Top 31 Service desk analyst Jobs in Westminster Co

Service Desk Support Analyst
National Jewish Health —Denver, CO
- $58,656.00 - $77,572.56 a year
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Wellness program
- Health savings account
13d
Technology Solution Center Analyst
PNC Financial Services Group —Denver, CO
- $37,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Associate's degree
- Wellness program
- Health savings account
Help Desk / IT Support Analyst
dataNet IT —Boulder, CO
- Full-time
- Computer science
- Computer Science
- Mid-level
5d
IT Support Analyst
Exclusive Resorts LLC —Denver, CO
- $65,000 - $75,000 a year
- Full-time
- Azure
- Mid-level
- Office
Quick Apply
Associate IT Systems Administrator
City and County of Denver —Denver, CO
- $74,276 - $122,555 a year
- 8 hour shift
- Computer Science
- High school
- Mid-level
- Paid holidays
- Dental insurance
5d
Operations Support Help Desk
ASRC Federal —Boulder, CO
- $57,000 - $77,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
6d
Integrated Operations (IO) Bridge Analyst - Night Shift
CACI —Denver, CO
- $67,800 - $142,200 a year
- 12 hour shift
- 5 years
- Mid-level
- Analysis skills
- Health insurance
Service Center Frontline Account Manager
CACI —Denver, CO
- $58,400 - $116,900 a year
- Weekends as needed
- Mid-level
- Windows
- 3 years
- Health insurance
Senior IT Service Desk Analyst (IT)
Infleqtion —Louisville, CO
- $75,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Laboratory experience
- Office
- Paid parental leave
- Health savings account
Quick Apply
Enterprise Monitoring Analyst
CACI —Denver, CO
- $58,400 - $116,900 a year
- 12 hour shift
- 5 years
- Mid-level
- Continuous improvement
- Health insurance
13d
A313-two Help Desk Analysts, 12312422 and 12209532
FHR —Denver, CO
- $22 - $27 an hour
- Call employer
- Remote
- Typing
- Communication skills
- Entry level
Quick Apply
Technical Documentation Analyst
Brown and Caldwell —Lakewood, CO
- $78,000 - $116,000 a year
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Information Security Analyst II (GRC)
MERITRUST CREDIT UNION —Broomfield, CO
- $78,068.04 - $97,585.05 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Wellness program
- Paid holidays
Help Desk Technician (TS/Q Clearance Required)
General Dynamics Information Technology —Denver, CO
- $27.20 - $36.80 an hour
- Mid-level
- Office
- Windows
Contact Center Technology Manager
Credit Union of Colorado —Denver, CO
- $101,200 - $126,500 a year
- Hybrid work
- Computer science
- Computer Science
- System design
Quick Apply
Operations Analyst
Johnson Controls —Aurora, CO
- $23.08 - $30.00 an hour
- Overnight shift
- Mid-level
- Analysis skills
- 2 years
Business Systems Analyst
WTG OPERATOR LLC —Denver, CO
- $75,000 - $95,000 a year
- Computer Science
- ERP systems
- Mid-level
Senior Systems Analyst
Meriplex Solutions —Aurora, CO
- $26.25 - $33.65 an hour
- Full-time
- Azure
- Mid-level
- Scripting
- Paid holidays
- Disability insurance
Quick Apply
Supervisor, NOC
COMTECH TELECOMMUNICATIONS —Broomfield, CO
- $80,000 - $110,000 a year
- Full-time
- 5 years
- Pass drug screening
- Mid-level
Quick Apply
1d
Data Analyst/Data Visualization Specialist – Grants Management – ACF/OGM/OHS West Region
Guardians of Honor LLC —Denver, CO
- Overtime
- System design
- Mid-level
- Office
Quick Apply
6d

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Service Desk Support Analyst

National Jewish Health -
Denver, CO

Apply Now

Job Details

Full-time
$58,656.00 - $77,572.56 a year
13 days ago

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
403(b)
Loan forgiveness
Life insurance

Qualifications

Employee relationship building
High school diploma or GED

Full Job Description

Position Summary

The Service Desk Support Analyst provides first level technical support to all clinical, research, administrative, and external portal end-users for National Jewish Health. The Service Desk Analyst partners and builds relationships with other Information Systems and Technology (IST) teams in achieving exceptional and high quality service delivery.

Essential Duties

Identifies, troubleshoots, and resolves problems related to hardware, software, network and system/applications utilizing technical skills, historical database records and knowledgebase documentation.

Processes all incoming incident and service requests for Information Services and refers more complex issues that cannot be resolved at the Service Desk level to other IST support groups via Enterprise Service Management system.

Creates, maintains, and distributes technical support documentation on the team and IST SharePoint sites.

Enters all requests and thoroughly documents all information related to the request in the Enterprise Management System. This includes the information mentioned above, any and all error messages received by the end-user, all troubleshooting that has been performed, and any other information that would be deemed pertinent to the reported issue.

Uses available tools, technical skills and abilities to resolve as many cases as possible from the Service Desk perspective, increasing first touch resolution. Leverages remote control software to trouble-shoot and train end-users.

Responsible for keeping the Service Desk supervisor informed regarding current IST outages, events, and escalations.

Other Duties

Performs as back-up to staff absences and vacancies, as necessary.

Competencies

Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.

Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Build Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.

Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contribution of others.

Build Strategic Relationships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals.

Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

Managing Conflict: Dealing with others in an antagonistic situation; using appropriate interpersonal skills and methods to reduce tension or conflict between two or more people. Addresses conflicts by focusing on the issues at hand and develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when required.

Supervisory or Managerial Responsibility

None

Travel

None

Core Values

Be available to work as scheduled and report to work on time.

Be willing to accept supervision and work well with others.

Be well groomed, appropriately for your role and wear ID Badge visibly.

Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.

Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.

Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.

Wears appropriate PPE as outlined by the infection control policies and procedures.

Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

Education: High School diploma or equivalent required. Computer-related coursework or training preferred.

Work Experience: A minimum of two (2) years of recent and related experience required. Previous Desktop Support experience is preferred with emphasis on Windows 10 OS and MS Office 2016.

Special Training, Certification or Licensure: Strong knowledge of Microsoft based operating systems and MS Office Suite preferred. A+, Network +, Microsoft Certifications, and ITIL V3 Foundations Certification strongly preferred.

Salary Range: $58,656.00 - $77,572.56

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.

Location: National Jewish Health · Information Services & Technology
Schedule: Full Time, Day Shift, 8:00 am - 5:00 pm

Apply Now

Refine Your Search

service desk analyst jobs in westminster co

Service Desk Support Analyst

Technology Solution Center Analyst

Help Desk / IT Support Analyst

IT Support Analyst

Associate IT Systems Administrator

Operations Support Help Desk

Integrated Operations (IO) Bridge Analyst - Night Shift

Service Center Frontline Account Manager

Senior IT Service Desk Analyst (IT)

Enterprise Monitoring Analyst

A313-two Help Desk Analysts, 12312422 and 12209532

Technical Documentation Analyst

Information Security Analyst II (GRC)

Help Desk Technician (TS/Q Clearance Required)

Contact Center Technology Manager

Operations Analyst

Business Systems Analyst

Senior Systems Analyst

Supervisor, NOC

Data Analyst/Data Visualization Specialist – Grants Management – ACF/OGM/OHS West Region

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