —La Palma, CA
- $17.02 - $30.14 an hour
- Overtime
- Hybrid work
- Spanish
- Military
- Writing skills
- Wellness program
- Disability insurance
Customer Service Representative
Cottonwood Animal Hospital —Los Alamitos, CA
- From $22 an hour
- Part-time
- Computer skills
- In-person
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Call Center Associate
Farmers and Merchants Bank of Long Beach —Seal Beach, CA
- $16.50 - $24.50 an hour
- Part-time
- High school diploma or GED
- Ability to sit for extended periods
- Computer skills
Quick Apply
10d
Call Center Representative
West Coast University, Inc. —Anaheim, CA
- $21.43 - $28.95 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
11d

I want to receive the latest job alert for customer service representative in westminster ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near westminster ca

Customer Service Representative jobs in Fullerton, CA

Customer Service Representative jobs in Anaheim, CA

Call Center Representative jobs in Anaheim, CA

Intake Specialist jobs in Santa Ana, CA

Customer Service Representative jobs in La Palma, CA

Member Services Representative jobs in Long Beach, CA

Call Center Representative jobs in Westminster, CA

Customer Service Representative jobs in Huntington Beach, CA

Customer Service Representative jobs in Cypress, CA

Customer Service Representative jobs in Manchester, NH

Customer Service Representative jobs in Billings, MT

Customer Service Representative jobs in Dallas, TX

Remote Customer Service jobs in Phoenix, AZ

Customer Success Manager Remote jobs in New York, NY

Customer Service Representative jobs in Rockford, IL

Call Center Representative jobs in Texas

Call Center Representative jobs in Oxnard, CA

Customer Service Representative Remote Overnight jobs in North Carolina

Call Center Representative jobs in Winter Haven, FL

Call Center Representative jobs in Pittsburgh, PA

Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in westminster ca

Member Service Representative

Russian Speaking Call Center Representative

Enrollment Representative

Entry Level Verizon Assistant

Intake Specialist

Customer Relations Specialist

Customer Service

Call Center Representative - Part Time

Member Contact Center Representative I

Office Administrator / Customer Service Coordinator Golden Locks Inc. – Huntington Beach, CA

Customer Service Representative

Customer Account Representative

Verizon Team Member

Customer Service Representative

Call Center Representative

PT Utilities Customer Services Representative I

Customer Service Rep / Call Center / Client Support

Customer Service Representative

Call Center Associate

Call Center Representative

I want to receive the latest job alert for customer service representative in westminster ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected