Top 537 Associate director Jobs in Weston, Ma

Associate Director, Customer Service
Repligen Corporation —Waltham, MA
- $143,200.40 - $205,864.95 a year
- Full-time
- 5 years
- Bachelor of Science
- Writing skills
- Dental insurance
- Flexible spending account
Associate Director, Companions Program Operations
Boston College —Chestnut Hill, MA
- $74,450 - $93,050 a year
- Weekends as needed
- Office
- University
- Bachelor's degree
- Paid holidays
- Health insurance
Associate Director, Program Management
Viridian Therapeutics, Inc. —Waltham, MA
- $163,000 - $200,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Office
- Bachelor's degree
- Paid parental leave
- AD&D insurance
Quick Apply
Associate Director, Social Media - Remote
UnitedHealth Group —Boston, MA
- $112,700 - $193,200 a year
- Full-time
- Hybrid work
- Pass drug screening
- HIPAA
- Office
Associate Director, Clinical Supply Chain
Alkermes, Inc. —Waltham, MA
- Full-time
- Psychiatry
- Bachelor's degree
- Neurology
Associate Director, HRBP
Ipsen Biopharmaceuticals Inc. —Cambridge, MA
- $160,000 - $190,000 a year
- Full-time
- English
- Office
- 8 years
- Commuter assistance
- Disability insurance
Associate Director
Boston Institute of Biotechnology —Southborough, MA
- $150,000 - $160,000 a year
- Email
- Bachelor of Science
- Bachelor's degree
- Doctor of Philosophy
Associate Director, Payroll
Deciphera Pharmaceuticals —Waltham, MA
- $148,000 - $204,000 a year
- Full-time
- Hybrid work
- Hospitality
- Microsoft Excel
- Oracle
- Health insurance
- Dental insurance
Quick Apply
Associate Director, Media
Spindrift —Newton, MA
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- Office
- 8 years
- Analysis skills
- Paid parental leave
- Disability insurance
Quick Apply
Senior Associate Director of Experiential Learning
Brandeis University —Waltham, MA
- $99,300 - $116,000 a year
- Full-time
- Writing skills
- System design
- Master's degree
Associate Director, Technology
Wellington Management —Boston, MA
- $120,000 - $225,000 a year
- Email
- Office
- Finance
- Bachelor's degree
- Commuter assistance
- Health savings account
Senior Associate, Athletics Director, Athletics
Boston University —Boston, MA
- Bachelor of Science
- Master's degree
- 8 years
13d
Associate Director of Operations
Tenacity —Allston, MA
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Associate Director, Global Regulatory Affairs - Ad / Promo
BioNTech AG —Cambridge, MA
- $168,100 - $268,700 a year
- Full-time
- Background check
- Bachelor's degree
- Training & development
- Health savings account
- AD&D insurance
Associate Director, Medical Writing Science (Temp-to-Perm)
Lenox Executive Search —Boston, MA
- $80 - $95 an hour
- Contract
- Hybrid work
- Background check
- Office
- Supervising experience
Quick Apply
9d
Associate Director, Clinical Assay Strategy, Flu
CSL Seqirus —Waltham, MA
- $179,000 - $212,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Doctor of Philosophy
Associate Director of Business Development - Southern West Coast (Biotech Services)
Coriolis Pharma Research GmbH —Boston, MA
- Up to 50% travel
- Customer service
- 5 years
Quick Apply
Associate Director of Business Development - Northeast US (Biotech Services)
Coriolis Pharma Research GmbH —Boston, MA
- Up to 50% travel
- Customer service
- 5 years
Quick Apply
Associate Director, Clinical Operations Program Lead
Takeda Pharmaceutical —Boston, MA
- $154,400 - $242,550 a year
- Remote
- English
- Bachelor's degree
- Conflict management
- Paid holidays
- Disability insurance
Associate Director, EHS
BMS —Devens, MA
- $179,220 - $217,176 a year
- Email
- Hybrid work
- Bachelor of Science
- Engineering
- Master's degree
- Paid holidays
- Disability insurance

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Associate Director, Customer Service

Repligen Corporation -
Waltham, MA

Apply Now

Job Details

Full-time
$143,200.40 - $205,864.95 a year

Benefits

Dental insurance
Flexible spending account
Paid time off
Vision insurance
Retirement plan

