Top 53 Senior customer service representative Jobs in Westminster Ca

Senior Customer Relations Lead
Collectors —Santa Ana, CA
- $30 an hour
- Email
- Google Workspace
- Computer literacy
- Mid-level
- Commuter assistance
- Paid holidays
Concierge Advocate
SCAN Health Plan —Long Beach, CA
- $22 - $24 an hour
- Full-time
- Background check
- HIPAA
- Research
- Wellness program
- Paid holidays
Quick Apply
4d
Senior Customer Care Specialist, PCGS
Collectors —Santa Ana, CA
- $26 an hour
- Email
- Research
- US work authorization
- Ability to sit for extended periods
- Commuter assistance
- Paid holidays
Senior Customer Service Representative
BLACKHAWK INDUSTRIAL OPERATING CO —Anaheim, CA
- $27 - $30 an hour
- Full-time
- Computer literacy
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
14d
Sr Customer Service Representative
Excelsior Nutrition Inc —Anaheim, CA
- $25 - $35 an hour
- Extended hours
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
Sr. Account Management Associate (Remote)
Rula —Los Angeles, CA
- $131,000 - $152,000 a year
- Full-time
- Remote
- Mid-level
- Organizational skills
- 1 year
- Paid parental leave
- Health savings account
8d
Customer Support Lead
NC America —Irvine, CA
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Office
- Presentation skills
Quick Apply
Senior Client Engagement Partner
Ticketure LLC —Los Angeles, CA
- $65,000 - $75,000 a year
- Full-time
- Remote
- Google Workspace
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Senior Customer Service Representative
Blower Dempsay Corporation DBA Pak West, Pacific Western Container (PWC), Pacific Flexible Solutions (Pac Flex), Pacific Conveyor Systems, Nexis, Diamond Marketing Group —Santa Ana, CA
- $31 - $41 an hour
- Full-time
- Customer service
- Office
- 3 years
Customer Service Rep Sr (Behavioral Health)
CalOptima —Orange, CA
- Weekends as needed
- Remote
- Background check
- Microsoft Outlook
- Writing skills
- Tuition reimbursement
- Paid time off
11d
Senior Director, Customer Health & Critical Accounts
MongoDB —Los Angeles, CA
- $203,000 - $398,000 a year
- Remote
- Presentation skills
- Continuous improvement
- Senior level
- Parental leave
14d
Senior Service Professional
Cetera Financial Group —El Segundo, CA
- $27.40 - $34.61 an hour
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Senior Customer Service Rep.
WINONICS —Brea, CA
- $25 - $40 an hour
- Full-time
- Microsoft Outlook
- Continuous improvement
- Organizational skills
Quick Apply
3d
Senior Customer Success Manager, Enterprise - West
Chainguard —Los Angeles, CA
- Up to $160,000 a year
- Remote
- Azure
- 5 years
- AWS
- Paid parental leave
- Health insurance
Quick Apply
Senior Customer Service Representative
Optum —Los Angeles, CA
- $18 - $32 an hour
- 8 hour shift
- Remote
- 18 years or older
- Computer literacy
- Medical office experience
- On-the-job training
15h
Senior Customer Service Representative
WINONICS —Brea, CA
- $25 - $40 an hour
- Full-time
- Microsoft Outlook
- Continuous improvement
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
4d
Senior Customer Success Manager
Karbon —Los Angeles, CA
- $90,000 - $115,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply
Customer Care Manager
ATR —Los Angeles, CA
- $80,000 - $112,320 a year
- Overtime
- HIPAA
- 3 years
- Senior level
Quick Apply
Senior Customer Supprt/Operations Analyst
NASDAQ —Colonia Juarez, CA
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Senior level
Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports
DP WORLD LOGISTICS USA, INC —Carson, CA
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- US work authorization
Quick Apply

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Senior Customer Relations Lead

Collectors -
Santa Ana, CA

Apply Now

Job Details

Full-time
$30 an hour

Benefits

Commuter assistance
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Employee discount
Flexible schedule

Qualifications

Computer operation
Phone communication
Computer literacy
High school diploma or GED
Computer skills
Productivity software

Full Job Description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for Senior Customer Relations Lead to join our PSA Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars.

The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments. The ideal candidate will be a team player who possesses at least 3 years of strong customer relations skills within a customer service environment. You ideally have experience handling customer resolutions, have experience processing and investigating claims, shipping and handling. You are a detail-oriented problem-solver, know how to de-escalate customer related situations, and have excellent communication skills.

You’ll report to the Assistant Manager, Customer Relations and work full-time onsite from our Santa Ana, CA office.

Onsite Requirement:

This role requires you to be onsite in the office 5 days per week.

What You’ll Do:

Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
Collaborates with Operations and other departments to find appropriate solutions for customer responses
Provides accurate, valid, and complete information by using the department protocols to our customers
Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem
Maintains accounts by processing customer adjustments
Continuously updates department spreadsheet of incoming orders
Escalate unresolved issues to the appropriate lead/supervisor

Who You Are:

High school diploma or equivalent; college degree preferred
You will have at least 4 years or more of relevant customer relations experience
You will have strong problem-solving skills
You will have excellent communication skills
You will have excellent listening skills and an empathetic voice and manner
Organized, detail oriented, and possess strong interpersonal skills
Knowledgeable in Google Workspace systems
Knowledgeable utilizing Salesforce preferred
Keep emotions under control, remain open to ideas and try new things

Physical Requirements:

Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
Hand Use: Regular hand use for various tasks.
Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
Sitting or Standing: Ability to sit or stand for extended periods of time.

Hourly Rate: The reasonable estimated hourly rate for this position is $30. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Reasons To Join Us:

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All full-time employees are eligible for paid vacation
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected]

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

Apply Now

Refine Your Search

senior customer service representative jobs in westminster ca

Senior Customer Relations Lead

Concierge Advocate

Senior Customer Care Specialist, PCGS

Senior Customer Service Representative

Sr Customer Service Representative

Sr. Account Management Associate (Remote)

Customer Support Lead

Senior Client Engagement Partner

Senior Customer Service Representative

Customer Service Rep Sr (Behavioral Health)

Senior Director, Customer Health & Critical Accounts

Senior Service Professional

Senior Customer Service Rep.

Senior Customer Success Manager, Enterprise - West

Senior Customer Service Representative

Senior Customer Service Representative

Senior Customer Success Manager

Customer Care Manager

Senior Customer Supprt/Operations Analyst

Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports

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