Qualifications

Customer communication
Stakeholder engagement
Accounts receivable management
Cash application
Managing teams in a customer support role
Writing skills
Frontline customer support management
Client invoicing
Logistics order management
Business operations
Cross-functional communication

Full Job Description

The Americas customer service leader owns, standardizes, and continuously improves the end-to-end order management and customer experience, from order capture through order fulfillment, invoicing, cash application, and dispute resolution, for regional customers. Operating with considerable latitude, this leadership role guides the successful resolution of complex, process and system challenges, working with key stakeholders to drive order execution and customer delivery excellence. As a significant leadership role in Customer service this role is also expected to support global process and customer experience improvement.

This role is expected to model our Leadership Behaviors—Integrity & Compliance, Customer Focus, Collaboration, Courage, Team Empowerment, and Accountability & Results—in all aspects of work.

Key Responsibilities:

Lead a customer service team managing enquiries, order entry, and order management for customers across the Americas region, fostering a culture of customer focus, accountability, collaboration, and continuous development.
Drive daily process rigor through standard work, daily management practices, and continuous improvement initiatives to ensure high service levels, operational excellence, and data-driven decision making while maintaining a strong commitment to integrity and compliance.
Establish and maintain effective workload management processes that enable the team to meet customer commitments and business objectives while balancing resources and evolving priorities.
Manage team performance through clear, measurable goals, regular coaching, timely feedback, and development opportunities. Empower team members to take ownership of their work and partner with the broader global customer service organization to support career growth and succession planning.
Foster strong collaboration across Americas partner functions to ensure proactive communication, effective problem solving, and a seamless customer experience.
Serve as a trusted partner to USCAN sales, finance, and operations leadership, working collaboratively to deliver customer commitments, support business objectives, and drive results.
Champion the voice of the customer by driving, monitoring, and reporting on customer experience metrics across the Americas region, including NPS performance, and leading improvement initiatives that enhance customer satisfaction and loyalty.
Lead customer feedback processes, ISO audits, complaint investigations, and other critical business and quality activities with a focus on compliance, accountability, transparency, and continuous improvement.
Represent the needs and perspectives of Americas customers in global process improvement initiatives and strategic projects, demonstrating courage to challenge assumptions, advocate for customers, and influence positive change.
Thrive in a fast-paced, deadline-driven, results-oriented environment by demonstrating adaptability, sound judgment, accountability, and resilience in response to changing business needs and priorities.

Education and Requirements:

BS/BA degree and 10+ years’ experience in a customer facing or operations environment.
5+ years’ experience managing employees
Proven expertise in ERP O2C processes, with demonstrated success leading operations in a customer focused setting and driving continuous improvement activity.
Strong understanding of end-to-end O2C processes, including Order Management, Billing & Invoicing, and Accounts Receivable & Collections.
Demonstrated ability to operate under limited supervision, exercising sound judgment to guide complex, cross-functional assignments to resolution.
Strong data-driven decision-making, stakeholder management, and cross-functional influencing skills; experience managing competing regional priorities.
Excellent verbal and written communication skills.
Highly organized and detail oriented.

Our mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated base salary range for this role, based in the United States of America is $143,200.40$205,864.95. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits such as paid time off, health/dental/vision, retirement benefits and flexible spending accounts. All compensation and benefits information will be confirmed in writing at the time of offer.

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Refine Your Search

associate director jobs in weston, ma

Associate Director, Customer Service

Associate Director, Companions Program Operations

Associate Director, Program Management

Associate Director, Social Media - Remote

Associate Director, Clinical Supply Chain

Associate Director, HRBP

Associate Director

Associate Director, Payroll

Associate Director, Media

Senior Associate Director of Experiential Learning

Associate Director, Technology

Senior Associate, Athletics Director, Athletics

Associate Director of Operations

Associate Director, Global Regulatory Affairs - Ad / Promo

Associate Director, Medical Writing Science (Temp-to-Perm)

Associate Director, Clinical Assay Strategy, Flu

Associate Director of Business Development - Southern West Coast (Biotech Services)

Associate Director of Business Development - Northeast US (Biotech Services)

Associate Director, Clinical Operations Program Lead

Associate Director, EHS

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